Bad service resolved!

[Jaco-fiets]

Heard of a few shops not stocking momsen anymore because of bad service.......... Unfortunately I also own a momsen

[Starvin' Marvin]

I was looking at a momsen, after reading this. No thanks.

[Trackmonster]

There goes any Momsen order I was considering. I can vouch for the Merida service mentioned. They were excellent. Either go for the Merida or a Titan which is an amazing bike and distributed by Merida.

[BenReaper]

A mate of mine has had 2 frames replaced by Momsen.

 

First was his son's alu hardtail that cracked and as they had no stock they offered him a carbon frame at a huge discount.

 

Second was his own alu dual-sus that cracked and was replaced within a week.

 

I have however heard quite a few of these horror stories aswell so I am still undecided on my next purchase.

 

We have two other big brand dealers in town aswell namely Scott and Merida and I have heard nothing bad about either of them.

 

 

[Odinson]

My 2c.

 

If a frame develops a serious defect (such as a crack), which is not due to rider fault, the manufacturer/dealer should replace the frame at no cost to the customer.

 

My wife had a 2013 carbon Stumjumper that developed a small crack in the frame. Specialized replaced the frame with a 2014 model (at no cost) and had the bike returned within 5 working days - now that was after-sales service!

Edited September 9, 2014 by the_odinson

[G e r h a r d Odendaal]

Can vouch for Scott too, they replaced my frame within 3 days after the dealer was not interested in helping.

[Pieterg]

Not Good

[Fruity]

There goes any Momsen order I was considering. I can vouch for the Merida service mentioned. They were excellent. Either go for the Merida or a Titan which is an amazing bike and distributed by Merida.

 

They are pretty awesome. I'm sorry I sold my carbon 29er.

[TALUS]

If this is the whole story then they deserve to be flamed.

[rouxtjie]

If this is the whole story then they deserve to be flamed.

Have to agree, that is piss poor backup.

[bella87]

If I have all my ducks in a row there is this little thing called the consumer protection act.....

[slakke3]

If I had the time I would take the legile route but that will probably take 3 months

. I have gone 3 weeks without riding and the Karoo 2 coast is next week, accomadation paid for me and the family.

 

 

 

 

[Smurfy]

If I had the time I would take the legile route but that will probably take 3 months

. I have gone 3 weeks without riding and the Karoo 2 coast is next week, accomadation paid for me and the family.

That sucks, any LBS willing to lend the man a hand in need. Would score your shop huge Brownie points. Hope you get sorted.

[Vangar]

If this is the whole story then they deserve to be flamed.

Have to agree, that is piss poor backup.

 

Agreed, would love to hear Momsen's side of the story. I will probably still be looking for a bike for the GF later this year, rather not going to consider Momsen.

[scotty]

Glad i chose another "SA brand", Silverback, no warranty issues.

[CleatsnCleavage]

Oh come now dont flame the whole brand just because of a few stories. I guarantee if you search the Hub you will find people moaning about a lot of different brands and situations.