Experience with CRC's move from DHL to SkyNet?

[RocknRolla]

One thing I can't understand about Saffers is that we've never been able to stand together!

Everyone, just STOP placing orders with these idiots. And let them know on public and Social Media platforms that unless things change, we won't be supporting them. Simple as.

 

The continuous complaints here about how bad the service is serves nothing unless we all rally together and change it.

 

I agree, vote with your wallet.

However, our SA market is but a drop in the CRC ocean.

The local alternative is dealing with Coolheats for Shimano products, and I would rather stop cycling that to support those ID10T's

 

So, If there is an online portal that offer's DHL, I will gladly support it. 

[RocknRolla]

That IS normal, and with DHL we were paying that as well. Think it was R 250 / R 300 disbursement fee on top of the VAT & Duties. It's not new. 

 

It's just that Skynet's debaucherous service has called attention to it, and suddenly there's an outcry over it as there's no delivery of expected service. 

 

Yes, and receiving your goods 3 business days after ordering, made it all worth it. But paying a premium for shitty service is not on. (else I would still have a DSTV account)

[gogo@]

So, I got this.

 

[gogo@]

Have received an invoice from SkyNet, but...

Question: should I be billed for both customs duty and customs VAT?

Total purchase in Rands is R1388.  Customs documents have "Grand Total for all pages" of R230.11 but SkyNet documents have 2 figures - R229.05 billed as customs VAT as well as this figure of R230.11 as Customs Duty.  Nowhere on the Customs forms do I see the VAT figure listed.  What is this?  Why would it not be on the total as per the customs sheet?

This is besides SkyNet's R200 admin (=VAT) fee, of course.

Could someone put me right on this?  Looks like a duplication (last screen grab is from SkyNet documentation)?  

 

 

 

[bertusras]

You're paying R1.06 in Duties and R229.06 in VAT, which amounts to R230.11 Total.

 

Wait, I think they have made a mistake.

 

Yup they are double charging you from what I can make out comparing to my invoice.

Edited June 12, 2018 by bertusras

[Schmorglebot]

Have received an invoice from SkyNet, but...

Question: should I be billed for both customs duty and customs VAT?

Total purchase in Rands is R1388.  Customs documents have "Grand Total for all pages" of R230.11 but SkyNet documents have 2 figures - R229.05 billed as customs VAT as well as this figure of R230.11 as Customs Duty.  Nowhere on the Customs forms do I see the VAT figure listed.  What is this?  Why would it not be on the total as per the customs sheet?

This is besides SkyNet's R200 admin (=VAT) fee, of course.

Could someone put me right on this?  Looks like a duplication (last screen grab is from SkyNet documentation)?  

 

Screen Shot 2018-06-12 at 1.02.53 PM.png

 

Screen Shot 2018-06-12 at 12.52.02 PM.png

 

Screen Shot 2018-06-12 at 12.51.06 PM.png

 

SARS will charge you VAT, obviously, and then in addition, depending on the type of goods, and subsequently under which schedule and tariff they fall, you will also be charged duties.

 

Most cycling components are free of duties but some things like complete bicycles (15%) and apparel (45%) will attract duties. 

 

That being said, in your case they numbers seem a little too coincidental. So it could be like @bertusras says, so I'd follow up with SkyNet

[gogo@]

SARS will charge you VAT, obviously, and then in addition, depending on the type of goods, and subsequently under which schedule and tariff they fall, you will also be charged duties.

 

Most cycling components are free of duties but some things like complete bicycles (15%) and apparel (45%) will attract duties. 

 

That being said, in your case they numbers seem a little too coincidental. So it could be like @bertusras says, so I'd follow up with SkyNet

Yes, I expected that. But the figures don't make sense to me and are not reflected on the Customs/SARS documents.  Only the total R230 what-what is there.

The goods are a saddle and 2 tyres.  I've also not had charges like these before. Am used to doing the value plus 15% (pre the VAT increase) calculation.

Thanks for the replies, I will query.

[kosmonooit]

depending on the tariff heading of the goods (customs classification) you might he charged Duty, this varies, Clothes are the most, spares not so much.

 

You will also be charged 15% VAT on the Invoice value converted to Rands at a rate they decide upon, regardless.

[gogo@]

depending on the tariff heading of the goods (customs classification) you might he charged Duty, this varies, Clothes are the most, spares not so much.

 

You will also be charged 15% VAT on the Invoice value converted to Rands at a rate they decide upon, regardless.

Yes, thanks. The problem is the Grand Total for all pages reflected on the Customs Declaration form (surely the total of all VAT and Duties calculated, as reflected by them) does not correspond to Duties of R229.05 and VAT of R230.11 on SkyNet's invoice.  I have asked for clarification.  (Admittedly, going through the calculations reflected on the customs form is as simple as looking through mud, but I really don't see how SkyNet reaches it's totals.)

[kosmonooit]

Duties are R230.11

 

VAT on Invoice value:  R229.05  (customs have a report on which this is calcuated)

 

Then there is the Admin Fee of R200 and the VAT on this Admin Fee R30

[gogo@]

The duty calculation page was not attached with the invoice.

No doubt that will reveal all.

Communication with SkyNet has been good throughout.  Can't fault them on that!

You may, however, fault me on my suspicious nature 

[kosmonooit]

Ask then to email you all the customs docs, there are at least three parts, they are standard and is what they submit to customs for clearing electronically

[gogo@]

You're paying R1.06 in Duties and R229.06 in VAT, which amounts to R230.11 Total.

 

Wait, I think they have made a mistake.

 

Yup they are double charging you from what I can make out comparing to my invoice.

You were correct.  I was correct. VAT was doubled as DUTY.

It pays to check!

[gogo@]

Ask then to email you all the customs docs, there are at least three parts, they are standard and is what they submit to customs for clearing electronically

Thanks, yes, they did send the customs docs originally... It was from that that I saw there was an error, as well as not expecting R230.11 duties on a saddle bought on special for R575.

 

I'm not sure what they meant when they said they hadn't sent the duty calculation page, as, although it takes time to work out what's what, it was correct.  And simple as the final page states the GRAND TOTAL (I remember that much from school that this should be what one pays, nothing more, nothing less).

 

SKYNET did make a bugger up with their invoice, doubling charges that were for VAT as DUTY charges.

In the end duty was a whole R1.06.  beats me why, but I'm not going to argue that one.

Mistake was made, I checked due to THIS thread making me vigilant, which I may not have otherwise been.  And everything was corrected quickly with good communication.

 

But, people, do check your invoices from SKYNET...

[Aurora]

Ordered on Monday and still cannot track my order on the Skynet system.

This sucks! DHL was so much better.

[Eldron]

One thing I can't understand about Saffers is that we've never been able to stand together!

Everyone, just STOP placing orders with these idiots. And let them know on public and Social Media platforms that unless things change, we won't be supporting them. Simple as.

 

The continuous complaints here about how bad the service is serves nothing unless we all rally together and change it.

This! Email email email. If they get communicated with whilst losing money the problem will (hopefully) be solved.