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RAVE: CycleSure claim (fellow hubber)


JohanC

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Posted

After Easter Weekend one of my clients, who is a fellow hubber, informed me his Cannondale Lefty frame has cracked.

 

The bike was dropped at Chris Willemse Cycles on Wednesday where we received the damage report from Marnitz and Rickus that afternoon. Thursday morning the claim was processed by CycleSure, Anike Deysel, and approved just after lunch time.

 

After considering the new frame replacement payout and build over, client decided to rather pay in and bought a brand new 2015 Momsem VIPA XT. Bike was collected on Friday afternoon and he was in time for his Fine Breede MTB race on Saturday.

 

Great service from CycleSure, Anike Deysel! It was once again a pleasure to work with her, very professional.

 

Thanks to Rickus at CWC for his excellent service and assisting the client.

Posted

I wish this had happened in my case. Cyclesure said they'll contact my lbs about my bike, then my bike shop called me and said, "boet I don't think they want to replace the part". So i dropped the case and did the impossible by trying to source a part which has been discontinued. Currently trying to source a part from the manufacturers.

Posted

My bike is insured with mutual and federal. I have no issues with claims or payouts. Since december I had wheels and fork replaced and fixed, as well as a payout for a bike.

 

Awesome on their part

Posted

Cyclesure is awesome!!

I signed and i fell next day so unfortunate.. Damn road work... And **** my riding skills..

 

Anyway They replaced everything i claimed!!

 

I really appreciate what they did for me :)

Posted

Cyclesure is awesome!!

I signed and i fell next day so unfortunate.. Damn road work... And **** my riding skills..

 

Anyway They replaced everything i claimed!!

 

I really appreciate what they did for me :)

Glad to hear that.

I just signed up with them for three bikes.

Posted

Cyclesure is awesome!!

I signed and i fell next day so unfortunate.. Damn road work... And **** my riding skills..

 

Anyway They replaced everything i claimed!!

 

I really appreciate what they did for me :)

Glad to hear this - I just insured my new bike through them.

Also dealt with Anike, and she provided great service.

Their policy documentation is also easy to read and understand, with examples to illustrate key points.

Posted

I also don't get why you are praising them. Is it your bike? How are you connected to this story and why are you telling us it?

Popcorn is busy popping and slushy is ready...you may proceed

 

It reads like a cyclesure employee wrote the msg IMHO

Posted

Popcorn is busy popping and slushy is ready...you may proceed

 

It reads like a cyclesure employee wrote the msg IMHO

Guest Karma
Posted

I've never had  a bad claim with cyclesure  always quick payouts

 

1st comment...ever.

Posted

Popcorn is busy popping and slushy is ready...you may proceed

 

It reads like a cyclesure employee wrote the msg IMHO

 

Sorry to disappoint you so early on a Friday, but no, I don't work for CycleSure. In fact, I work with +20 short term insurers.

Posted

Julle is soos eTV...soek die storie agter die storie wat nie eers bestaan ni... :whistling:

 

Julle sal laat 'n man erken hy het 'n misdaad gepleeg net om weg te kom van julle af :clap:

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