bella87 Posted September 9, 2014 Share Well enjoy the karoo to coast and your new frame. Hope all goes well for you slakke Link to comment Share on other sites More sharing options...
slakke3 Posted September 9, 2014 Share Got a call from Mr. Momsen who apologised for the situasion and gave me a few options regarding a new frame. Thank you Cwcycles and Victor Momsen for the quick and civile way the of sorting this out for me . ADJ, CleatsnCleavage, Hairy and 13 others 16 Link to comment Share on other sites More sharing options...
Iwan Kemp Posted September 9, 2014 Share Got a call from Mr. Momsen who apologised for the situasion and gave me a few options regarding a new frame. Thank you Cwcycles and Victor Momsen for the quick and civile way the of sorting this out for me . CleatsnCleavage 1 Link to comment Share on other sites More sharing options...
hansiemyburgh Posted September 9, 2014 Share Got a call from Mr. Momsen who apologised for the situasion and gave me a few options regarding a new frame. Thank you Cwcycles and Victor Momsen for the quick and civile way the of sorting this out for me . So there is hope if something goes wrong with my AL 529.... Link to comment Share on other sites More sharing options...
Maniax Posted September 9, 2014 Share A good end to the story! Now I can go home. Link to comment Share on other sites More sharing options...
EdGe Posted September 9, 2014 Share Got a call from Mr. Momsen who apologised for the situasion and gave me a few options regarding a new frame. Thank you Cwcycles and Victor Momsen for the quick and civile way the of sorting this out for me . Now a "Great Service from Momsen Bikes" thread is in order, I think Slakke3 ;-) Link to comment Share on other sites More sharing options...
awesme Posted September 9, 2014 Share so what you going to be doing? G Got a call from Mr. Momsen who apologised for the situasion and gave me a few options regarding a new frame. Thank you Cwcycles and Victor Momsen for the quick and civile way the of sorting this out for me . Link to comment Share on other sites More sharing options...
Khoisan Posted September 9, 2014 Share Sounds like a happy ending after all, however why the need to go this far to get customer service. I agree, your LBS is your service provider and they should jump to keep you as a customer. Well done CWC, good PR from one cyclist to the next!! PS : You can buy a TITAN, they don't brake!!! Vangar 1 Link to comment Share on other sites More sharing options...
Vangar Posted September 9, 2014 Share PS : You can buy a TITAN, they don't brake!!! That would be a moer of a design flaw! Maniax, NotSoBigBen, Hairy and 2 others 5 Link to comment Share on other sites More sharing options...
Helpmytrap Posted September 9, 2014 Share I think the title should be changed to reflect that Momsen came to the party. ... PS : You can buy a TITAN, they don't brake!!!If only. A riding mate is on his 3rd frame (carbon HT) in the last year and a half, something keeps breaking in the rear dropout causing the wheel to sit at an angle within the rear triangle. That being said, Titan have honored the warranty on both the broken frames without any hassles. Link to comment Share on other sites More sharing options...
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