Shimano - WTF!

[OVERDRIVE]

10 minutes ago, justinafrika said:

… are we?  At any rate, thoroughly enjoy all the exchanges with all the informed and clever persons on here.  Just saying.

You’re taking on my gif game🤣🤣🤣

[OVERDRIVE]

11-Speed Hollowtech II Crankset Recall Notice (shimano.com)

 

[Emazing]

 What is the local SA SHIMANO agent doing for South Africans who have these cranks?  

USA - Shimano agrees $11.5m penalty to settle crankgate failings with US government agency

 Settlement would resolve charges that Shimano knowingly failed to immediately report “substantial” crank issues which put customers at “unreasonable risk of serious injury or death”

Shimano has agreed to pay an $11.5m penalty as part of a settlement to resolve charges with the U.S. Consumer Product Safety Commission (CPSC), in relation to failings in its response to crankgate.

One of the biggest bike tech stories of modern times, after thousands of reports of issues with 11-Speed Bonded Hollowtech II cranks, in 2023 the components manufacturer recalled certain Hollowtech Ultegra and Dura-Ace crank models in the United States and implemented inspection programmes in other parts of the world.
 

Investigation found that between 2013 and 2022, Shimano received thousands of warranty claims relating to crankset issues and dozens of reports of consumers globally sustaining personal injuries, including fractures and lacerations due to crashes, contact with the broken cranksets, and impact with the ground.

> Investigating Shimano’s snapping cranksets: What happened, unanswered questions and an engineer’s report

The CPSC stated that despite possessing the information above that “reasonably supported the conclusion that the bicycle cranksets contained a defect which could create a substantial product hazard or created an unreasonable risk of serious injury or death, Shimano did not immediately report to the Commission”.

As such, the components manufacturer faced charges from the product safety body, the latest announcement that the two parties have provisionally agreed to a settlement that would see Shimano pay an $11.5m civil penalty and accept various other conditions.

The settlement agreement would also require Shimano to “maintain internal controls and procedures designed to ensure compliance with the Consumer Product Safety Act (CPSA)”. This includes “enhancements” to its compliance programme.

Shimano has also agreed to submit annual reports regarding its compliance programme, internal controls, and internal audits of the effectiveness of compliance policies,

 

Edited March 18 by Emazing

[DieselnDust]

Ya but that suit was in the USA and it’s not applicable in other markets. A law suit was also filed in the EU but that will probably drag on for some time still. 
locally , nothing will happen. If you missed the recall , little chance of getting it sorted now. If you have one of the affected cranks submit it for warranty and see what happens. 

[Emazing]

2 minutes ago, DieselnDust said:

Ya but that suit was in the USA and it’s not applicable in other markets. A law suit was also filed in the EU but that will probably drag on for some time still. 
locally , nothing will happen. If you missed the recall , little chance of getting it sorted now. If you have one of the affected cranks submit it for warranty and see what happens. 

A number of us have these cranks as they were quite popular on giant bikes, and other big brands and when we submitted to local bike store regrettably the agent was not forthright and denied all the claims. However, this is shortsighted because if any one that has one of these cranks, is seriously injuries, this will be both a civil case and criminal case based on the systematic denial with all the detailed failure data.   

[DieselnDust]

1 hour ago, Emazing said:

A number of us have these cranks as they were quite popular on giant bikes, and other big brands and when we submitted to local bike store regrettably the agent was not forthright and denied all the claims. However, this is shortsighted because if any one that has one of these cranks, is seriously injuries, this will be both a civil case and criminal case based on the systematic denial with all the detailed failure data.   

this particular agent is not immune to shortsightedness cue 2007 bicycle industry price fixing scandal.

 

However I suggest you try to work through Dragon Sport, the Giant agent

 

Edited March 18 by DieselnDust