BridgeCycles - disgrace

[covie]

That part was never explained...a valuable lesson learned before...it does not help to scream at the other person, in the end the problem will get resolved if screaming or talking, the only difference is when screaming you are being a total d@@s where talking atleast the guy can admit mistake, they fix it, come back next time, chat...make a buddy...get discount....etc....

 

When my bro used to race we always got great service and stuff from Bridge, sometimes they will even lend us a wheel so he can go compete if his was busy being fixed...

 

Going to play devils advocate here and say bull, if i see my bike with my custom bling bits missing i would throw a hissy fit too, secondly, how badly is their workshop managed that custom parts gets replaced with standard stuff, and nobody knows about it.

 

Its the shop/workshop's responsibilty to make sure you get your bike back with all the little tidbits it had on. As far as the communication iin refrence goes, as soon as the mech had a problem "finding" the bits he should have contacted the owner of said steed and informed him. Where he should have then been given the choice to come in and choose brand new blingy bits of his liking to replace the old bits which were "missing" only to be found a couple minutes later as soon as someone started looking for it.

 

Its bad management, bad servicing, bad customer service, poor communication all on the part of bridge.

[GoLefty!!]

no devils advocate above, sound like you've made up your mind.

The bike was in for a wheel rebuild after it had "collapsed". Way I understand it Bridge was looking to get a warranty replacement from Specialised but somehow the owner lost patience and wanted his toys back. ASf ar as I understand there was a constant dialogue between the shop and the owner.

 

Anyway, you've made up your mind on 10% of the facts, thats your choice. Enjoy your ride.

[udxcob]

I was in the shop and the client was far from shouting, i heard him asking "is this the way i am getting my bike back?" and the response was "yes" only then did he start to flip out.

[JGR]

I phone 5 shops to get a price on an item, bridge were the only ones who bothered calling back but I would also strip my moer if parts were mssing are changed for cheaper ones. Even if the shop was in the right a customer can easily be diffused. Clients/customers just want to be heard and walking away only made the situation worse in my opinion. As harsh as it sounds we all have personal issues effecting our lives but we need to check those at the office door - if it is so severe you should not be attending to customers if you arent in the right frame of mind.

['Dale]

That part was never explained...a valuable lesson learned before...it does not help to scream at the other person, in the end the problem will get resolved if screaming or talking, the only difference is when screaming you are being a total d@@s where talking atleast the guy can admit mistake, they fix it, come back next time, chat...make a buddy...get discount....etc....

 

When my bro used to race we always got great service and stuff from Bridge, sometimes they will even lend us a wheel so he can go compete if his was busy being fixed...

 

Yip, three sides to a story.

Yours. Mine. And the truth.

[FootballingCyclist]

I live just down the road and my friend lives right next door to the shop at the foot of the bridge!!

 

From what i've heard in the past from a few regulars, the owners actually own that property and therefore do not have to pay rent etc every month, so the quwstion i always ask then is, WHY oh WHY, if they aren't paying rent, are there prices so much more than all the other bike shops in the southern suburbs area... i personally would rather ride my bike down to claremont and go into Crown or Olympic where im greeted no matter how busy the store is, made to feel WELCOME and made to feel like the guys actually WANT to help me and make me happy with the service they are providing, instead of being made to feel like all they are interested in doing is making as much money as they can out of me ASAP!!!

 

my 1 bad experience was when i went into the shop the day before a race, just to quickly purchase a few GU sachets along with 2 carbon bottle cages and a few pairs of socks, the lady(owners wife i think) was working at the till at the time and was on the phone at the same time that she was busy with me, not bothering to find out if i needed anything more obviously,!! my stuff in my head all added up to just over R600, seeing how the lady was on the phone(quoting someone on the other side of the line for a set of cleats i think) she then rang up R1299...

 

Obviously i corrected her teand she, just covering the mouthpiece of the phone said to me "ag thats not your total, that the total for the guy on the fone, sorry" and continued to talk to him whilst fixing my bill.....

 

Needless to say i was disgusted, tried calling back on the monday, i was then put on hold for more than 5mins when asking to speak to "management" about bad service and rathwer just accepted the fact that Bridge Cycles are poor when it comes to customer service and satisfaction and that is exactly the reason i will rather drive or cycle that extra distance to claremont to do any dealings with regards to my bike or equipmet!!!

[Kranswurm]

I live just down the road and my friend lives right next door to the shop at the foot of the bridge!!

 

From what i've heard in the past from a few regulars, the owners actually own that property and therefore do not have to pay rent etc every month, so the quwstion i always ask then is, WHY oh WHY, if they aren't paying rent, are there prices so much more than all the other bike shops in the southern suburbs area... i personally would rather ride my bike down to claremont and go into Crown or Olympic where im greeted no matter how busy the store is, made to feel WELCOME and made to feel like the guys actually WANT to help me and make me happy with the service they are providing, instead of being made to feel like all they are interested in doing is making as much money as they can out of me ASAP!!!

 

my 1 bad experience was when i went into the shop the day before a race, just to quickly purchase a few GU sachets along with 2 carbon bottle cages and a few pairs of socks, the lady(owners wife i think) was working at the till at the time and was on the phone at the same time that she was busy with me, not bothering to find out if i needed anything more obviously,!! my stuff in my head all added up to just over R600, seeing how the lady was on the phone(quoting someone on the other side of the line for a set of cleats i think) she then rang up R1299...

 

Obviously i corrected her teand she, just covering the mouthpiece of the phone said to me "ag thats not your total, that the total for the guy on the fone, sorry" and continued to talk to him whilst fixing my bill.....

 

Needless to say i was disgusted, tried calling back on the monday, i was then put on hold for more than 5mins when asking to speak to "management" about bad service and rathwer just accepted the fact that Bridge Cycles are poor when it comes to customer service and satisfaction and that is exactly the reason i will rather drive or cycle that extra distance to claremont to do any dealings with regards to my bike or equipmet!!!

 

Whats the big issue?Why must you get special treatment when she is on the phone to another client.Just wait and she will get to you

[GoLefty!!]

I phone 5 shops to get a price on an item, bridge were the only ones who bothered calling back but I would also strip my moer if parts were mssing are changed for cheaper ones. Even if the shop was in the right a customer can easily be diffused. Clients/customers just want to be heard and walking away only made the situation worse in my opinion. As harsh as it sounds we all have personal issues effecting our lives but we need to check those at the office door - if it is so severe you should not be attending to customers if you arent in the right frame of mind.

 

parts were not exchanged. theoriginals were in a bag under the counter marked for the salesmans attention - the person who attended to the customer.

The bike was fitted with a wheel from the shop so that it could stand, out of the way and not get damaged. There was no "parts exchanged" or trying to rip anyone off.

the customer overreacted

the store owner did not know exactly what was the problem was at that stage and the owner of the bike didn't help.

the salesman was not in the shop at that time.

the store owner can;t be expected to know about everything that is happening at the time. thats why people delegate.

 

Like I said, if given the time to simply get the facts in order there would have been no drama but the customer chose to act like royal **** and now we have a thread on thehub.

 

I've not made any excuses, communication could have been better. I've been around this hobby long enough to know that there is no shortage of impatient people with ego's proportional to price they paid for their bike.

 

It seems everytime someone has a gripe with a bike shop they run to the HUBSA to look for support to justify their poor behaviour. Seen it happen to nearly every bike shop in Cape Town. Why should it Bridge be any different?

['Dale]

Ahhh, the Friday fight.

 

Awesome.

It's been a while.

 

[udxcob]

parts were not exchanged. theoriginals were in a bag under the counter marked for the salesmans attention - the person who attended to the customer.

The bike was fitted with a wheel from the shop so that it could stand, out of the way and not get damaged. There was no "parts exchanged" or trying to rip anyone off.

the customer overreacted Where you there too?

the store owner did not know exactly what was the problem was at that stage and the owner of the bike didn't help.

the salesman was not in the shop at that time.

the store owner can;t be expected to know about everything that is happening at the time. thats why people delegate.

 

Like I said, if given the time to simply get the facts in order there would have been no drama but the customer chose to act like royal **** and now we have a thread on the hub.Rubbish

 

I've not made any excuses, communication could have been better. I've been around this hobby long enough to know that there is no shortage of impatient people with ego's proportional to price they paid for their bike.

 

It seems everytime someone has a gripe with a bike shop they run to the HUBSA to look for support to justify their poor behaviour. Seen it happen to nearly every bike shop in Cape Town. Why should it Bridge be any different?

[Kranswurm]

parts were not exchanged. theoriginals were in a bag under the counter marked for the salesmans attention - the person who attended to the customer.

The bike was fitted with a wheel from the shop so that it could stand, out of the way and not get damaged. There was no "parts exchanged" or trying to rip anyone off.

the customer overreacted

the store owner did not know exactly what was the problem was at that stage and the owner of the bike didn't help.

the salesman was not in the shop at that time.

the store owner can;t be expected to know about everything that is happening at the time. thats why people delegate.

 

Like I said, if given the time to simply get the facts in order there would have been no drama but the customer chose to act like royal **** and now we have a thread on thehub.

 

I've not made any excuses, communication could have been better. I've been around this hobby long enough to know that there is no shortage of impatient people with ego's proportional to price they paid for their bike.

 

It seems everytime someone has a gripe with a bike shop they run to the HUBSA to look for support to justify their poor behaviour. Seen it happen to nearly every bike shop in Cape Town. Why should it Bridge be any different?

 

There are many prima donna's out there

[GoLefty!!]

Whats the big issue?Why must you get special treatment when she is on the phone to another client.Just wait and she will get to you

 

He are a special cycler...

 

BTW, Bridge are not more expoensive than other bike shops. they mark their prices according to the RRP that the distributors set...

 

Owning the property has F'all to with product pricing. There is still insurance, rates, taxes, electricity, water , salary, to be paid.

 

Epic BIke shop owns its property and I don't see people moaning about their prices....

they only have two people working there.

 

Crown Cycles owns its property.

Olympic Cycles owns its property

Bowmans doesn't and they're in town..

 

I make no excuses for Bridge customer service, it can be improved but I've been going there for 25yrs and it has not bothered me in the least. I've been to other shops who don't even get back to you afer youorder an item, or get told, we won;t do business with you because you know so and so........... Each shop is different.

[JGR]

parts were not exchanged. theoriginals were in a bag under the counter marked for the salesmans attention - the person who attended to the customer.

The bike was fitted with a wheel from the shop so that it could stand, out of the way and not get damaged. There was no "parts exchanged" or trying to rip anyone off.

the customer overreacted

the store owner did not know exactly what was the problem was at that stage and the owner of the bike didn't help.

the salesman was not in the shop at that time.

the store owner can;t be expected to know about everything that is happening at the time. thats why people delegate.

 

Like I said, if given the time to simply get the facts in order there would have been no drama but the customer chose to act like royal **** and now we have a thread on thehub.

 

I've not made any excuses, communication could have been better. I've been around this hobby long enough to know that there is no shortage of impatient people with ego's proportional to price they paid for their bike.

 

It seems everytime someone has a gripe with a bike shop they run to the HUBSA to look for support to justify their poor behaviour. Seen it happen to nearly every bike shop in Cape Town. Why should it Bridge be any different?

Calm down dude, I gave a balanced view and start with a positive. Ive never been in the store but said regardless of personal crisis' and who is right or wrong you should not walk away from a customer who has a problem with your service - that goes for all industries not just the local LBS.

[Slowbee]

this dragged from the dead ....

[GoLefty!!]

Calm down dude, I gave a balanced view and start with a positive. Ive never been in the store but said regardless of personal crisis' and who is right or wrong you should not walk away from a customer who has a problem with your service - that goes for all industries not just the local LBS.

 

 

Thanks for the advise Jesus, I'll pass it on.

[zerocalves]

LBS.

Lie, Brag, Steal.

Also can't stand this shop. Unfortunately once got a Bridge gift voucher as a present, was forced to go there.

Got some chain wax and had to hunt for someone to take my voucher. Never been back.