BOA parts replacement service

[Fausto Coppi]

1 hour ago, Titanium Rocket said:

I didn't pay one cent, for anything.

Thanks managed to get this sorted and not pay a cent :)) 

[FDP]

Got a new pair of dials delivered from Austria in less than a week. Free of charge. Excellent service. 

[JCA12]

Do they replace the dials only once per pair of shoes or will they send a warranty replacement each time something happens?

[FDP]

I would guess they do, because the warranty is for the life of the product and not of one set of dials. 

[fanievb]

I logged my warranty on 11 July around 09:00, warranty kit was delivered on 18 July at 12:45

 

[WW87]

Just wanted to add a +1 here.

I logged the broken dial on 17 Jan and received a new one from Austria on 20 Jan free of charge.  Incredible!

Thanks for the info on this thread 

[Jva]

The warranty service from BOA is really next level, broken lace, logged fault, 4 days later new replacement set. 

Thanks OP for starting this thread.

[Smartie]

This is what great service looks like! And the consequence of that is that when I do replace my existing shoes, I will make sure that my new ones also have BOA dials. BOA customer for life!

[TheoG]

I'm so impressed by BOA.  the right upper dial on my 2FO shoes broke somewhere during a ride.  I submitted a claim on the 21st Feb.  Just received a SMS, DHL is delivering the replacements today.

Good service still exist !!!

Edited February 24, 2023 by TheoG

[TheoG]

On 1/20/2023 at 5:35 PM, Smartie said:

This is what great service looks like! And the consequence of that is that when I do replace my existing shoes, I will make sure that my new ones also have BOA dials. BOA customer for life!

That make 2 of us, for sure.

Edited February 24, 2023 by TheoG

[Jbr]

Damn I should’ve looked at this topic earlier, my one cable is a bit frayed too timing is less than ideal with tour du cap around the corner

[TheoG]

37 minutes ago, Jbr said:

Damn I should’ve looked at this topic earlier, my one cable is a bit frayed too timing is less than ideal with tour du cap around the corner

Register your claim, they are quick to react/respond, just maybe you get it in time.

Edit:  Never mind, I see you start on 2nd, that's a bit short notice even for them ... 🤪

Edited February 27, 2023 by TheoG

[Jbr]

4 hours ago, TheoG said:

Register your claim, they are quick to react/respond, just maybe you get it in time.

Edit:  Never mind, I see you start on 2nd, that's a bit short notice even for them ... 🤪

I did, it should hold still a little while, hopefully it doesn’t snap in a sprint 🤦‍♂️

[TheoG]

7 minutes ago, Jbr said:

I did, it should hold still a little while, hopefully it doesn’t snap in a sprint 🤦‍♂️

The cable itself still look intact, its only the plastic cover/sheave that's damaged.  It should hold up 100%.  Enjoy the race.

[Jbr]

Just received a dhl message, this is ridiculously quick 😜

[Ozzie NL]

3 hours ago, Jbr said:

I did, it should hold still a little while, hopefully it doesn’t snap in a sprint 🤦‍♂️

You can just buy fishing line with metal core at most angleshops and use that as cable... Been doing that for years