Fabian46 Posted June 23, 2014 Share Had my bike at a LBS recently for a service and left there kinda cheesed off. Booked my bike in the previous day for a service and couple of adjustments....get there the next day....and nothings been done. So i wait there....for a couple of hours... while i watch the owner working on a couple other bikes first...so i dont bother too much....then he pulls in his own personal bike in and starts servicing it. at this point im quite irritated but keep my cool. So firstly...i was a paying customer...so he wasnt doing me any favours. secondly, i took the bike there the previous day already. I really want to support the smaller establishments....but this okes priorities was way off! I dont think im being petty when i expect the same kind of service from a big or small establishment. He should maybe service his own while no one is watching.... nonky 1 Link to comment Share on other sites More sharing options...
Tjokkits Posted June 23, 2014 Share sjoe Link to comment Share on other sites More sharing options...
Jensie Posted June 23, 2014 Share Eish. . . . . Link to comment Share on other sites More sharing options...
DIPSLICK Posted June 23, 2014 Share THE QUESTION EVERYONE IS GOING TO ASK NAME AND SHAME ChUkKy, nonky, The MTBer and 1 other 4 Link to comment Share on other sites More sharing options...
Fabian46 Posted June 23, 2014 Share THE QUESTION EVERYONE IS GOING TO ASK NAME AND SHAME Nah Dips...I dont want to do that. There are many other shops to go . I'm more trying to get a feel as to how far our loyalty as customers goes regarding our smaller LBS establishments Link to comment Share on other sites More sharing options...
Edge540 Posted June 23, 2014 Share If I were you I'd simply have asked for my bike back and taken it elsewhere. Link to comment Share on other sites More sharing options...
Brian Fantana Posted June 23, 2014 Share Did they say that your bike will be ready the next day? And did they call you to say that your bike is ready? If both parties agreed that it will be done by the next day, you have a reason to be frustrated, but if you just assumed that it will be ready the next day, well then it was a lack of communication from both parties. Tjokkits and ChUkKy 2 Link to comment Share on other sites More sharing options...
DIPSLICK Posted June 23, 2014 Share Nah Dips...I dont want to do that. There are many other shops to go . I'm more trying to get a feel as to how far our loyalty as customers goes regarding our smaller LBS establishmentsagreed nothing will come from it, but as i always say move on find a REAL LBS dont put up with *** you dont need, that guy must take his bike off the work station and try help you as quickly as possible, then i will support him Fabian46 and BogusOne 2 Link to comment Share on other sites More sharing options...
Vangar Posted June 23, 2014 Share Nah Dips...I dont want to do that. There are many other shops to go . I'm more trying to get a feel as to how far our loyalty as customers goes regarding our smaller LBS establishments Not far when a lot of them seem to be doing their best to destroy it. I walk into a certain big cycle shop chain(yes that one, won't say which branch, but not the closest to me) yesterday as they are the only place open on a Sunday. I require a starnut. Fairly common as oh, 99.95% or so of bikes use said item(correct me if I'm crazy), ask, get blank stares, no they don't have any.....ok, have any topcap sets with them in? Nope? Are you sure they're pretty common. Why no I wouldn't like to scratch in the takeoff and odds and ends box. Very nice of you to offer but pretty sure any starnut in there won't work so well. Maybe it's just my luck never being close to my local shop when I need stuff but yeah. Fabian46 1 Link to comment Share on other sites More sharing options...
Fabian46 Posted June 23, 2014 Share Did they say that your bike will be ready the next day? And did they call you to say that your bike is ready? If both parties agreed that it will be done by the next day, you have a reason to be frustrated, but if you just assumed that it will be ready the next day, well then it was a lack of communication from both parties. Yes it was agreed, in fact, he had the bike from the Thursday evening, so that i could pick it up the Saturday morning to go for a ride... But even still...to pull your own bike in for a service while you have a customer standing there and waiting....uncool. I think im too polite when it comes to to that kinda thing... nonky and nickcza 2 Link to comment Share on other sites More sharing options...
Brian Fantana Posted June 23, 2014 Share Yes it was agreed, in fact, he had the bike from the Thursday evening, so that i could pick it up the Saturday morning to go for a ride... But even still...to pull your own bike in for a service while you have a customer standing there and waiting....uncool. I think im too polite when it comes to to that kinda thing... Ja, look that is unacceptable. If you did not agree on a date and time, he might have had a leg to stand on, but it is just super arrogant to not finish a job in time, and taking care of your personal bike while the customer is waiting. I won't support them again. Fabian46 1 Link to comment Share on other sites More sharing options...
nickcza Posted June 23, 2014 Share Yes it was agreed, in fact, he had the bike from the Thursday evening, so that i could pick it up the Saturday morning to go for a ride... But even still...to pull your own bike in for a service while you have a customer standing there and waiting....uncool. I think im too polite when it comes to to that kinda thing... It seems politeness gets you nowhere with service, from any kind of business. Fabian46 and Vangar 2 Link to comment Share on other sites More sharing options...
IronAss Posted June 27, 2014 Share You guys need to come to kuilsrivier. Our lbs is the best. Well done Eloff and staff. Link to comment Share on other sites More sharing options...
footdoc Posted June 27, 2014 Share I have learned that lesson already, so I decided never to pay anyone to turn bolts. Learn how to do it Yourself. It's simple and needs very few tools. Fabian46, WezGK and nonky 3 Link to comment Share on other sites More sharing options...
Tumbleweed Posted June 27, 2014 Share It seems politeness gets you nowhere with service, from any kind of business. This line from The Untouchables says a lot: Al Capone: You can get further with a kind word and a gun than you can with just a kind word. Fabian46 and BenReaper 2 Link to comment Share on other sites More sharing options...
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