Velo Sports Posted March 23, 2011 Author Posted March 23, 2011 @mellor - Swift Carbon frames all have a coded serial number, so you can always verify our frames with us. Our limited lifetime warranty should put your fears to bed: All SwiftCarbon Frames and Forks on SwiftCarbon models R 838 Modulus, R 830 SL Response, R 833 STRIKE, R 825 ATTACK, R 836 Dark Matter and R 837 GRITT, are warranted to be free from manufacturing defects in material and/or workmanship for the lifetime of the original owner. http://www.swiftcarbon.co.za/about/warranty/
Eldron Posted March 23, 2011 Posted March 23, 2011 @mellor - Swift Carbon frames all have a coded serial number, so you can always verify our frames with us. Our limited lifetime warranty should put your fears to bed: All SwiftCarbon Frames and Forks on SwiftCarbon models R 838 Modulus, R 830 SL Response, R 833 STRIKE, R 825 ATTACK, R 836 Dark Matter and R 837 GRITT, are warranted to be free from manufacturing defects in material and/or workmanship for the lifetime of the original owner. http://www.swiftcarbon.co.za/about/warranty/ Someone hand me some humble pie too please... Great response Velo Sports - it's transparency like this that does wonders for your brand integrity! All the best for your business!
Jaco-fiets Posted March 23, 2011 Posted March 23, 2011 You know what they say about assumption... I would rather assume they still crack than finding out the hard way
Bike Mob Posted March 23, 2011 Posted March 23, 2011 How many cracks do you know of? Of those how many seatpost cracks caused any injury, and serious injury? Unless you know the number of units sold and the number of warranted frames you cannot just assume they all crack. Plus if there was a defect it was warranted and I'm sure the QC at the factory would have started remedying the situation after the first few failures.
Overlord Posted March 24, 2011 Posted March 24, 2011 Those are small bikes. Even the XL frame is to small for me. All these 'new' brands that pop up all over the hub have one fundemental flaw and that is the sizes of these frames. For the taller rider the best option would be to buy a frame from a well established brand to ensure you a correct frame size.
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