Lord Catapult Posted July 29, 2012 Posted July 29, 2012 Although the service at Lady Marmelade, the coffee shop at Rietvlei Farms, has always been slightly bad. They have really taken it to a new level today. While I go for a ride, my girlfriend and my son goes and plays and feed the animals at the farm, when he get tried they normally go to the coffee shop. She always complains that the service is slow and the food is, another topic. But today when I joined them they had been waiting 20 minutes with no help. I then waited another 10 minutes. She begged me not to make a scene, so we just left. Has anybody else have any bad or less bad stories about Lady Marmelade.
mrbaker Posted July 29, 2012 Posted July 29, 2012 Dude- I take new riders to rietvlei all the time and whenever they suggest coffee I always tell them how rubbish the service is.I will not support them as they are useless-not idea of customer service!The owner/managers don't seem to care much though... RossW 1
Stretched@Birth Posted July 29, 2012 Posted July 29, 2012 That place has really good potential, pity the owners/management/staff are clueless, they should go and take some lessons from the folks at Two Trees at Thaba Trails.
Ibicam Posted July 29, 2012 Posted July 29, 2012 Yup, same experience.Real pity because it is great cycling there.
DR ◣◢ Posted July 29, 2012 Posted July 29, 2012 Big thanks for the heads up. Was going to do an early ride followed by brunch next weekend.
Wendell Posted July 30, 2012 Posted July 30, 2012 morning everyone... I am so dissapointed to read your comments. I unfortunately can't do anything about it. I have spoken to the owner but I see that it has not helped.Please don't judge us as part of it, different owners.
travisza Posted July 30, 2012 Posted July 30, 2012 Yip its unforunate....great place to ride....terrible place to have coffee
TheV Posted July 30, 2012 Posted July 30, 2012 Morning Wendell - thanks for letting us know, such an easy thing to fix, because the food/coffee is not that bad, it's just the service that sucks. And it makes you think if the customer service is that bad, then how clean is the kitchen/etc actually...? I don't particularly enjoy any "foreign" surprises in my food...
ChUkKy Posted July 30, 2012 Posted July 30, 2012 (edited) Just go help yourself to whatever you like that you can see, if someone complains just tell them you were under the impression its self service. Best thing Ive seen my old man do is know more or less what the total bill will get to, put the relative tip amount on the table in small denominations such as R10 notes if you're paying cash, and when the waiter returns tell him / her that thats their tip, when the service is lacking or a beer is empty amounts will be deducted from that tip.Needless to say not one drink was empty and that waiter was there all the time checking all was ok, this method works all the time. EDIT: This was done at another restaurant not the above mentioned coffee shop Edited July 30, 2012 by SeanN
Iron Posted July 30, 2012 Posted July 30, 2012 morning everyone... I am so dissapointed to read your comments. I unfortunately can't do anything about it. I have spoken to the owner but I see that it has not helped.Please don't judge us as part of it, different owners. Wendell , we know its not part of you , can i suggest you take it over from them it will become the best breakfast place in the south overnight! ChUkKy 1
Richard29 Posted July 30, 2012 Posted July 30, 2012 ayyyyyy there was some serious eye candy there yesterday, i also stood in the garden centre for ten minutes with my mates after a ride, no 1 even came to ask us if they can help niks nada, we eventually left, and i thought to myself theres so much potential if they can just add service an quality into the mix...... it was packed yesterday 10 am
mrbaker Posted July 30, 2012 Posted July 30, 2012 @ WendellI'm sure most people know that you are not involved with the shop...As we discussed - it's a pity you can't have a few tables outside on the grass by your enterance..Selling muffins & coffee... Maybe show the owner these comments posted above and give her a wakeup call...
The Ghost Posted July 30, 2012 Posted July 30, 2012 This is good to know, I was gonna take the wife and kids there while I ride some time. Not any more!
Iron Posted July 30, 2012 Posted July 30, 2012 (edited) This is good to know, I was gonna take the wife and kids there while I ride some time. Not any more! Dont , you will have one grumpy misses when you get back, take a picnic blanky and some chow and let them wait on the grass close to the trail start for you rather . Edited July 30, 2012 by Iron
Delgado Posted July 30, 2012 Posted July 30, 2012 Agreed on how crap they are!! Yet they have a captive market and a potential goldmine!! Typical.................
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