Rouxenator Posted January 31, 2016 Posted January 31, 2016 In a very weird twist of fate the frame of my MTB cracked this weekend - exactly 1 year after I got it, exactly on the same ride I first rode it a year ago. It has done 9300km on the dot in about 552 hours. 6 out of 7 days in a week it got ridden. Boring ride stats aside, I took it to the shop I bought it from and the guy said he'll contact the supplier first thing on Monday to come and fetch the frame. My question is what is a reasonable time to expect a replacement and rebuild to be done? The coming two weekends I won't need it since I am doing road events, however I would like to start riding MTB soon as I can again.
DJR Posted February 1, 2016 Posted February 1, 2016 Dragons Sports (the Giant agent) is normally pretty good. If they have a frame in stock, then sometimes they replace it within days, usually within a week or 2. Make sure your bike shop handles it right and that they don't cause delays. If they don't have the exact frame in stock in your size, they might offer you an upgrade at a small cost, think about it. If they have to bring it in from overseas, it can take a few months. In that case, negotiate for a loan bike.
Duane_Bosch Posted February 1, 2016 Posted February 1, 2016 I've been waiting since May.......................
DJR Posted February 1, 2016 Posted February 1, 2016 I've been waiting since May.......................What did you break? The Reign?
lerouc Posted February 1, 2016 Posted February 1, 2016 I had my giant frame replace in under a week in January last year.
Robbow Posted February 1, 2016 Posted February 1, 2016 Just be glad it's not from Omnico... In my case you just give up and buy another bicycle
Rouxenator Posted February 1, 2016 Author Posted February 1, 2016 I solved my last Omnico case after a few months https://community.bikehub.co.za/topic/140906-omnico-and-my-3rd-gt-frame/ If this does take more than two weeks I'll ask the bike shop to arrange me one of their rental bikes. If money was not a problem I would really have wanted to buy one of those new Rapid-Bikes. They look well built for the price.
Rouxenator Posted February 1, 2016 Author Posted February 1, 2016 Update : Super impressed with the LBS, had all the documentation sorted early today. Kept me in the loop with that was going on, last mail I got 30 minutes ago confirms I will have a new frame delivered tomorrow or Wednesday.
Captain Fastbastard Mayhem Posted February 1, 2016 Posted February 1, 2016 What did you break? The Reign?His GT.
Rouxenator Posted February 1, 2016 Author Posted February 1, 2016 His GT. Been there, done that 3 times.
droenn Posted February 1, 2016 Posted February 1, 2016 At least household recycling is increasing in the Western Cape and you can simply drop the broken frames in with your beer cans.
Odinson Posted February 1, 2016 Posted February 1, 2016 Crack? That's a catastrophic joint failure. Good to hear you'll be sorted out.
Rouxenator Posted February 1, 2016 Author Posted February 1, 2016 True, now imagine discovering it with 40KM to go on a rather challenging ride. Someone told me I should get a duelly... I guess not : https://community.bikehub.co.za/topic/157086-cracked-anthem/
Captain Fastbastard Mayhem Posted February 1, 2016 Posted February 1, 2016 True, now imagine discovering it with 40KM to go on a rather challenging ride. Someone told me I should get a duelly... I guess not : https://community.bikehub.co.za/topic/157086-cracked-anthem/ New anthems have sorted this. It was a problem with the 2012/2013/2014 frames, especially if people extended their seatposts too far and over-stressed the joint.
Duane_Bosch Posted February 1, 2016 Posted February 1, 2016 What did you break? The Reign?My Fury. It's not cracked or broken but the linkage makes a godawefull KLANK when the rear bottoms. I have dialed it out for the most part and deadened the sound with fluffy velcro.but I shouldn't have to.Should be getting the replacement within the next 2 weeks.
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