CWC Online: BLACK FRIDAY

[cpelser]

I ordered and paid for a 2.4" Onza Ibex on Friday. The payment failed but I got a confirmation sms from my bank that the money had been paid. Nothing since.

Still no worries just eventually want to sort it out and hopefully get the tyre at that price.

 

Just make a note of me I'm in no hurry.

I also emailed about pricing being different than advertised on the BF catalogue. But that's also just a couple of hundred rand that can be sorted out later.

Thanks for great deals and trying your best to sort out everyone's issues.

[Wheelsuck]

Guys (and Girls), I just want to compare BF experience of CWC to another large retailer.

 

Other BIG (Hint) Retailer Online store: Ordered on the 22nd, No confirmation ..niks. Phoned them, Phone rings and rings, after 12th attempts get through to be cut off. After another 5 attempts get through to be told that they dont hold the stock and delivery can be between 2-21days. I give it till yesterday and try again. They will make a plan and call me back in an hour, one day later...niks. Try to call again -phone of the online dept just rings. I give up and take out my anger on the IDT.

 

CWC After a bit of sukkel got the order placed-I stuff up and duplicate it. I phone them and they fix it. Order arrives in 3 days and Refund done today.

 

Folks we have very little to complain about compared to what is out there.

[Jensie]

If only the website did the same !

 

That was a terrible experience.

 

While I am sure many others had a wonderful and pleasant experience, having to go through it twice to get a payment done has not pleasant. I will be loath to go through this again.

Happened to me as well (3rd time lucky), no biggie. Spend another couple of minutes in the shop to browse and katching done.

[WrightJnr]

Guys (and Girls), I just want to compare BF experience of CWC to another large retailer.

 

Other BIG (Hint) Retailer Online store: Ordered on the 22nd, No confirmation ..niks. Phoned them, Phone rings and rings, after 12th attempts get through to be cut off. After another 5 attempts get through to be told that they dont hold the stock and delivery can be between 2-21days. I give it till yesterday and try again. They will make a plan and call me back in an hour, one day later...niks. Try to call again -phone of the online dept just rings. I give up and take out my anger on the IDT.

 

CWC After a bit of sukkel got the order placed-I stuff up and duplicate it. I phone them and they fix it. Order arrives in 3 days and Refund done today.

 

Folks we have very little to complain about compared to what is out there.

You have Stockholm syndrome.

 

Don’t get me wrong. I support CWC with much of my hard earnt cash. But as far as black friday, silver Saturday, nuclear Sunday, and cyber Monday go most retailers have failed. Badly. And it’s not like this was their first rodeo. I appreciate you trying to make a comparison but failure is failure.

[CWC Online]

I ordered and paid for a 2.4" Onza Ibex on Friday. The payment failed but I got a confirmation sms from my bank that the money had been paid. Nothing since.

Still no worries just eventually want to sort it out and hopefully get the tyre at that price.

 

Just make a note of me I'm in no hurry.

I also emailed about pricing being different than advertised on the BF catalogue. But that's also just a couple of hundred rand that can be sorted out later.

Thanks for great deals and trying your best to sort out everyone's issues.

 

Can i have your order number please?

[Arrie]

Despite them being extremely busy, CWC does it again....received a call from Chris Jnr himself and said he will sort out my order and he sorted it out within an hour with something extra....keep up the good work

[PhilipV]

I placed my order on Monday night. I wore out the refresh button on the order page waiting for "Processing" to become "completed" and bamm there it is, 10pm Tuesday evening.

So a round of thanks to the late night crew. Hope the coffee shop was pumping out some liquid wake ups to keep you going.

[CWC Online]

Dear valued customer

 

Chris Willemse Cycles will be conducting urgent maintenance on our telephone system, on Thursday, the 30th of November.

 

We are expecting the telephone system to be offline between 8am & 11am. We will attempt to get our system up as quick as possible.

 

Thank you for your patience and understanding in this regard.

 

Team CWC

[Lurch the stalker]

Hi CWC,

 

Order: 108394

 

I got the standard mail last night saying my order is ready for collection/shipping.

 

I just popped the number in to www.dawnwing.co.za and get, "Sorry but the waybill cwc108394 does not exist."

 

I presume that it just has not been collected by the courier yet, but just asking in case it my order was not marked to be shipped.

[CWC Online]

Hi CWC,

 

Order: 108394

 

I got the standard mail last night saying my order is ready for collection/shipping.

 

I just popped the number in to www.dawnwing.co.za and get, "Sorry but the waybill cwc108394 does not exist."

 

I presume that it just has not been collected by the courier yet, but just asking in case it my order was not marked to be shipped.

 

Your order is shipped today ... 

 

You should receive it in 2-3 working days. 

 

Regards 

[Forbsie]

First time used CWC...... Black Friday purchase....
​All good online, albeit busy, everything worked - thank you.
​Shipped on Monday- received sms thank you.
​Scanned into Dawn Wing JHB WED am 03h20 - so far so good
Still scanned into depot, no movement since according to tracking this am?
​​Was wondering what the SLA agreement is with CWC and Dawn Wing?

Anyway - Let's see.....

[Lurch the stalker]

First time used CWC...... Black Friday purchase....

​All good online, albeit busy, everything worked - thank you.

​Shipped on Monday- received sms thank you.

​Scanned into Dawn Wing JHB WED am 03h20 - so far so good

Still scanned into depot, no movement since according to tracking this am?

​​Was wondering what the SLA agreement is with CWC and Dawn Wing?

Anyway - Let's see.....

I actually just got off the phone with Dawn Wing about this and another delivery.

 

They claim they tried to deliver the one package yesterday but nobody was home, which is nonsense. My mother was in my house all day, and I also checked with the estate security if somebody tried to deliver.

 

My CWC package, they tell me they're delivering on Monday.

 

I don't understand their 'logic'. They'd rather come to my house 3 times now instead of just adding the CWC package to my complaint about the other one.

[Mojoman]

I actually just got off the phone with Dawn Wing about this and another delivery.

 

They claim they tried to deliver the one package yesterday but nobody was home, which is nonsense. My mother was in my house all day, and I also checked with the estate security if somebody tried to deliver.

 

My CWC package, they tell me they're delivering on Monday.

 

I don't understand their 'logic'. They'd rather come to my house 3 times now instead of just adding the CWC package to my complaint about the other one.

With my last order they said they same thing, except my delivery address is to a local pharmacy which is open till 6pm....

[Forbsie]

Called them (yes it took awhile) .......something about needing to confirm delivery details? What he read out was spot on!!!
Now waiting for "Ronald" to call me back? Not sure what for? 
​Maybe I'm on the "Friday" page of delivery excuses?
​Pity...... unfortunately has an overall net effect on the total transaction and by no fault of CWC......

​Is Friday after all..........
 

[Lurch the stalker]

Called them (yes it took awhile) .......something about needing to confirm delivery details? What he read out was spot on!!!

Now waiting for "Ronald" to call me back? Not sure what for? 

​Maybe I'm on the "Friday" page of delivery excuses?

​Pity...... unfortunately has an overall net effect on the total transaction and by no fault of CWC......

​Is Friday after all..........

 

I see the SMS I got shows exactly the same driver and delivery vehicle as yesterday, I'm giving them until midday and then calling again before I have excuses on Monday that nobody was home again...

[dirtypot]

I see the SMS I got shows exactly the same driver and delivery vehicle as yesterday, I'm giving them until midday and then calling again before I have excuses on Monday that nobody was home again...

 

I had the same thing - the Dawn Wing excuse was "too many deliveries" which I guess is semi plausible.  It arrived the next day.