Who's fault is this now...

[Paul Ruinaard]

Absolute bs that the standard response on the hub is to blame the OP...

 

If you don't have anything constructive to add, then maybe that can be your retort.

 

In this specific case, the OP specifically lacked the technical skills/knowledge to correctly assemble and install the parts purchased online, and my initial comment stands... If you want to buy online, and learn how to diy, gain knowledge and experience, then you should be willing to take the risk that sometimes you might get it wrong, but you take the medicine and move on... If you expect everything to magically just work by luck or chance, then purchase from a LBS.

 

The ops attitude on how all online stores now all of the sudden have to up their game, check their goods before shipping, do this and do that is a joke.... You got it wrong, let the shop help you fix it and stop crying like a girl about it...

 

Still didn't answer my question on who removed the lefty and installed the new forks, because this was also you, then I suggest you get someone to check your work dude...

 

And not posting pictures is a jerk move too...

well said son

 

Started typing a similar response but you said it better.

 

How many times do you get some new bits at a bargain online and are hot n heavy to fit it asap and test it out only to find a bit missing or even worse a major mistake in your fitment?

 

FWIW: There are lost of folks who marvel at what i will attempt to fix myself on a bike and often mates ask me for help with mundane things that they dont know themselves which I take for granted.

 

Anyway - not everyone can claim to be technically inclined. Its no shame or embarrassment and you learn by making mistakes - which will be pointed out to you.

 

Remember the Jack Welch story about the guy who lost millions in GE and wanted to resign owing to the mistake. His response was not to accept the resignation because he had just spent millions training the guy and was pretty sure he would never make the some mistake again. I think you are the same.

 

OP: the biggest mistake you are making is not taking on board that you made an error and accepting the fact that you can correct it and apologize and make right what you did wrong.

 

We have all had a handbags at dawn moment here on the forum with many members. In general the scrutiny is only turned on to you when there is something that doesn't make sense and then the OP gets defensive. There is a lot of BS that walks through this forums door and it generally results in people having very advanced BS detectors.

[raptor-22]

Snap, that's what I said, just with a bit of irritation added

So it's ok for you to be irritated and liked but not for the op .....

 

 

They would be a double standard.

If you want to moan about irrational rants then let the advice begin at home.

[Patchelicious]

So it's ok for you to be irritated and liked but not for the op .....

 

 

They would be a double standard.

If you want to main about irrational rants then let the advice begin at home.

Nobody "moaned" about irrational rants, I said that if you want a constructive response, rational posts are more conducive to that. And nobody said the OP can't be irritated, just that in this case it was perhaps a bit premature.

 

Dude, can I ask you a serious question, why are you so argumentative? I am really asking that from a sincere place.

[rouxtjie]

mmmmm

 

if your order online and fit to your bike...YOU take the responsibility of knowing how to do it and what is involved. That is why its cheaper. If you buy from a lbs THEY take the responsibility of ensuring the components fitting and the how...hence its more expensive(you pay a premium for expertise)

 

If you don't know how or are not prepared to take the risk of potentially breaking what you purchased or worse don't cry afterwards. Can't have your cake and eat it

[Iwan Kemp]

If you want to main about irrational rants then let the advice begin at home.

 

In all fairness, the same could be said to you.

 

You started off with a negative tone saying Bike Hub is going to flame the OP. Twice you said it without any reason to go there. That's as close to trolling as you'll get.

 

By that time, and up to now, no real FACTS have come to light other than what the OP has said out of the gate and then based on that poor "the hub" gets it. Is Bike Hub taking over from El Diablo in taking blame for everything?

 

I have read this whole thread now looking for DETAILS from the OP and I haven't been able to find any. Or did I miss it?

 

On this one TheV has said it. If you're shopping online and choose to fit / build / kit yourself then you better now what you're doing. Yes, MAYBE the wheels were sent with a part missing for whatever reason, but some would have picked up on it. His choice to work on his own bike = his risk.

 

Unless it's some tiny part, like the thinnest of spacers, chances are it would have been fairly obvious that a part is missing. Could be that he did not notice it and the wear made it worse bringing it to his attention later. Could be. Who knows.

 

BUT! We know none of this yet and frankly with the facts currently presented the only thing that can be said is it looks like he botched the job when he mounted the wheel and / or fork.

 

***************

 

Also, so it's okay to defend the OP's honour and the virgins of Italy without any facts? Again, how is that different from you guys blindly defending the OP and having a go at the Bike Hub crowd WHERE YOU COME WILLINGLY EACH DAY?

 

Maybe the part was shipped, but the OP misplaced it in his haste to get his bike going. Thought about that?

 

 

**************

 

To the OP: you should have gone to the shop first and then posted your question in order to avoid this. Nothing pisses a shop off more than reading about an unhappy customer on the web without ANY effort to sort the problem first. It's a bit unfair.

 

Most, if not all, warranties state that manufacturer warranty only applies if fitted by a qualified mech. DIY is at your own risk, unless its a latent defect or problem is caused by anything other than possible fitment. 

 

**************

 

The way I see it

 

1. Part was sent, OP lost it

2. Part was sent, OP botched the DIY job

3. Part was not sent, OP proceeded without any knowledge of it

4. Part was sent, build as should but during a wheel removal, maintenance or something else the part went missing

5. Part was sent, build as should but an issue caused wear. 

6. ?

 

I figure the first to do with online shopping and home wrenching is to open the box and confirm everything is there as it should and to do that immediately. This will avoid these sagas and give the shop an opportunity to rectify their mistake. Even Evo Bikes have sent pedals without the cleats in the box - it happens. 

 

From my side there is simply not enough on the table to feel the OP's pain and as the one making the claims HE needs to back it up and not the shop. Maybe that's why it seems the shop's side in this is taken which is not the case. 

 

 

***************

 

While I have the mic'...

 

Raptor: from quite a few threads I have gathered that you have a lot to contribute and knowledge to share, it would be cool if you could approach your posts in that light. ADD VALUE. Leading with a negative tone will derail any thread, topic or discussion more often than not.

[BarHugger]

OP - 0

HUB - 1

 

Sorry spiere.............

[Paul Ruinaard]

go look in the best things i bought category.

 

man has a sense of humour....

[JXV]

I have sympathy for the OP posting here for advice with a problem probably not created by himself.

 

It is clear he was not trying to trash the online store because he steadfadtly refused to name them. Not providing pics made it difficult to help though.

 

In the days of 9mm axles with 5mm skewers everything was held together when you took a wheel off to transport bike and wheels separately.

 

Thru axles changed that. Many hubs now have convertible end caps and some cases they just push on....meaning they can also easily fall off when the wheel is assembled or transported.

 

Secondly, the axle adapters are often different lengths, or they are the same but one side has a spacer to create offset.

 

Looking for the origin of this problem it is possible that the factory, store or even the OP mislaid one of the bits on packaging/assembly. Hopefully the parts kit for R500 sorts the issue.

 

The problem is the same as anotger recent thread about frame corrosion......as time elapses between purchase and complaint, the seller has increasing cause to doubt that he is solely responsible.

 

Front mtb wheels have either 100mm or 110mm (boost) face to face length between fork dropouts these days. Rear wheels a bit more complex....

If you buy wheels online check this before fitting. Also when transporting keep some long cable ties or piece of string/wire so you can tie the bits together and not lose end caps in transit.

 

Sent from my SM-G900F using Tapatalk

[Captain Fastbastard Mayhem]

go look in the best things i bought category.

 

man has a sense of humour....

Saw that too... LOL

[BarHugger]

go look in the best things i bought category.

 

man has a sense of humour....

Link............

[SwissVan]

Link............

 

Don't get excited, no pictures of the clunking part

 

https://community.bikehub.co.za/topic/146184-so-whats-the-best-thing-you-bought-this-year/page-20

[The expat cyclist]

OP - 0

HUB - 1

 

Sorry spiere.............

Nie heeltemal nie ou grote. Meer soos:

Op = -500

Hub = 1

Online Cycle store = 500

[Showtime]

And since we still don't know which part of the hub was missing to form a judgement as to whether is was reasonable to install them as is by you in the first place you might as well make it 

 

OP: -1000000

Online Store:  1000000

 

and most reasonable people will still not bash the online store.

 

I once received a Crest wheelset with a 150mm hope rear hub from an online shop. Sure maybe with a long enough run up or a koevoet I could get them into the dropouts but I took out the vernier from the drawer, measured and calmly returned them so they could fit the correct hub instead.

[Captain Fastbastard Mayhem]

Nie heeltemal nie ou grote. Meer soos:

Op = -500

Hub = 1

Online Cycle store = 500

Unfortunately there's just no way of knowing at what point it was misplaced given the timeline... It may have dropped from the box during transit, during installation, at packing or even during the build. May not have even made it in to the box at the factory. So I reckon it's nil-nil at the moment, with a bias towards MJ having a deficit cos he just didn't notice it. No need to turn it into a soap opera, or tell other people to keep quiet because their opinion doesn't match yours... 

[The expat cyclist]

And since we still don't know which part of the hub was missing to form a judgement.....................

.

[Paul Ruinaard]

Okay so who is going to put up scores of the other posts recently - the corroded frame and the other spitting matches we have had lately.

 

Admin needs to run a scorecard and give points out at the end of the year....