American Classic Wide Lightnings problem

[Eugene Brown]

I bought a set of 29"Wide Lightnings in November last year. I have a problem with the rear hub "free spooling" intermittently. In all, it's done it about 6 times that I know of, in around 400km of use. The people I bought it from want me to return it to Cape Town at my cost, and they will then send it to Dragon Sports. That really grinds my gears! The goods are relatively new, within the warranty period, and the customer must pucker up and help them resolve their problems 

Alternatively, I can take it to the golf/cycle store in the north, and they will then send it in for evaluation "under their own conditions". FFS

Having not dealt with Dragon Sports before, and not having a clue about their reaction time to matters like this, I was wondering if there are any "approved" service/repair dealers in JHB, that could have a look at the wheels for me, and possibly sort it out up here?

Any help please.

 

[dirtypot]

Free spooling?

[robsc]

Pawls not engaging ?? 

[Meezo]

Free spooling?

http://i.kinja-img.com/gawker-media/image/upload/wcgusbq6d2u7ovhn2868.gif

[Iwan Kemp]

Hi,

 

For starters, AMC is imported by Cape Cycle Systems and not Dragons. They are the same guys who import, distribute and support SRAM, RockShox, Zipp, Camelbak and many others. 

 

Secondly, you bought it from a shop who needs to assist with warranty. When your car breaks you don't send it to VWSA in PE at your own cost. That BS. 

[kingalton]

check the type of grease used in the freehub, to thick and sticky, need specific thin grease, can even use mineral oil

[Weimaraner1]

Wide Lightning is American Classic. Contact Cape Cycles in CT the official agent. AMC wheels are very reliable and I agree with the other posts.

https://amclassic.com/index.php/wheels/29-wide-lighning-pair.html

[Eugene Brown]

Free spooling is maybe not the right term, pawls not engaging would better define/explain it, so thanks for that 

 

Reading Iwan's mail has got my blood a lot closer to the boiling mark, as I'm pretty sure I'm getting f@#$%d around now by the people I bought the wheels from. 

 

Do Cape Cycle Systems have a service/repair "authorised" centre in JHB?

[Spoke101]

drop this guy a line he is in charge of the workshop at Cape Cycles.

https://www.bikehub.co.za/forum/user/72383-enzo-grande-84/

[FCH]

I am sure they would be happy to tell you in person

https://www.capecycles.co.za/contact-us

[Eugene Brown]

drop this guy a line he is in charge of the workshop at Cape Cycles.

https://www.bikehub.co.za/forum/user/72383-enzo-grande-84/

Thanks a lot!

[Eugene Brown]

I am sure they would be happy to tell you in person

https://www.capecycles.co.za/contact-us

I will send them the chain of emails so far, so thank you very much for the contact details.

 

And just when you think you have found the holy grail of SA's retailers in terms of range, value, customer care, attention to detail, interest in a business relationship, etc. etc. you get bliksemed back down to earth, good old SA-style. Really disheartening

[BarHugger]

Free spooling is maybe not the right term, pawls not engaging would better define/explain it, so thanks for that 

 

Reading Iwan's mail has got my blood a lot closer to the boiling mark, as I'm pretty sure I'm getting f@#$%d around now by the people I bought the wheels from. 

 

Do Cape Cycle Systems have a service/repair "authorised" centre in JHB?

Take it to Summit.......

[Eldron]

Can I use my favourite line? Sounds like somebody needs to find a new bike shop.

 

Your current lot sound like prime bullexcrement spinners.

[Eugene Brown]

Can I use my favourite line? Sounds like somebody needs to find a new bike shop.

 

Your current lot sound like prime bullexcrement spinners.

I'm going through the motions, hoping they're having/had a bad day, and will come to their senses in the morning and fix the issue. Benefit of the doubt, then a roasting.

[Eugene Brown]

Take it to Summit.......

As in Summit Cycles?