Insightphil1 Posted August 14, 2017 Share Morning Hubbers I would like some feedback of your experiences regarding warranty assessments on a Santa Cruz frame? I have submitted a warranty claim 3 weeks ago and to date have heard absolutely nothing. Is this the general apathy that we face from high profile product providers or am I missing something? Any comments? Regards Phil Link to comment Share on other sites More sharing options...
Pure Savage Posted August 14, 2017 Share The worst thing you could do would be to complain on the hub about Santa Cruz. Its like asking the ANC to vote Zuma out. Not a good idea. Patchelicious and Long Wheel Base 2 Link to comment Share on other sites More sharing options...
Insightphil1 Posted August 14, 2017 Share Thanks Pure Savage If a product provider who gives no service or feedback gets their knickers in a knot over criticism then that is just unacceptable. I am not complaining about the product. Its definitely one of the best bikes around but when you pay stupid money for that privilege then you expect some proper service or at least just some feedback. Long Wheel Base 1 Link to comment Share on other sites More sharing options...
Pure Savage Posted August 14, 2017 Share Thanks Pure Savage If a product provider who gives no service or feedback gets their knickers in a knot over criticism then that is just unacceptable. I am not complaining about the product. Its definitely one of the best bikes around but when you pay stupid money for that privilege then you expect some proper service or at least just some feedback. Cool. With my warranty claim at another reputable brand, it was done in 3-4 working days since they got it. It may depend on the complexity though. Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted August 14, 2017 Share quick q - did you submit the claim through your LBS, and have you been communicating with them? Rush Sports (the agents) are normally pretty jacked up, so this sort of delay is quite surprising. Link to comment Share on other sites More sharing options...
Slakkepas Posted August 14, 2017 Share replacing my cannondale frame under warranty took about 7 days. Link to comment Share on other sites More sharing options...
BaGearA Posted August 14, 2017 Share Mine was done within the hour of taking it to lbs Link to comment Share on other sites More sharing options...
BaGearA Posted August 14, 2017 Share replacement took 30 days dud it being over christmas and everyone stopped shipping Link to comment Share on other sites More sharing options...
Danger Dassie Posted August 14, 2017 Share Thanks Pure Savage If a product provider who gives no service or feedback gets their knickers in a knot over criticism then that is just unacceptable. I am not complaining about the product. Its definitely one of the best bikes around but when you pay stupid money for that privilege then you expect some proper service or at least just some feedback.Read his post again, it's not a question of the provider getting their knickers in a knot, he's referring to the response by members. Did the bike shop process the claim or yourself? Was it via email? etc ... It's possible there may have been a breakdown somewhere like email getting lost in the cyber ether. It happens. Perhaps a follow up phone call will yield better results for you. Three weeks without your steed is a long time, hopefully you get sorted chop chop and can enjoy the trails again! Hairy, Captain Fastbastard Mayhem and Insightphil1 3 Link to comment Share on other sites More sharing options...
Furbz Posted August 14, 2017 Share replacing my cannondale frame under warranty took about 7 days. replacement took 30 days dud it being over christmas and everyone stopped shipping my cracked frame has been at cyclelab for a month and a half now...omnico only expecting replacement stock end of this month. Total +- 2months! think twice about cannondale. very poor customer service IMO.this for a medium frame imagine having to wait 2 months to ride again!i'm lucky i was able to borrow my fathers bike. Insightphil1 1 Link to comment Share on other sites More sharing options...
Insightphil1 Posted August 14, 2017 Share quick q - did you submit the claim through your LBS, and have you been communicating with them? Rush Sports (the agents) are normally pretty jacked up, so this sort of delay is quite surprising. Yup zero feedback. Not even an email or a call Link to comment Share on other sites More sharing options...
Pure Savage Posted August 14, 2017 Share Yup zero feedback. Not even an email or a call where is the bike? Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted August 14, 2017 Share Give Rush a call directly, if the bike is with them. If it's not with them, then ask your LBS why, and whether they've followed up with Rush themselves. t: 033 346 2300 That's Rush HQ's number. Link to comment Share on other sites More sharing options...
Kranswurm Posted August 14, 2017 Share The worst thing you could do would be to complain on the hub about Santa Cruz. Its like asking the ANC to vote Zuma out. Not a good idea.You are getting confused with CWC Pure Savage and Patchelicious 2 Link to comment Share on other sites More sharing options...
Pure Savage Posted August 14, 2017 Share You are getting confused with CWCDo they not sell Santa Cruz? Link to comment Share on other sites More sharing options...
_im_from_earth Posted August 14, 2017 Share Morning Hubbers I would like some feedback of your experiences regarding warranty assessments on a Santa Cruz frame? I have submitted a warranty claim 3 weeks ago and to date have heard absolutely nothing. Is this the general apathy that we face from high profile product providers or am I missing something? Any comments? Regards Phil Hi Phil 1.) I'm assuming this claim was submitted through the Santa Cruz website?2.) Did you submit yourself or did the bike shop submit on your behalf? (if so which dealer?)3.) Please can you DM me your email address so that I can track and pull up on the Santa Cruz system? As soon as I've got the info above I'll be able to pull up the details and figure out whats going on. Insightphil1, Pure Savage, the nerd and 2 others 5 Link to comment Share on other sites More sharing options...
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