How to get broken trainer fixed?

[cadenceblur]

11 minutes ago, JacquesJ said:

my laymans interpretation:
Manufacturer says once you hand over your money, they will stand behind their product giving you x years of service. If it breaks, they will repair or replace to ensure you get your x years of warrantied service from their product. Their contractual obligation runs out after the x years since orginial transaction expires. You didn't enter into a new transaction / agreement with them every time they replaced the device - that was only done to make good on their initial commitment to you.

 

Look at this example:

If you get a new warranty in Oct 2022 and it breaks Sept 2024, do you expect a warranty to now last until Sept 2026. And if it breaks on June 2026 you want another replacement + warranty until 2028, etc, etc, etc? Not sure that's a realistic expectation - but I may be too soft on the evil, greedy people running these corporations.


 

They need to back their product and not hide behind semantics

[peetwindhoek]

If I understand correctly, you bought the trainer four years ago, and they replaced it during the final month of your original warranty (month 24). Now, the replacement has also broken, again in its 24th month. To be honest, they might not be obligated to do anything further. At least now you know you won’t be purchasing a Tacx again, I assume.

[Sandro]

Whatever they say can't overrule the CPA so your answer lies is in the CPA act.

[Mongoose!]

Limited Warranty
1. Should a material and/or manufacturing defect occur within the warranty period, Tacx will repair the defect and/or replace the defective part/product at no additional cost. Should such repair or replacement not be possible, or cannot reasonably be expected of Tacx , Tacx reserves the right to reimburse the market value of the part or product that has been returned.
2. If a part or product is replaced within the warranty period, the original warranty period will still apply to that replaced part or product. The original warranty period is never extended or renewed by part or product replacement.
3. When a defect arises, Tacx must be notified in writing as soon as possible, but no later than two months after the defect has been discovered or should have been discovered.
4. This warranty is invalid and will not apply if the defect is the result of:
a) maintenance work/repair work not carried out by Garmin or Tacx ;
b) improper use of the part or product and/or, use of the part or product for a purpose other than the purpose for which the part or product is intended;
c) the use of parts that are not original Tacx parts;
d) changes to the product, which have been implemented without permission from Garmin or Tacx ;
e) normal wear and tear and/or poor/improper maintenance;

[Mongoose!]

5 minutes ago, Mongoose! said:

Limited Warranty
1. Should a material and/or manufacturing defect occur within the warranty period, Tacx will repair the defect and/or replace the defective part/product at no additional cost. Should such repair or replacement not be possible, or cannot reasonably be expected of Tacx , Tacx reserves the right to reimburse the market value of the part or product that has been returned.
2. If a part or product is replaced within the warranty period, the original warranty period will still apply to that replaced part or product. The original warranty period is never extended or renewed by part or product replacement.
3. When a defect arises, Tacx must be notified in writing as soon as possible, but no later than two months after the defect has been discovered or should have been discovered.
4. This warranty is invalid and will not apply if the defect is the result of:
a) maintenance work/repair work not carried out by Garmin or Tacx ;
b) improper use of the part or product and/or, use of the part or product for a purpose other than the purpose for which the part or product is intended;
c) the use of parts that are not original Tacx parts;
d) changes to the product, which have been implemented without permission from Garmin or Tacx ;
e) normal wear and tear and/or poor/improper maintenance;

 

so the additional 90 days appears to be a gesture of goodwill then?

Friday scoreboard then 

JJacquesJ : 1

Bikehub keyboard warriors (including myself) : 0

🙃

 

[cadenceblur]

13 minutes ago, Mongoose! said:

 

so the additional 90 days appears to be a gesture of goodwill then?

Friday scoreboard then 

JJacquesJ : 1

Bikehub keyboard warriors (including myself) : 0

🙃

 

That may be so, but that leaves a sour taste for sure, imagine you buy a top of the range unit and after two years it’s kaput? Irrespective of how many units were swooped out within the period! 
Eish the T & C’s 😡

[Frosty]

9 minutes ago, cadenceblur said:

That may be so, but that leaves a sour taste for sure, imagine you buy a top of the range unit and after two years it’s kaput? Irrespective of how many units were swooped out within the period! 
Eish the T & C’s 😡

A car has a limited warranty, and thereafter repairs are for the consumer’s account.

[Frosty]

26 minutes ago, Mongoose! said:

so the additional 90 days appears to be a gesture of goodwill then?

The 90 days is written into the consumer protection act. Any item repaired must be guaranteed for 3 months.

[OVERDRIVE]

This started so well and then went BikeHub. 

[Bike Dewing]

12 hours ago, Mongoose! said:

 

so the additional 90 days appears to be a gesture of goodwill then?

Friday scoreboard then 

JJacquesJ : 1

Bikehub keyboard warriors (including myself) : 0

🙃

 

No 90 days is mandated in the CPA for a warrantee claim where the device has been repaired or replaced.. thats not a good will gesture.. thats just being compliant.. 

 

[Bike Dewing]

12 hours ago, Frosty said:

A car has a limited warranty, and thereafter repairs are for the consumer’s account.

Its anything with moving parts.. ****s going to wear out and if it didnt it would cost three times the amount.. the idea that companies make things to “not last” is a completely different debate.. 

limited warrantee leaves open to interpretation that there are a lot of variables to the product going wrong.. and can often be user faults in one area that effect another.. or directly..

dont put oil in your car, engine blows up..

The engines warrantee is limited by user error in this example.. 

there may be a minimum level of maintainance required by the consumer as to not limit the warrantee..  and so on 

Edited November 9 by Bike Dewing

[Brendan]

Any garmin product out of warranty  

a) unfixable,

b)  unserviceable or

c ) have no parts