Bike Shop Damaged My Frame Issue - Help!

[MudLark]

In a car repai they generally replace panels and parts whereby a carbon bike repair is just that, a repair...If they suggested they should glue my car back together I would decline in favour of a new bodyshell/car...

Meh. Have you seen how things are cut and welded, chassis' straightened and body filler used?

[Mongoose!]

Still no piktures...

 

waiting for the epoxy to dry first .

[Hairy]

In a car repai they generally replace panels and parts whereby a carbon bike repair is just that, a repair...If they suggested they should glue my car back together I would decline in favour of a new bodyshell/car...

 

aircraft frames are often glued together and Pole bikes (some of their frames) and Atherton bikes glue their frames together.....why the aversion to glue

[Mongoose!]

aircraft frames are often glued together and Pole bikes (some of their frames) and Atherton bikes glue their frames together.....why the aversion to glue

 

because a bb is something that needs to be replaced once in a while.

[Hairy]

because a bb is something that needs to be replaced once in a while.

you may want to read all my posts in context.

[Hairy]

Just checking, has the OP stated yet if the frame was new or not when he bought it.

 

I ask as this may have relevance on the history of the frame and it's service history / physical condition before the last crank installation?

 

Also not sure if my question was answered where I asked how long the last bb was installed and ridden for (Time / distance).

[Morne Veer]

To sell his current frame (taking away any BB damage that has been described here) not even R15k.

In fact that is an over estimate on the current condition. I have same frame and battle to sell cause the 2019 model is much better Geo, new brain and stiffer carbon that people don't want this older version.

 

2019 model = over R30k (somewhere between R30 - R40k)

 

A R6k investment doesn't seem that bad... hell there is nothing wrong with my frame even and I'd do it!

 

 

PS. Anyone that wants to buy my frame PM me 

 

Does it come with a dropper ? 

[WaldoZ]

Does it come with a dropper ? 

 

LOL

 

We can negotiate 

[Pure Savage]

Just checking, has the OP stated yet if the frame was new or not when he bought it.

 

I ask as this may have relevance on the history of the frame and it's service history / physical condition before the last crank installation?

 

Also not sure if my question was answered where I asked how long the last bb was installed and ridden for (Time / distance).

From the post earlier today its probably second hand built up. I am not sure what BB was in it before that did not require epoxy and only 4 years later when it needed a service should the epoxy be required?

[Pure Savage]

https://www.bikehub.co.za/features/_/gear/gear-news/new-specialized-epic-hardtail-launched-r7926?source=topic

 

This press release is amazing, talking about the new Spez and special mention to the BB and that it is threaded! No Epoxy required!

[DjCyclist]

Sorry to derail your thread guys.....but I need to bring it back to the original situation: Cycles Direct irreparably damaged my bike and now refuse to replace the frame, although they initially offered this. Specialized SA have indicated that they are mediating, however, up to now I have had no feedback. Well, it is Monday...... ​

 

Anyway, for completeness, herewith a post deleted by admin on 2 August around 2pm:

 

Well guys, I have previously not moved on to the actual naming and shaming, as this is/was still an ongoing process where I was hoping for a satisfactory resolution to this matter. I was giving the shop the opportunity and benefit of the doubt to “come right”.

Having then taken some of your responses into consideration, I advised shop that I will forgo the lengthy discussions and fighting and asked them to ship the new 2019 replacement frame to me, as per their previous offer.

However, I just received word from the owner Gina Wills of Cycles Direct in Sunningdale (Blouberg) and they have now managed to push me over the edge.

Their message essentially was that they sought "professional advice on this matter, and therefore their "only offer is the have your 4 year old frame repaired by Bogus Designs with a 6 month written warranty. As stated, Bogus Designs do this type of repair on a regular basis and guarantee workmanship for 6 months."

So, the cat is out the bag. I now have no quandary at all in exposing this shop and their unprofessional behaviour, choosing to treat a long-term customer with absolute disdain and trying to cover up their negligence, ineptitude and incompetence with half-truths, lies and now with unethical practice.

 

The brand concerned is, as most of you already guessed, Specialized. I have in the interim also written to Specialized USA Head Office and will see what their response is. I won’t be holding my breath though. Specialized SA (Stellenbosch), is not willing to do any more for me: I again spoke to a leading customer care person, who was quite understanding and supportive (as posted earlier) but also only diplomatic and non-committal, citing that their hands are tied. It boggles my mind that a brand is basically held “ransom” by a store that represents their brand.

I will not place the string of emails and pictures here, but they are of course all available.

Luckily, I have a good lawyer friend who is only to happy to take this on and make their life a misery. I will of course post this sorry saga to any and all social media avenues as possible to warn fellow bikers to avoid this place and rather take your business elsewhere.

Bike: Epic Comp Carbon 2015 Model – I got it new in March 2016.

 

Addition:

I have advised Cycles Direct of the following too (as they clearly are not experts in this): As specifically stated and explained before, a repair in that highly sensitive area (BB shell) is absolutely not an option and therefore an unacceptable solution.

I have been advised by experts in the field, that this is not an advisable or workable solution.

A lawyers letter is being drawn up as we speak. And various other channels are also being "used" - I'm taking one for the team guys, and going the distance.

So, that is current status quo. Thought you guys would want to know.

Admin: hope the above is in order. Or still offensive to the rules. Please advise.

 

Now back to those epoxied cups....

Please read what the OP has stated its a 2015 frame bought new in 2016

[DieselnDust]

No man don't let the facts derail an otherwise great conspiracy theory whispered by a birdie to another

[LongDonkey]

https://www.bikehub.co.za/features/_/gear/gear-news/new-specialized-epic-hardtail-launched-r7926?source=topic

 

This press release is amazing, talking about the new Spez and special mention to the BB and that it is threaded! No Epoxy required!

To be clear, they just said it is threaded and totally badass. They did not say that epoxy was not needed......

[Hairy]

Please read what the OP has stated its a 2015 frame bought new in 2016

The OP also said that the frame is irreparably damaged .... but it can be repaired, so not irreparable.

 

Edited August 7, 2019 by Hairy

[Pure Savage]

Please read what the OP has stated its a 2015 frame bought new in 2016

Has not stated bought new from a shop. Could have been new to him in 2016. 

[Pure Savage]

To be clear, they just said it is threaded and totally badass. They did not say that epoxy was not needed......