Scott Spark 970 - Twinlock Query

[Ryan Bevan]

I recently had my front shock serviced and now the twinlock lockout isn't working 100% . The repair shop said that the twinlock system doesn't really work on the cheaper shocks its only fully open or fully locked. Is this really the case ? 

I have a 2021 Scott Spark 970 with RockShox Judy Silver TK Solo Air. 

Edited May 24, 2022 by Ryan Bevan
spelling mistake

[thebob]

Load of rubbish! All Twinlock Sparks should have three modes. Open, traction and full lock. If it was working before service, it should be working after service. What exactly are you experiencing issues with?

[stevieg8]

Hi. I had this with my Scott Spark 920 with a Fox 34 Performance after a service. It had the 3 setting selection, open, trail and closed. On closed my fork never locked out any more. I battled for along time and then was told the fork doesnt completely lock out but I wasnt convinced. Sadly I never came up with a solution, I did read about clocking the fork but the process is different compared to the rockshox

Edited May 24, 2022 by stevieg8

[BrettS]

as @thebob said, that is total rubbish.
They seem to not know what they are doing, they must have put the shock back incorrectly.

[stevieg8]

@Ryan Bevanthis was the fox fork process I was talking about https://www.ridefox.com/fox17/help.php?m=bike&id=779

[Ryan Bevan]

18 minutes ago, thebob said:

Load of rubbish! All Twinlock Sparks should have three modes. Open, traction and full lock. If it was working before service, it should be working after service. What exactly are you experiencing issues with?

 

Edited May 24, 2022 by Ryan Bevan

[Ryan Bevan]

The shock was staying locked out then only fully open or fully locked. Its back with them now so it needs to be fixed. 

[kerradoh]

Agreed, rubbish! although i have fox suspension, it must work - Ive never had issues with this over the past 3+ years

 

[stevieg8]

16 minutes ago, Ryan Bevan said:

The shock was staying locked out then only fully open or fully locked. Its back with them now so it needs to be fixed. 

This does sound like the spring isnt being clocked correctly. Who is the service provider ?

[TheoG]

58 minutes ago, Ryan Bevan said:

The shock was staying locked out then only fully open or fully locked. Its back with them now so it needs to be fixed. 

Sounds like you shouldn't trust these guys, go get your bike and take it to someone that actually know what they doing.

Up here, thats Cogent, dont know down there ...

[Ryan Bevan]

Thanks for all the replies. I have given them the feedback and will give them a chance to fix the issue. Will provide an update once I get my bike back. 

[VincentHolloway]

Get the RockShox Agent for RSA to do the servicing, they know what they are doing.

[thebob]

1 hour ago, Ryan Bevan said:

Thanks for all the replies. I have given them the feedback and will give them a chance to fix the issue. Will provide an update once I get my bike back. 

Let us know how it goes. This makes my blood boil. A service provider messes up and then tries to cover for it by shrugging their shoulders and saying it is normal.

[dasilvarsa]

On 5/24/2022 at 9:55 AM, Ryan Bevan said:

I recently had my front shock serviced and now the twinlock lockout isn't working 100% . The repair shop said that the twinlock system doesn't really work on the cheaper shocks its only fully open or fully locked. Is this really the case ? 

I have a 2021 Scott Spark 970 with RockShox Judy Silver TK Solo Air. 

Rear Shock	X-Fusion NUDE RLX, 3-mode adjust via Scott TwinLoc TSP (Lockout, Traction Control, Descend), rebound adjust, trunnion mount, 165mm x 45mm
Fork	RockShox Judy Silver TK, Solo Air spring, 2-mode adjust via Scott TwinLoc TSP (Lockout, Open), rebound adjust, 42mm offset https://www.vitalmtb.com/product/guide/Bikes,3/Scott/Spark-970,31438

Edited May 25, 2022 by dasilvarsa

[Ryan Bevan]

Collected the bike now and i only have full open or full closed with no answer as to why the traction control isn't working. I'm told i shouldn't be using it anyway. 

Now i need to find a new bike shop  

[TheoG]

18 minutes ago, Ryan Bevan said:

Collected the bike now and i only have full open or full closed with no answer as to why the traction control isn't working. I'm told i shouldn't be using it anyway. 

Now i need to find a new bike shop  

Dont find a bike shop, find someone that specialize in suspension !