Stolen: Bianchi Oltre Oltre XR2 2017 (Gauteng)

[Thozi]

Stolen: Bianchi Oltre Oltre XR2 2017

When: 29/01/2022

Where: , Driefontein 85-Ir, Boksburg, Gauteng

Oltre XR2 Compagnolo Chorus 12 speed group set, Bora One wheel set, ITM X-one handle bar and stem Selle italia Flite Boost saddle

Get further details about the incident in the Stolen Bikes section.

[OVERDRIVE]

Horrible story-Stolen from Cycle Lab? How?

[AllenH]

Unreal, hope they own up and make it right with you.

[justinafrika]

Uxolo bruh.  

Edited January 30, 2022 by justinafrika

[Andreas_187]

The last time this happened everybody blamed the bike owner for signing the indemnity and not insuring his bike. 

[Thozi]

3 hours ago, OVERDRIVE said:

Horrible story-Stolen from Cycle Lab? How?

Thief’s broke in early Sunday morning, held up security at gun point and loaded bikes onto a bakkie, apparently only stole Biachi’s

[Thozi]

3 hours ago, OVERDRIVE said:

Horrible story-Stolen from Cycle Lab? How?

 

1 hour ago, justinafrika said:

Uxolo bruh.  

Thanks bro🙏🏿

[Thozi]

3 hours ago, AllenH said:

Unreal, hope they own up and make it right with you.

Thanks Allen, so far I’m happy with the way Cycle Lab Boksburg have handled the matter, crime happens anywhere in this country, thank God it was not at gun point on the streets

[OVERDRIVE]

1 hour ago, Andreas_187 said:

The last time this happened everybody blamed the bike owner for signing the indemnity and not insuring his bike. 

I cant find the thread but remember this story...

[Longbarn Killer]

21 minutes ago, Thozi said:

Thanks Allen, so far I’m happy with the way Cycle Lab Boksburg have handled the matter, crime happens anywhere in this country, thank God it was not at gun point on the streets

I've always wondered what a bike shop would do in this case. Just out of interest, are they claiming on their insurance? I am sure they should have some sort of public liability. 

[Thozi]

Unfortunately I can’t disclose our discussions thus far.  Safe to say so far they have handled the matter to my satisfaction and I’m hopeful all parties will be happy at the end.

[OVERDRIVE]

4 hours ago, Thozi said:

Unfortunately I can’t disclose our discussions thus far.  Safe to say so far they have handled the matter to my satisfaction and I’m hopeful all parties will be happy at the end.

Wish you well. Let us know how it ends, hope you're back on two wheels soon. 

[Thozi]

Hi all,

Cyle Lab Boksburg have exceeded my expectations, below is the message I sent to Cobus the General Manager at the store👏🏿👏🏿👏🏿👏🏿

Hi Cobus, from the bottom of my heart, I would like to thank you and your team for the professional manner in which you handled this matter.  Being in the retail space myself I’m very big on customer service especially after sale service.  I have no words to express how humbled I am with the outstanding service I’ve received from you and your entire team.  From Sunday when I learned of the incident to taking delivery of the replacement bike the experience has most certainly cusioned the sadness of loosing my bike.

Thank you once again, please do share the message with your team and thank them for me.  You have a customer for life!

Kind regards,  
Thozi Vanda

[Ispeed_V]

Fantastic news and kudo's to you for the appreciation of good customer service.

[Charles71]

As much as it's upsetting to hear about the theft, how Cyclelab responded to this matter is a nice touch and a lesson to many. Absolutely fantastic.