Anton Snyman Posted March 12, 2012 Posted March 12, 2012 How on earth is it possible for RaceTec to add almost 40 minutes to one's time? Start group correct, sms received after crossing line, but those don't correspond with time on website! Has anyone else experienced a similar problem? It is rather embarrassing because you feel like a liar!
Anton Snyman Posted March 12, 2012 Author Posted March 12, 2012 It's the Argus Cycle Race I am talking about!
GLuvsMtb Posted March 12, 2012 Posted March 12, 2012 Every time you shout KEEP LEFT or HOLD YOUR LINE the timing system adds a minute to your time. All jokes aside: Hope you get this resolved. Just a word of advice. Be civil when you log your query and offer to supply your cycling computer data (if downloadable) as backup. No one wants to deal with someone throwing his toys. Tiny K and Velouria 2
splat Posted March 12, 2012 Posted March 12, 2012 There are often mistakes in the results on the first run and upload and they are usually quite quick to fix them.I think its pretty impressive that they have the results up so soon.Have you sent them an email? Because they don't search the hub for any gripes...
LOOK695 Posted March 12, 2012 Posted March 12, 2012 (edited) I had a problem with my results once. I send them an email with my correct times and they corrected it, no questions asked You might have to be patient though with such a big race Edited March 12, 2012 by LOOK695
jmaccelari Posted March 12, 2012 Posted March 12, 2012 Send tghem your query. Be polite. Be patient. They will sort it out. RaceTec are very good with this sort of thing.
DJR Posted March 12, 2012 Posted March 12, 2012 Every time you shout KEEP LEFT or HOLD YOUR LINE the timing system adds a minute to your time. Every time you drop a gel satchet or a bar wrapper you get 10 minutes added. If you drop a bottle they add 15 minutes. If you attempt to stop and pick up the bottle, it cost you a half hour. Tiny K 1
CatGirl Posted March 12, 2012 Posted March 12, 2012 my tyd is reg pity vir die top of chappies hold up!
Tiny K Posted March 12, 2012 Posted March 12, 2012 sms time subtracted from start time corresponds with racetec's result but my Garmin has it 3 seconds less.... started at the gun and stopped over the first timing mat.
'Dale Posted March 12, 2012 Posted March 12, 2012 Anyone experiencing the Racetec website down (again)?
fandacious Posted March 12, 2012 Posted March 12, 2012 Anyone experiencing the Racetec website down (again)? theres 30 000 people all trying to view their times. I would imagine its a bit slow. Try again this afternoon
GLuvsMtb Posted March 12, 2012 Posted March 12, 2012 Website not down, just congested. I guess there are 30 000 guys checking their times, even though they know what time they rode.
Red Zone Posted March 12, 2012 Posted March 12, 2012 Be patient and wait for the updated results to surface, bear in mind that Racetec will be fielding loads of queries in the next few days, and may not appear to be too cooperative at first.
'Dale Posted March 12, 2012 Posted March 12, 2012 Website not down, just congested. I guess there are 30 000 guys checking their times, even though they know what time they rode. Yip!
'Dale Posted March 12, 2012 Posted March 12, 2012 its down again you cant even ping it Happens every year...
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