Seeker911 Posted January 15, 2019 Posted January 15, 2019 I still have not received my invoice for whatever. I have asked Skynet to actually send me the invoice and this seems to be an impossible task for them to accomplish. Could I go back to CRC at some point in time and ask them to cancel the order and refund me my monies ?? Its really not my problem that Skynet have not delivered the goods is it?
Sidmouth Posted January 16, 2019 Posted January 16, 2019 I have been using CRC for years and yes Skynet is not great.I ordered a dura ace group-set between Merlin and CRC, here are the facts Ordered from CRC on the 31 Dec parcel arrived 15 Jan.Ordered From Merlin on the 11 Jan arrived 16 Jan With CRC and Skynet, they send you an email with EFT details, but i found it in my junk mail, then you have to EFT and wait two days for it to reflect, then get back on the email and ask them if they got the proof of payment, jeepers back to the 1980. Merlin uses UPS and there three day service, ordered Friday, they called me Saturday for my ID number, then Wednesday called to say the delivery is on way and what i owe, UPS man brings a Credit card machine. looks like you have to order GBP130 now on CRC to get free postage
Rich990 Posted January 16, 2019 Posted January 16, 2019 my journey so far :/ they don't reply to mails or pick up their phone (airport), and the head office team put me through to someone else where i just ended up in a 15 minute hold tone. maybe i'll get it before February.
Thomo Posted January 16, 2019 Posted January 16, 2019 Merlin/UPS is really efficient. (albeit I waited 3 weeks in Dec)I just find there stock choices to be limited in some instances.
Mr. G Posted January 16, 2019 Posted January 16, 2019 I've sent emails, complained...just get an apology and a gift voucher...for the suffering cycle to start again... Same here, standards have really dropped in the last few months.
G e r h a r d Odendaal Posted January 16, 2019 Posted January 16, 2019 They are beyond useless. I have given up. Delize was the first person to contact me (via e-mail) that my package has arrived. Some two weeks later I finally get an invoice from another person, promptly paid, and sent through proof of payment. It has now been almost two months since my order was placed and paid for express shipping. Numerous phone calls (including the airport branch), more than 20 e-mails later, still nothing. This after they actually confirm in e-mail that the package will be released. I'm still waiting. I have now e-mailed Chainreactioncycles and told them to cancel my order and ask their useless courier "partner" to return the package to them, as they are clearly not interested in delivering it to me. I also want a full refund. I'm awaiting their response.Have they responded?
Thomo Posted January 16, 2019 Posted January 16, 2019 Have they responded?CRC and Skynet are making quite a team.Tried querying a couple of things with CRC which was frustrating at best.Also noticing so many inconsistencies on their website.For example, I looked at two wheelsets, one ships @ £13.50 while the other very similar set ships @ £166.00 (both "EXPRESS")Then I look at a rim and this needs to be shipped "Bulk Package". Unfortunately none of these available for Merlin, but I may actually consider something else rather and even pay a bit more.
Seeker911 Posted January 17, 2019 Posted January 17, 2019 Order shipped 28 Dec arrived here in SA a week later. Still waiting for Skynet .... to send me an invoice frikken useless twats. Why is it that everything in SA is going for a ball of s__t
Yo-Yo Posted January 17, 2019 Posted January 17, 2019 Order shipped 28 Dec arrived here in SA a week later. Still waiting for Skynet .... to send me an invoice frikken useless twats. Why is it that everything in SA is going for a ball of s__t No, yeah, because you can't get your package out of customs that is proof that SA is going to sh*t. Hilarious.
TomR Posted January 17, 2019 Posted January 17, 2019 I don’t fully understand the ‘stuck in customs’ excuse. I placed an order at Merlin Cycles last week Monday(7/01), it was delivered by UPS last week Friday (11/01). I placed another order from Merlin this Monday and the current status is that it’s out for delivery, and I should have it by the end of today. What is the clearing customs process? Is it in house? The service from UPS is on par with what DHL use to offer for CRC. This SkyNet BS is so frustrating. I’ve had two very different experiences with them. The first experience was a total nightmare. The second was ok as a result of lowering my expectations. I’ll be avoiding CRC in future.
Sidmouth Posted January 17, 2019 Posted January 17, 2019 my journey so far :/ they don't reply to mails or pick up their phone (airport), and the head office team put me through to someone else where i just ended up in a 15 minute hold tone. maybe i'll get it before February.you want Skynets email address they are pretty good at replying, maybe they need your ID details and to pay the customs fee
Sidmouth Posted January 17, 2019 Posted January 17, 2019 I have just noticed that CRC, no longer ships Shimano to South Africa, like the Sram deal, anyone experience the same thing. try this link below, change your destination to UK and the South Africa, product is not available to South Africa https://www.chainreactioncycles.com/shimano-dura-ace-r9100-2x11sp-sti-shifter-set/rp-prod150055?mx=a
Dirt Tracker Posted January 17, 2019 Posted January 17, 2019 I have just noticed that CRC, no longer ships Shimano to South Africa, like the Sram deal, anyone experience the same thing. try this link below, change your destination to UK and the South Africa, product is not available to South Africa https://www.chainreactioncycles.com/shimano-dura-ace-r9100-2x11sp-sti-shifter-set/rp-prod150055?mx=a there is a whole thread on that somewhere here. Best way around it is to have the location as UK, add anything shimano or sram to your withlist, swap location to SA (removes the VAT), move from wishlist to basket and checkout. Wait, track, call Skynet, play nice, pay, get your gear. Or set up an Aramex Global Shopper account and ship it that way.
hubbernero Posted January 17, 2019 Posted January 17, 2019 Have they responded? I received an e-mail from CRC customer service stating that they are sorry for the issues with my order and that they have contacted the courier to request the return of the order. All I can say is good luck with that one. If they can't even get the delivery done, I sure as hell can't imagine how they are going to get the return done. CRC said they will contact me once the process of the return has started. It has now been 7 days and I have had no reply. I suspect this is going to take a while. I'm not holding my breath. At the same time I need to somehow get a refund from Skynet for the invoice that I pad. I suspect that I have a better chance of falling pregnant than getting my money back.
Seeker911 Posted January 17, 2019 Posted January 17, 2019 No, yeah, because you can't get your package out of customs that is proof that SA is going to sh*t. Hilarious. Some people are like ostrich's and just dont see jack until someone yanks their head out the ground so they can smell the s__t
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