MarcL Posted February 2, 2015 Posted February 2, 2015 Thanks Mackie, I did have a rubber tube on there for a few days but the marks only appeared after they had it. How long would it have to be wet for before the marks appear? So if it is just stained like that, does that mean that the carbon isnt really weakened by it? Very interesting.... in the picture it does look like a tube (Or something that was wrapped around the chain stay) was used but you say for a few days. I find it strange that a tube can cause that "staining" as I would expect there is some sort of coating on the carbon. (Maybe only clear coat)I have been using tubes for years on my carbon MTB and never had any problems. I have googled it, but to date not found anything like this. Good luck!
Michelle85 Posted February 2, 2015 Author Posted February 2, 2015 Bottom line as has been said a few times already...BOTH sides of the story are needed. If not, it becomes another thread with speculation all over the place without the proper facts. I for one am very curious because I have used these guys before several times......Agreed, I would also like to know their side...
fabs Posted February 2, 2015 Posted February 2, 2015 That chainstay looks terrible, and clearly different cranks substituted here.Wonder what happened to cause this?A repainting of the frame is needed here , minimum
Michelle85 Posted February 2, 2015 Author Posted February 2, 2015 That chainstay looks terrible, and clearly different cranks substituted here.Wonder what happened to cause this?A repainting of the frame is needed here , minimum Hi Fabs, I have already had the chainstay resprayed somewhere else, so that part is sorted, now I am waiting for the guys to take some responsibility and sort my crank arms out
_David_ Posted February 2, 2015 Posted February 2, 2015 That chainstay looks terrible, and clearly different cranks substituted here.Wonder what happened to cause this?A repainting of the frame is needed here , minimum I would expect a new frame and cranks plus an apology, minimum
RABUBI Posted February 2, 2015 Posted February 2, 2015 Hi Fabs, I have already had the chainstay resprayed somewhere else, so that part is sorted, now I am waiting for the guys to take some responsibility and sort my crank arms out With that probably lost your warranty as well
maakaplan Posted February 2, 2015 Posted February 2, 2015 I would expect a new frame and cranks plus an apology, minimumThat's what I would expect too.
SwissVan Posted February 2, 2015 Posted February 2, 2015 What cleaner does that to a bike? Paint stripper? The parts that got "bleached" are typical anodized parts i.e a chemical coating process applied to aluminum, my guess some degreaser / industrial cleaner with Sodium hydroxide or caustic soda in it..... The problem is it would not have accidently perfectly polished the cranks by just spraying it with the "wrong cleaner or degreaser" ,... to achieve a perfect polish finish requires more than just removing the anodizing...in other words it was done intentionally. Maybe initially it was accidently removed, but it (the left crank in the OP's pictures) looks like it was properly removed and polished OR the cranks were swopped.
Hairy Posted February 2, 2015 Posted February 2, 2015 The parts that got "bleached" are typical anodized parts i.e a chemical coating process applied to aluminum, my guess some degreaser / industrial cleaner with Sodium hydroxide or caustic soda in it..... The problem is it would not have accidently perfectly polished the cranks by just spraying it with the "wrong cleaner or degreaser" ,... to achieve a perfect polish finish requires more than just removing the anodizing...in other words it was done intentionally. Maybe initially it was accidently removed, but it (the left crank in the OP's pictures) looks like it was properly removed and polished OR the cranks were swopped.OP ... are you sure you never asked them to have you cranks "nice and shinny clean" Would be good to have the LBS comment here. Keep things civil, as it has been so far in the thread, and this could be a decent thread with a, hopefully, good resolution.
betaboy Posted February 2, 2015 Posted February 2, 2015 Best advice, take pictures of your ride prior to services or any work done. In my experience they've used a very harsh chemical as it seems like an accident of sorts, why the stays and the crank, I reckon the crank arm was inline with the stays once the spill happened?
MTB-BFK Posted February 2, 2015 Posted February 2, 2015 It seems that there is a pattern of silence where bike shops appear to stuff up. Without the other side of the story people do what comes naturally - assume the worst. This shop has had a lot of time to offer their side, and there does not seem any reasonable explanation for their continued refusal to do so. We saw this with the Tokai shop as well, and as it turned out, the fellow in question did not respond because he had no reasonable explanation for his actions - he was flat out in the wrong. It was resolved in a very wishy-washy way. And then what happens? Hubbers get it in the neck for "attacking a bike shop/bike seller etc", and admin goes all ballistic. Issues like this can be quickly cured if Admin actually takes the initiative to force a response to the matter. If Admin is happy for this type of post to be made on the Hub, then they have a responsibility for it to be sorted out properly by insisting on a response. This protects the reputation of the hub and its members. Members also have a clear interest in getting to the bottom of these sorts of things, as they all spend money in shops, and don't want to get handled. [edit: grammar]
Mackie Posted February 2, 2015 Posted February 2, 2015 Thanks Mackie, I did have a rubber tube on there for a few days but the marks only appeared after they had it. How long would it have to be wet for before the marks appear? So if it is just stained like that, does that mean that the carbon isnt really weakened by it?If they cleaned your bike with some sort of chemical, the white stains would not be isolated to the chain stay, you can see where the tube folds were, I had a carbon frame, and had a stained carbon chain stay for ever, I am no light weight and the carbon remained perfect
beachless Posted February 2, 2015 Posted February 2, 2015 It seems that there is a pattern of silence where bike shops appear to stuff up. Without the other side of the story people do what comes naturally - assume the worst. This shop has had a lot of time to offer their side, and there does not seem any reasonable explanation for their continued refusal to do so. [edit: grammar] I would give them a bit more time, as a business you are not making a comment like a normal forum member but a statement that reflects on the business and is legally more binding. But staying silent often speaks volumes.
SwissVan Posted February 2, 2015 Posted February 2, 2015 If they cleaned your bike with some sort of chemical, the white stains would not be isolated to the chain stay, you can see where the tube folds were, I had a carbon frame, and had a stained carbon chain stay for ever, I am no light weight and the carbon remained perfect It could because the liquid cleaner would be trapped under the rubber tubing for long enough to "stain" whereas the exposed portions of the bike it would run / rinse off. This is why I use a proper slap sock on my alu bike, it removes in a few seconds so I can take it off before / or after washing and to make sure the frame under the sock and the sock have time to dry
the nerd Posted February 2, 2015 Posted February 2, 2015 It could because the liquid cleaner would be trapped under the rubber tubing for long enough to "stain" whereas the exposed portions of the bike it would run / rinse off. This is why I use a proper slap sock on my alu bike, it removes in a few seconds so I can take it off before / or after washing and to make sure the frame under the sock and the sock have time to dry This is what I think to...
Slowbee Posted February 2, 2015 Posted February 2, 2015 Hi Fabs, I have already had the chainstay resprayed somewhere else, so that part is sorted, now I am waiting for the guys to take some responsibility and sort my crank arms outthis makes the story thicker than green pea soup, because the frame is now resprayed? how does the shop know that the spray paint shop did not do damage to the crank ? I mean to spray something first you need to clean it ?
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