RickyTomCCMA Posted October 24, 2012 Posted October 24, 2012 The bike was bought in 2010, it is ridden a lot, by this particular customer. It has never had a major service since purchase, against the advise of our mechanics, past and present. This is all I have to say about this matter. The customer has been informed every time he brought the bike in for simple little fix's, since 2010 I might add, that sooner or later this type of excessive neglect in terms of major servcing and replacement of working parts. I challenge anyone to ride every weekend for 3 years and refuse to replace major parts, and when they completely pack up to then complain. It would seem after discussion with other stores, every single one of them seem to have "that customer"
divernick Posted October 24, 2012 Posted October 24, 2012 How come I rode my R2500 MTB hard for 5 years before needing to replace the headset? If Spez components are so fragile that they need replacing so often, then watch out!
DieAandwoord Posted October 24, 2012 Posted October 24, 2012 I dont know who Clinton is...BUT HE ROCKS!! Tell him! hahahaha
DR ◣◢ Posted October 24, 2012 Posted October 24, 2012 Id hate to own a Spez if they are indeed made of glass. I ride a 2004 Fuji with a Ritchey headset. Never been serviced. Never replaced bearings. Never opened it up to clean even in 8 years. Checked it a couple of weeks back when I had the fork's travel adjusted. Bearings smooth as butter. Truvativ ISIS drive BB in the frame. Same thing. Suspension bushings. Rear shock. Linkages. Bearings. Rear derailleur. Hubs. Freewheel etc etc etc all still in excellent condition. Never opened. Never serviced. How come they still work? StumpJumPer 1
Stretch Posted October 24, 2012 Posted October 24, 2012 It would seem after discussion with other stores, every single one of them seem to have "that customer"it is my opinion that people in the service industry should never be making statements like this...even if its true StumpJumPer, tunariaan, grego12 and 3 others 6
Skinnyone Posted October 24, 2012 Posted October 24, 2012 Look I'm not defending Ricky but he is right - every shop has "this customer" the guy who rides his/her bike till it breaks and then complains at the cost of fixing it. And as for Specialized being more "fragile" its nonsense, its all about how you look after you stuff. I rode a 2008 S-Works Epic that was 3rd hand when I got it and I rode it for 3 years before selling it on, I washed it once a week, rode it every day to and from work for a year and only replaced the drivetrain and suspension bearings/had the shock serviced when I sold it on, but the old stuff was properly knackered! I had done Sani, 24hr etc on it...Never replaced headset or anything either so its how you care for the bike... DieAandwoord 1
rouxtjie Posted October 24, 2012 Posted October 24, 2012 Look I'm not defending Ricky but he is right - every shop has "this customer" the guy who rides his/her bike till it breaks and then complains at the cost of fixing it. And as for Specialized being more "fragile" its nonsense, its all about how you look after you stuff. I rode a 2008 S-Works Epic that was 3rd hand when I got it and I rode it for 3 years before selling it on, I washed it once a week, rode it every day to and from work for a year and only replaced the drivetrain and suspension bearings/had the shock serviced when I sold it on, but the old stuff was properly knackered! I had done Sani, 24hr etc on it...Never replaced headset or anything either so its how you care for the bike...I don't think anyone denies a bike needs to be maintained...it's the attitude that put me off him and ultimately melrose concept store. I love spez, they make great stuff, I just won't buy it from them.
TiBones Posted October 24, 2012 Posted October 24, 2012 remember the Cajees fred. Ricky seems to be part of the same LBS academy. Ah well, no matter! We can still choose who we deal with. rouxtjie, Greg29 and rattlesnake 3
Greg29 Posted October 24, 2012 Posted October 24, 2012 no i dont...cos i service it myself Yep, me too. Invest in some tools and you'll never have the need to moan about poor service again!
rattlesnake Posted October 24, 2012 Author Posted October 24, 2012 (edited) The bike was bought in 2010, it is ridden a lot, by this particular customer. It has never had a major service since purchase, against the advise of our mechanics, past and present. You need to check your records - the bike was bought at the end of last year (Nov/Dec 2011) on sale!!!!! Its a 2010 model, but was bought NEW!! I was there! AND he rides on average once a week on it. Twice max. Edited October 24, 2012 by rattlesnake StumpJumPer 1
DaLoCo Posted October 24, 2012 Posted October 24, 2012 It would seem after discussion with other stores, every single one of them seem to have "that customer"Then you have a problem, because the greater number of readers here are not yet your customer, and your attitude is not endearing your venture at all.... rouxtjie 1
Greg29 Posted October 24, 2012 Posted October 24, 2012 You need to check your records - the bike was bought at the end of last year (Nov/Dec 2011) on sale!!!!! Its a 2010 model, but was bought NEW!! I was there! I'm getting popcorn for the rest of this fred!!!! StumpJumPer 1
Skinnyone Posted October 24, 2012 Posted October 24, 2012 Just as a foot note, The comment by Rattlesnake about his fork lock out cable, I informed him at the time of him dropping his bike off that there was a possiblity that the job may not be done in his timeline as I was going on leave and the workshop was fully booked....Two sides to every story...
LukeV-2 Posted October 24, 2012 Posted October 24, 2012 Mentioned this in another thread, but maybe this one will be better.. Im searching for a Spez saddle, and it goes without saying that the concept store doesnt have stock of what I want.. Anyone know of a shop in JHB with Spez saddles?
Mojoman Posted October 24, 2012 Posted October 24, 2012 You need to check your records - the bike was bought at the end of last year (Nov/Dec 2011) on sale!!!!! Its a 2010 model, but was bought NEW!! I was there!So how many K's do you reckon its done then? And be honest..!
rattlesnake Posted October 24, 2012 Author Posted October 24, 2012 (edited) Just as a foot note, The comment by Rattlesnake about his fork lock out cable, I informed him at the time of him dropping his bike off that there was a possiblity that the job may not be done in his timeline as I was going on leave and the workshop was fully booked....Two sides to every story...No you didn't. Maybe in your mind you did, but you didn't. And I have two witnesses to confirm this.So you are right, 2 sides, your side and your skitzo side. Edited October 24, 2012 by rattlesnake
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