mitsu Posted March 30, 2011 Posted March 30, 2011 Well done Evans Cycles! Hope this issue gets sorted out to everybody's satisfaction.
Weight Weenie Posted March 30, 2011 Posted March 30, 2011 ORM at work right there ! Well done Evans Cycles
sputnik-f1 Posted March 30, 2011 Posted March 30, 2011 (edited) Edman , let me know if this still doesn't get sorted in the next few days. It does look like you got their attention now though. I live about a 25 min drive from their HQ at Crawley where they do their online sales from as well. Happy to go over there and talk to their customer services in person. Hanno Edited March 30, 2011 by sputnik-f1
Grantc Posted March 30, 2011 Posted March 30, 2011 Have had no problems with any of my orders with them. Edman - looks like you have their attention now. Hope it gets sorted
Pusher Posted March 30, 2011 Posted March 30, 2011 Dear Edman, I am very sorry to hear that your order has not been fulfilled properly. While we encountered problems with our email systems earlier this month, not responding to your emails repeatedly is not acceptable and I would like to apologize for that. If you send me and email at community.manager@evanscycles.com with your contact details and the order number, I will investigate it immediately and will try to sort it out as soon as possible, so you can finally get the right crank and the refund. Thanks,Balint / Evans CyclesWow! I wonder how they picked this up on the Hub?I wonder if somebody sent them "you better look at this" email?
Pusher Posted March 30, 2011 Posted March 30, 2011 Dear Edman, I am very sorry to hear that your order has not been fulfilled properly. While we encountered problems with our email systems earlier this month, not responding to your emails repeatedly is not acceptable and I would like to apologize for that. If you send me and email at community.manager@evanscycles.com with your contact details and the order number, I will investigate it immediately and will try to sort it out as soon as possible, so you can finally get the right crank and the refund. Thanks,Balint / Evans CyclesWow! I wonder how they picked this up on the Hub?I wonder if somebody sent them "you better look at this" email?
Weight Weenie Posted March 30, 2011 Posted March 30, 2011 Pusher you get Online Reputation Management software, alerts you when keywords like your name pop up in Twitter, forums etc.
captain morgan Posted March 31, 2011 Posted March 31, 2011 Edman , let me know if this still doesn't get sorted in the next few days. It does look like you got their attention now though. I live about a 25 min drive from their HQ at Crawley where they do their online sales from as well. Happy to go over there and talk to their customer services in person. Hanno hi hanno- maybe i can get you to sort out the chic from litespeed giving me the run around on my cracked sewanee frame .... uk litespeed.. da captain.
kosmonooit Posted March 31, 2011 Posted March 31, 2011 I've had good service from them on the few orders I placed on line, and for many years visiting their shops in London, the first 'real' bike shop I ever found.
pauloc Posted March 31, 2011 Posted March 31, 2011 Impressive stuff from Evans! What's the outcome though - all sorted?
Minion Posted March 31, 2011 Author Posted March 31, 2011 I am dealing with this off-forum. I will report on the outcome when I have one.
Gataga Posted August 25, 2011 Posted August 25, 2011 Wonder if I could get help. I ordered a saddle on the 12 August. Since the date the order was dispatched,the 13th, i dont have a track number,nore a call to say its arrived. Its almost two weeks. Is this the normal time for order to get to us from overseas? How much longer should I WAIT?
chris_w_65 Posted August 25, 2011 Posted August 25, 2011 CRC is just the same, they have never answered any of my emails If you phone them you get pretty good service though
chris_w_65 Posted August 25, 2011 Posted August 25, 2011 CRC is just the same, they have never answered any of my emails If you phone them you get pretty good service though That is wierd, 8 minutes after I complained about CRC on here I received a 10% off voucher
Danger Dassie Posted August 25, 2011 Posted August 25, 2011 I am dealing with this off-forum. I will report on the outcome when I have one. If you don't come right there is the British Chamber of Commerce based in Dunkeld as well.
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