steven

THANKS GUYS FOR RATING US #1. WE TRY HARDER TO PLEASE AND ARE KNOWN FOR OUR AFTER SALES SUPPORT IN SA. COME VISIT OUR TEC STAND AT THE EPIC THIS YEAR RGDS SM WWW.COOLHEAT.CO.ZA

Big H, Shimano do produce a Tandem Cable part number Y6003501 which is much longer than the standard cable and we do sell them and have stocks. rgds steve m www.coolheat.co.za

Arrange to have it sent to us for examination. No STI lever should be opened as its impossible to re-assemble by hand ,however we do carry a wide range of replacement mechanisms. rgds steven www.coolheat.co.za

Sounds weird that you in one morning came across 3 problems with Sti Levers as we only have warranty issues for approx 5 per month. Again i stress to all whom ride with Sti make sure you have outer and inner Genuine Shimano cables, do not settle for anything else and also make sure you got original chain rings, chain and cassette. rgds sm www.coolheat.co.za

BIg H, Reading some posts on the Hub does stress me out, living in Jhb with the situation of power outages and traffic chaos does stress me out. However i do manage my stress by riding my Jamis Mtb and my road bike is a Carbon Monoc. But after all said yes i am stressed. rgds sm

BIG H, you are a correct i spelt my name incorrectly, i will try again for you . stephen@coolheat.co.za Next time i will triple check all info . rgds sm

SHIMANO. Look on our website www.coolheat.co.za and check out the Shimano home page rgds sm

Muddy d, call me at the office tommorow morning and i will check what stocks we can assist you with. My Afrikans is nie so goed nie want ek was lanke gelede in die SADF.Please in future contact us directly for info regarding any issues relating to Shimano,we are here to assist you as best as possible. My email is stehen@coolheat.co.za or my direct office number is 011 6082003 Ext 101 rgds www.coolheat.co.za

Thanks for your input and experience with Shimano cables. Sometimes i do get carried away and screw up now and again however nobody is perfect. rgds sm

Carbonboy, thanks for your response regarding inner stainless steel gear cable. It would not be policy for Shimano to print a warning stating that if non Shimano gear cable is used that it would create a warranty problem.Experience and reliabilty has shown us that by using a non branded inner and outer gear casing it could cause hard shifting and ultimatly premature wear of shifters. Sure that a lack of maintance also takes its toll, however when you work at the Cape Epic for 7 days and replace lots of inner and outer cables and casing en route only then does the reality of quality of Shimano come on strong.Shimano outercasing is make specificaly for Shimano where the compression of the outercasing is designed to work at its optimum. Many other copies etc are not produced as such which in turn could create bad shifting performance. I will as soon as possible insert an article of Shimano inner and outercasings for your info once i have it on hand. rgds sm

TRYBOY, YOU SHOULDNT BE HAVING ANY PROBLEMS WITH YOUR SHIMANO PEDALS., SEND EM TO US MAYBE YOUR LBS DOING SOMETHING WRONG. RGDS SM www.coolheat.co.za

tyson@coolheat.co.za handles all DT related issues. rgds sm

Groot Lem and Latrinus, i will bring White Lightning Hair Oil for you and Campag wont be at the other stages as this is a Mtb affair and not a road race>>>??? C U THERE SM AND THE GANG

grootlem,sure will see us at the Epic again but this year on the 2nd stage only and i will bring shampoo for Carinus and a hairdresser friend of mine to sort his groet gemorse out on his head.Jannie and Rotney i dont think will be there this year but i cant say for sure though as i tried to get them an entry.

madmarc, thanks for your input on the issue about walking before riding with Shimano, please keep me informed about the reliability and issues related to Xt as we always pass this onto Shimano.I used to ride with Campy myself many years ago and respect Italian products highly. In fact i have a passion for Italian cars and Bikes .Re- Briko we do have some replacement pads please let me have your model and i will check for you. rhds sm

Madmarc, i read your comments with interest and note on the bottom of your quote you always insert"I would rather walk than ride Shimano"Please let me have your input on this as we all have choices in life so before you start walking let me have it from your perspective. rgds sm www.coolheat.co.za

The Crow, thanks for your post regarding the purchase of your new XT groupset. Advertising is an invitation to do business and prices of any nature can be advertsised to attract the consumers attention . As you said you had great service from your Lbs and at the end of the day you got what you wanted. An Afrikaans saying i have is goed koep geld is duur geld. rgds sm www.coolheat.co.za

JOHAN,THANKS FOR YOUR RESPONSE AND AGAIN YOU INTIMATE THAT I SHOUT ,PUT ARTICLES IN AND THEN RUNAWAY.IN FACT I AM AWAY AND WILL BE BACK IN MY OFFICE WITHIN A FEW DAYS AND WILL POST AN EXACT REPLY TO YOU REGARDING SHIMANO CABLES.I DO NOT HAVE A PROPER INTERNET CONECTION AT THIS PRESENT MOMENT IN MOZAMBIQUE.RGDS SM

No warranty lost if you replaced your cables , however if you opened the lever yourself thats another story. Good you replaced it with a Shimano cable. rgds sm

ANDREW, WHY DID YOUR DROP OUT BREAK OFF, BEFORE PUTTING ON A NEW DROP OUT HAVE YOUR BIKE CHECKED AS PERHAPS THERE IS SOMETHING CAUSING IT TO BREAK AND ALSO HAVE THE REAR DROP OUT ALIGNMENT CHECKED ONCE YOU HAVE A NEW ONE INSTALLED AS WITHOUT THIS YOU WILL HAVE POOR SHIFTING PERFORMANCE RGDS SM WWW.COOLHEAT.CO.ZA

PILKS WE GET ON AVERAGE 3 STI LE VERS A DAY WITH JAMMED CABLES,DO NOT ATTEMPT TO OPEN THE STI LEVER AS ITS A SEALED UNIT,SEND IT TO YOUR DEALER WHOM WILL SEND IT TO US FOR EITHER REPAIR,WARRANTY REPLACEMENT OR ASSISTANCE.MAINLY JAMMED CABLES ARE FROM INFERIOR QUALITY CABLES WHERE THE HEADS HAVE BROKEN OFF THE END OF THE CABLES. RGDS SM

PANTANI COME AND VISIT OUR WAREHOUSE AND I WILL SHOW YOU SOME THINGS WHICH WILL AMAZE YOU REGARDING SHIFTING PEFORMANCE.OUR BIGGEST CHALLENGE IS TO HELP YOU THE CONSUMER AT THE END OF THE DAY.WHAT CSC ARE USING IN THEIR BRAKE CABLES IS THEIR CHOICE ,SHIMANO AS MENTIONED SPEND BIG BUCKS PERFECTING THEIR PRODUCT AND MAKE SURE IT WORKS 100% OFFERING YOU THE CONSUMER SAFETY AND PEACE OF MIND.

PILKS which cables are you referring to???

Pantani, if you read the postings regarding this topic in the HUb you yourself said "dont let steven read this topic"I mearly put in my opinion thats all i am not dictating or preaching and its a free world you can use exactly which products you want, all i am adding is my opinion without aggression and our experience with Shimano product.We receive on average 3 Sti levers a day with the cables jammed in them and 99% of the time they are not Shimano cables

Pantani i saw this post and it confirms what i have been saying.Sorry for you. rgds sm www.coolheat.co.za