Seller refusing to use Bikehub Pay...

[Loose cog]

I too have refused to use bike hub pay. After rushing to post off an item I couldn't be bothered to wait for a seller to OK the transaction and then have to wait a few days for the money to be transferred into my account. I offer a 100% refund on all items I sell excluding the cost of postage. I have never had a problem and only lost one or two sales over the years.

Edited August 23, 2025 by Loose cog

[cadenceblur]

1 hour ago, Matt said:

You and all other sellers are entitled to make that choice. But I am genuinely curious how you worry you'd lose out?

We had a sale north of R100k this week. A buyer with less than 24 hours on Bike Hub. The seller a Hubber of almost 10 years with many positive ratings. I'd argue that that sale, and many others like it, would not have happened with out Bike Hub Pay bridging the trust gap.

Again, it is your choice to use Bike Hub Pay or not. We’re keen to better understand the concerns of those who prefer not to, so we can continue improving the system.

You mentioned immediate payment, will this carry an additional cost ?

[quade]

Bikehub owners need to make a living as well, it's a small price to pay for service, convenience and piece of mind

Let's keep supporting them where possible 

Running the system isn't free & Facebook is full of scammers 

[MORNE]

I don’t mind it, sure..i prefer the conventional way for efficiency - i mean, thats why you spend years building a squeaky clean rep isn't it?

I once had a request to use bikehub pay for a relatively low value item. Around the 3rd DM it became clear to me that the buyer was not 100% sure about what he was buying…and it took me another 10 + messages / interactions to explain to him what he was buying wouldn't work.

He insisted though, so i was worried that i’d send it, he’d try for himself and see i told him so, and then use the BH pay quirks as an easy way to get out of the sale. Again…all for something worth under R1k. 

But i thought i’d trust the guy and felt i did enough to be open about the fact that it would not work as he was intending…and just sent it. Everything worked out.
 

Now…Was all the comms, effort, waiting, worth it? No. But then, sometimes you have to go the extra mile for that 5 star review to keep building the trust i guess. I essentially paid for that review in time and effort😅 Over the years ive made immediate / blind sales purely based on BH trader rating. Its like presenting your passport on here to the people who know. I do the same when buying. Your 5star rating is enough for me to trust you fully. 
 

And thats why the rating system needs to be validated, protected. 

[MintSauce]

On 8/23/2025 at 11:40 AM, Matt said:

You and all other sellers are entitled to make that choice. But I am genuinely curious how you worry you'd lose out?

We had a sale north of R100k this week. A buyer with less than 24 hours on Bike Hub. The seller a Hubber of almost 10 years with many positive ratings. I'd argue that that sale, and many others like it, would not have happened with out Bike Hub Pay bridging the trust gap.

Again, it is your choice to use Bike Hub Pay or not. We’re keen to better understand the concerns of those who prefer not to, so we can continue improving the system.

 

I found this thread while looking for feedback on Bikehub Pay usage and experience. I've used it a few times and am very happy with the experience. It even saved me a few thousand rands once, when a seller intentionally (to my mind) hid obvious wear in the way he took pictures of the item being sold.

I'm currently rather disappointed at not being able to conclude a deal with a seller who refuses to use it. The seller has many positive reviews and has been on the hub for many years. However, even though I used my positive reviews to once convince a seller with none to send me an expensive suspension fork and let me pay on receipt, that was before Bikehub Pay was available. Now I see no point in leaving things up to chance, no matter how slim that chance, good reviews and years on the hub notwithstanding.

The seller claims to have waited several weeks for payouts in the past. So, @Matt, is this a reality for some users? And if so, why is this sometimes the case?

Has anyone else experienced issues with payouts or any other reason why you'd refuse to use it?

[ChrisF]

19 minutes ago, MintSauce said:

 

I found this thread while looking for feedback on Bikehub Pay usage and experience. I've used it a few times and am very happy with the experience. It even saved me a few thousand rands once, when a seller intentionally (to my mind) hid obvious wear in the way he took pictures of the item being sold.

I'm currently rather disappointed at not being able to conclude a deal with a seller who refuses to use it. The seller has many positive reviews and has been on the hub for many years. However, even though I used my positive reviews to once convince a seller with none to send me an expensive suspension fork and let me pay on receipt, that was before Bikehub Pay was available. Now I see no point in leaving things up to chance, no matter how slim that chance, good reviews and years on the hub notwithstanding.

The seller claims to have waited several weeks for payouts in the past. So, @Matt, is this a reality for some users? And if so, why is this sometimes the case?

Has anyone else experienced issues with payouts or any other reason why you'd refuse to use it?

 

A quick DM session with @Matt about that seller will quickly point out why payment was delayed ....

[Matt]

27 minutes ago, MintSauce said:

 

I found this thread while looking for feedback on Bikehub Pay usage and experience. I've used it a few times and am very happy with the experience. It even saved me a few thousand rands once, when a seller intentionally (to my mind) hid obvious wear in the way he took pictures of the item being sold.

I'm currently rather disappointed at not being able to conclude a deal with a seller who refuses to use it. The seller has many positive reviews and has been on the hub for many years. However, even though I used my positive reviews to once convince a seller with none to send me an expensive suspension fork and let me pay on receipt, that was before Bikehub Pay was available. Now I see no point in leaving things up to chance, no matter how slim that chance, good reviews and years on the hub notwithstanding.

The seller claims to have waited several weeks for payouts in the past. So, @Matt, is this a reality for some users? And if so, why is this sometimes the case?

Has anyone else experienced issues with payouts or any other reason why you'd refuse to use it?

There have been a handful of deals where things have dragged on, but this is very rare. The vast majority have money in their account within a week from accepting. 

Some data from 3,206 completed deals in the last 12 months:

Overall deal completion distribution
(from offer accepted to payout):                                                                                                   

• 30% complete within 3 days
• 59% within 5 days
• 81% within a week                                    
• 97.6% within 2 weeks
• Only 8 deals (0.2%) took longer than 30 days

If this seller or any others have feedback or concerns we'd love to hear them. In 2025 we put a lot of effort into streamlining both the incoming and outgoing payments to help reduce deal time. And ultimately ensure that we get sellers paid as quick as possible.

Most sellers should have money in their account within seconds of the buyer completing the deal.

[thebob]

Can confirm. Used to be a day or two to get the money after the deal was verified. Now it is a matter of an hour at most in my experience

[MintSauce]

2 hours ago, Matt said:

There have been a handful of deals where things have dragged on, but this is very rare. The vast majority have money in their account within a week from accepting. 

Some data from 3,206 completed deals in the last 12 months:

Overall deal completion distribution
(from offer accepted to payout):                                                                                                   

• 30% complete within 3 days
• 59% within 5 days
• 81% within a week                                    
• 97.6% within 2 weeks
• Only 8 deals (0.2%) took longer than 30 days

If this seller or any others have feedback or concerns we'd love to hear them. In 2025 we put a lot of effort into streamlining both the incoming and outgoing payments to help reduce deal time. And ultimately ensure that we get sellers paid as quick as possible.

Most sellers should have money in their account within seconds of the buyer completing the deal.

Thank you for clarifying, appreciate the info and data provided. And I assume in the cases where it took longer, there was a justifiable reason for it.