morecycling Posted October 24, 2013 Share We are finishing up the pump/testing track at the new store. Looking forward to riding it? Pics here Link to comment Share on other sites More sharing options...
Iwan Kemp Posted October 24, 2013 Share Will training Cyclelab staff on customer service follow soon after? North Shore, Audible Anarchy, V12man and 7 others 10 Link to comment Share on other sites More sharing options...
Ecko_1 Posted October 24, 2013 Share Will training Cyclelab staff on customer service follow soon after?Thats initiative should be rolled out nationally. A bit late, as they have lost my purchases forever. Being in the retail industry, I refuse to hand over cash to any business who's staff do not treat me like I pay their salary. ScottCM and Sepia 2 Link to comment Share on other sites More sharing options...
Hairy Posted October 24, 2013 Share Good to see you are making an effort since taking over the brand .... but that looks like a golf course! Link to comment Share on other sites More sharing options...
Ecko_1 Posted October 24, 2013 Share Good to see you are making an effort since taking over the brand .... but that looks like a golf course!I totally forgot about the buyout. Hopefully service levels will improve. I will perhaps pay Cycle Lab a visit a few months in to see if there is indeed an improvement in customer service. CycleLab and ScottCM 2 Link to comment Share on other sites More sharing options...
Iwan Kemp Posted October 24, 2013 Share Thats initiative should be rolled out nationally. A bit late, as they have lost my purchases forever. Being in the retail industry, I refuse to hand over cash to any business who's staff do not treat me like I pay their salary. Last time I visited I was privileged to an argument between (what I gathered to be) a shop / duty manager and one of the sales guys about their hours and how it was unfair that employee X was allowed to change shifts. I managed to stroll the whole shop (was seriously considering a Trek Remedy at that stage) without them giving it any thought to stop their 7de Laan bickering and focus on a customer. Have never again been to a Cyclelab in any province. Realized that I was the fool for expecting anything other than SHOCKING service after experiencing it so many times before from Cyclelabs all over our beautiful country. Link to comment Share on other sites More sharing options...
flat29 Posted October 24, 2013 Share Will training Cyclelab staff on customer service follow soon after? i must agree. I visit my local cycle lab about 3 times a week cause my friend works there and they have free cuppo.When a person enters the shop then they all sit and look at them, i will tell them to help the customer and their reply is someone will. F*^& me, I have sold some spares to a customer cause they are to lazy. It was not to help them but to help a new cyclist. Link to comment Share on other sites More sharing options...
morecycling Posted October 24, 2013 Share Hi Guys, as with The Pro Shop we are/will be focusing intensely on creating a customer centric store. All our current and new staff are being trained and we will be enforcing the highest standards of customer service. There will be many big changes to come. CycleLab 1 Link to comment Share on other sites More sharing options...
DR ◣◢ Posted October 24, 2013 Share Track looks pretty sick. Link to comment Share on other sites More sharing options...
CycleLab Posted October 24, 2013 Share Good to see you are making an effort since taking over the brand .... but that looks like a golf course! Haha, nothing wrong with adding a bit of green to the track.. Its getting its first test run tomorrow so we will let you know how the guys rate it. Link to comment Share on other sites More sharing options...
flat29 Posted October 24, 2013 Share We are finishing up the pump/testing track at the new store. Looking forward to riding it? Pics here that does look nice CycleLab 1 Link to comment Share on other sites More sharing options...
morecycling Posted October 24, 2013 Share Definitely not a Golf course. Edited October 24, 2013 by morecycling Hairy and Raab 2 Link to comment Share on other sites More sharing options...
CycleLab Posted October 24, 2013 Share Will training Cyclelab staff on customer service follow soon after? The new store is going to bring with it awesome service. We have an awesome team of mechanics, and some great people on the team. As always the proof will be in the pudding. So you'll have to pop in check it out for yourself. Link to comment Share on other sites More sharing options...
CycleLab Posted October 24, 2013 Share Track looks pretty sick.Thanks Link to comment Share on other sites More sharing options...
DR ◣◢ Posted October 24, 2013 Share Thanks Will swing by as soon as it's done to come play on it. Love the way it's being integrated in the garden. CycleLab 1 Link to comment Share on other sites More sharing options...
Jaco-fiets Posted October 24, 2013 Share Well at least they are not denying their service being *** Link to comment Share on other sites More sharing options...
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