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problems after bike service


Dodz
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I dont know if this is in the right section but I want to know what I should do?

 

Firstly im new here and new to cycling, got myself a scott roadbike and all the necessary equipment. I took it into a shop on Monday for a service and to get it setup properly for myself. Initially i was very impressed with everything and felt confident for my ride this morning only to find that my sigma speedo was no longer working (it was working on Monday morning as I went for a ride and it recorded everything)!!

 

After inspecting all wires and what not after the ride I discovered that the wire has now been clamped under the handlebar clamp :( I havent adjusted my handlebars so it could only have happened during the service/setup of the bicycle.

 

Do I have a leg to stand on if i take the bike back to speak to the guy? It wasnt a cheap speedometer and dont feel as tho I should buy a new unit when I didnt damage/break it!

 

What should I do people?

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I would take it back to the shop and show them the problem. If their mechanic clamped and damaged the cable then they're liable to repair it for you.

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Just take it back to them,and don't remove the wire and show it to them as it is.Sure they will replace it for you

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Just take it back to them,and don't remove the wire and show it to them as it is.Sure they will replace it for you

 

Yup, probably an honest mistake - we all make them from time to time...

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Thanx guys

 

Im going to take it back later this afternoon and see as to what he has to say. I know it was probably an honest mistake but it is soo dissapointing when something isn't working after you know it was in 100% working order.

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Hey Dooz,

 

You should open a charge of involuntary manslaughter at your nearest police station. This is totally unacceptable. They could have clamped your brake cable causing you to be blown across the stop street by strong wind or worse....

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Hey Dooz,

 

You should open a charge of involuntary manslaughter at your nearest police station. This is totally unacceptable. They could have clamped your brake cable causing you to be blown across the stop street by strong wind or worse....

 

 

taking it a bit far!!

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Thanx guys

 

Im going to take it back later this afternoon and see as to what he has to say. I know it was probably an honest mistake but it is soo dissapointing when something isn't working after you know it was in 100% working order.

Welcome to cycling Dodz. Do yourself a big favour and get a service book like that from Park tools. Start buying your own tools and learn to work on your bike yourself. Bikes are not rocket science to work on. You'll save yourself a lot of money and pain, as I'm yet to find a bike shop that will take the care and attention that my bike needs. I wouldn't dream of letting a bike shop touch anything on my ride especially brakes or suspension. I know it's unrelated to you, but there are specialists out there to handle complex sus services (Yellow saddle etc).

 

Sorry for your pain, but I predict the LBS who butchered your cable will in fact pass the buck or deny it. Let's see, but 5 bucks says you'll be made to shell out.

 

Add: also, if they do promise you anything, be sure to get it in writing. LBS are notorious for saying stuff and not following through.

Edited by FSA
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Welcome to cycling Dodz. Do yourself a big favour and get a service book like that from Park tools. Start buying your own tools and learn to work on your bike yourself. Bikes are not rocket science to work on. You'll save yourself a lot of money and pain, as I'm yet to find a bike shop that will take the care and attention that my bike needs. I wouldn't dream of letting a bike shop touch anything on my ride especially brakes or suspension. I know it's unrelated to you, but there are specialists out there to handle complex sus services (Yellow saddle etc).

 

Sorry for your pain, but I predict the LBS who butchered your cable will in fact pass the buck or deny it. Let's see, but 5 bucks says you'll be made to shell out.

 

 

I hear what you saying and think that is exactly what im going to be doing!! Lets see as to what he ahs to say later but im going to stand my ground and hopefully there will be a good outcome.

 

Legs are hurting so I might look like a douchebag walking into the shop:)

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I dont know if this is in the right section but I want to know what I should do?

 

Firstly im new here and new to cycling, got myself a scott roadbike and all the necessary equipment. I took it into a shop on Monday for a service and to get it setup properly for myself. Initially i was very impressed with everything and felt confident for my ride this morning only to find that my sigma speedo was no longer working (it was working on Monday morning as I went for a ride and it recorded everything)!!

 

After inspecting all wires and what not after the ride I discovered that the wire has now been clamped under the handlebar clamp :( I havent adjusted my handlebars so it could only have happened during the service/setup of the bicycle.

 

Do I have a leg to stand on if i take the bike back to speak to the guy? It wasnt a cheap speedometer and dont feel as tho I should buy a new unit when I didnt damage/break it!

 

What should I do people?

 

Welcome to the wonderful world of cycling , you going to love it and hate it. make no mistake you will find good and bad shops , but if I was you go back and build up a relationship with the shop if they have any integrity then all will go well. also spend some time learning about bikes and start doing some easy things yourself.

 

And welcome to the hub , you gonna love and hate it too.

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some bike shops are better than others but to be honest, buying from very cheap to very expensive bikes from various shops , i can not recall buying one single bike and took it home without some snag or the other that i either had to go back for or try and sort out myself. In the bigger scheme of things if the cable being trapped is the only issue you have things are not going too bad. When youre new to the game its very frustrating but as you become self sufficient at least to spot and sort the basics it becomes less of an issue. happy riding

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Got my bike back last time with a story that the technician had crashed it while testing it in the parking area.

 

Luckily, there wasnt bad damage - at least visually anyway - but i have done a few hundred km's since, so it cant be too bad.

Edited by brotherdarryl
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Hick-ups happen,you will soon find out as to how good your LBS aftersale service is...take your proof of purchase with...just incase ;)

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So everything turned out good!! I told him the speedo wasnt working he had a look and said "i know the problem and i thinks its my fault" he removed the wire from the clamp and sed if it gives me anymore problems he will replace the unit!! I was very surprised and then spent a couple hundred rand in the shop :)

 

So I guess Im sticking with that shop :)

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