How to get broken trainer fixed?

[cadenceblur]

11 minutes ago, JacquesJ said:

my laymans interpretation:
Manufacturer says once you hand over your money, they will stand behind their product giving you x years of service. If it breaks, they will repair or replace to ensure you get your x years of warrantied service from their product. Their contractual obligation runs out after the x years since orginial transaction expires. You didn't enter into a new transaction / agreement with them every time they replaced the device - that was only done to make good on their initial commitment to you.

 

Look at this example:

If you get a new warranty in Oct 2022 and it breaks Sept 2024, do you expect a warranty to now last until Sept 2026. And if it breaks on June 2026 you want another replacement + warranty until 2028, etc, etc, etc? Not sure that's a realistic expectation - but I may be too soft on the evil, greedy people running these corporations.


 

They need to back their product and not hide behind semantics

[peetwindhoek]

If I understand correctly, you bought the trainer four years ago, and they replaced it during the final month of your original warranty (month 24). Now, the replacement has also broken, again in its 24th month. To be honest, they might not be obligated to do anything further. At least now you know you won’t be purchasing a Tacx again, I assume.

[Sandro]

Whatever they say can't overrule the CPA so your answer lies is in the CPA act.