awesme Posted September 28, 2012 Posted September 28, 2012 Ignore that, just had a closer look at the images. G
kosmonooit Posted September 28, 2012 Posted September 28, 2012 someone else called dibs on the build ... Lucky Fish! Bar ends are useful, but only work on flat bars in my experience. Not on risers, the geometry is just wrong (never mind the style police). Its like hoods on a road bike. Good for climbing, and hand relief on long hauls. And flimsy water bottle cages are for roadies please. You need something that grips the bottle vas. Otherwise us back markers have a busy time dodging all the casualties. But how do we know that this whole fred is not just TheV doing some guerilla marketing?
Delilah Posted September 28, 2012 Author Posted September 28, 2012 Ok, so to get this right we follow the time line..... So let's get this right. CWC sell you a frame as the latest with 142x12 after you specifically asked and over 2 weeks later you're still waiting? Now the shock is to blame? Well I have news for you, Omnico are sitting on tons of the newest CTD shocks, RP23 that came with the frame they delivered is no longer available from Fox/Omnico in SA. Tell them to hop on the phone to Omnico, speak to Russel and get a CTD. It's called customer service. Still feeling the same? You have patience dear daughter, your Mom wouldn't put up with that **** from CWC. Reading this thread really just reinforces how bad this mob are. I e-mailed them. Here follows the conversation: Me: Hi Wayne, I got the following info from a fellow hubber: "Well I have news for you, Omnico are sitting on tons of the newest CTD shocks, RP23 that came with the frame they delivered is no longer available from Fox/Omnico in SA. Tell them to hop on the phone to Omnico, speak to Russel and get a CTD. It's called customer service. " We are waiting for a shock that is no longer available? Best regards ***** CWC: Hi ***** We don’t get them locally as our suppliers bring them in from overseas so they told me that they’ll receive them on Monday so will keep you updated! Kind regards Wayne And in the meantime they've posted a newly completed 2013 Tallboy build that, strangely, has a rear shock installed!
ThePubSA Posted September 28, 2012 Posted September 28, 2012 I e-mailed them. Here follows the conversation: Me: Hi Wayne, I got the following info from a fellow hubber: "Well I have news for you, Omnico are sitting on tons of the newest CTD shocks, RP23 that came with the frame they delivered is no longer available from Fox/Omnico in SA. Tell them to hop on the phone to Omnico, speak to Russel and get a CTD. It's called customer service. " We are waiting for a shock that is no longer available? Best regards ***** CWC: Hi ***** We don’t get them locally as our suppliers bring them in from overseas so they told me that they’ll receive them on Monday so will keep you updated! Kind regards Wayne And in the meantime they've posted a newly completed 2013 Tallboy build that, strangely, has a rear shock installed! Surely you can cancel & give Mikes Bikes the opportunity to give you the service you expect when paying those prices,just bypass the 1 tonsil & deal direct with mike Nimby 1
Delilah Posted September 28, 2012 Author Posted September 28, 2012 Surely you can cancel & give Mikes Bikes the opportunity to give you the service you expect when paying those prices,just bypass the 1 tonsil & deal direct with mike E-mail sent. I have had it, because clearly someone at CWC is full of BS!
ThePubSA Posted September 28, 2012 Posted September 28, 2012 E-mail sent. I have had it, because clearly someone at CWC is full of BS! Yer the more they post on this site,the more i lose faith in them...Ive always said its UTI that put CWC on the map,for service . Ye i wouldnt normally say use mike cause dont like the 1 guy.But when ive spoken to mike hes a genuine guy & im sure he will grab the chance to make another happy customer.Never heard any1 complain when buying a bike from them...
Delilah Posted September 28, 2012 Author Posted September 28, 2012 Any update, D?Mike replied and said he has a frame in stock. He cannot quite match the price, because the rrp went up recently. I'm VERY tempted to write off the difference though. Sent CWC an e-mail asking for an explanation regarding "that other build" but still waiting for a reply.
Captain Fastbastard Mayhem Posted September 28, 2012 Posted September 28, 2012 Mike replied and said he has a frame in stock. He cannot quite match the price, because the rrp went up recently. I'm VERY tempted to write off the difference though. Sent CWC an e-mail asking for an explanation regarding "that other build" but still waiting for a reply. Phone them and talk to someone... May be quite a bit faster.
Delilah Posted September 28, 2012 Author Posted September 28, 2012 Phone them and talk to someone... May be quite a bit faster.Yes, but so much harder to remain civil - something I intend to be for as long as possible if at all possible. Also helps to get things in writing Captain Fastbastard Mayhem 1
patches Posted September 28, 2012 Posted September 28, 2012 Mike replied and said he has a frame in stock. He cannot quite match the price, because the rrp went up recently. I'm VERY tempted to write off the difference though. Sent CWC an e-mail asking for an explanation regarding "that other build" but still waiting for a reply. yup! I was in his shop yesterday, saw a black carbon tallboy frame, and thought about your predicament Delilah 1
DR ◣◢ Posted September 28, 2012 Posted September 28, 2012 Can of worms about to be opened... Are the Santa Cruz frames from CWC grey stock?
patches Posted September 28, 2012 Posted September 28, 2012 Can of worms about to be opened... Are the Santa Cruz frames from CWC grey stock? Sounds like the rear shocks are if they claim they don't get them from Omnico
DR ◣◢ Posted September 28, 2012 Posted September 28, 2012 Sounds like the rear shocks are if they claim they don't get them from Omnico Something is quite odd. Dont forget about my little Saint!
Sharkie 2 Posted September 28, 2012 Posted September 28, 2012 According to me Dragons bring in complete frames, meaning shocks included.
patches Posted September 28, 2012 Posted September 28, 2012 According to me Dragons bring in complete frames, meaning shocks included. Yup, that's what I would have thought... that Santa Cruz would supply Dragon with a shock installed onto the frame. Just about all manufacturers work like this (except Commencal). When they don't, then there's the hassle of getting the correct mounting hardware etc. So if there is a rear shock issue, surely Dragon is able to go to the local Fox agents (Omnico) and sort it out, in stead of usng grey imports?!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now