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Shimano XTR guarantee in South Africa?


Mark James
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My hex screw/bolt holding my XTR shifter on the handlebar snapped off (at about the 2nd/3rd thread) when trying to unscrew it today. Would anyone know if this would be covered by the Shimano guarantee in South Africa? 

 

I saw online that the EU guarantee is 2 years on all Shimano components, and 3 years on Dura-Ace/XTR components... The bike is a 2020 Merida Ninety-Six 9000. 

 

Would a regular bike shop selling Shimano components cover this guarantee? 

 

Any input would be appreciated 

 

thanks 

Edited by markjamesmulholland@gmail.com
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The bolt on my 11 speed XTR shifter on the handlebar also snapped off while unscrewing it. Luckily it had enough thread left to unscrew it using pliers. 

 

Surely this shouldn't happen to XTR parts and more than one person.

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Was it torqued according to Shimano specification?

If it is made from a lighter material like aluminium or titanium, the torque spec will be different compared to a steel screw.

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The bolt on my 11 speed XTR shifter on the handlebar also snapped off while unscrewing it. Luckily it had enough thread left to unscrew it using pliers. 

 

Surely this shouldn't happen to XTR parts and more than one person.

XTR is race stuff. It isn't built as rugged and hardy as XT or SLX.

 

The bolts are probably super light and if even slightly over torqued will fatigue and fail as opposed to a steel bolt 17 times as heavy with XT/SLX.

 

Buying super light weight race stuff and using it as every day kit is living on the edge...

 

In SA, 99% of the mechanics and especially home mechanics over tighten their bolts.

 

Most people have their brake clamps so tight they dont move in a crash and I've seen carbon bars sheer as if cut on the brake clamp line.

 

I've even seen a mechanic take a Hope seat clamp out the packaging, then proceed to torque it the point where the bold head snapped off.

 

It 'shouldn't' happen, but it happens all the time.

Edited by Jewbacca
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Was it torqued according to Shimano specification?

If it is made from a lighter material like aluminium or titanium, the torque spec will be different compared to a steel screw.

Probably not... 

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XTR is race stuff. It isn't built as rugged and hardy as XT or SLX.

 

The bolts are probably super light and if even slightly over torqued will fatigue and fail as opposed to a steel bolt 17 times as heavy with XT/SLX.

 

Buying super light weight race stuff and using it as every day kit is living on the edge...

 

In SA, 99% of the mechanics and especially home mechanics over tighten their bolts.

 

Most people have their brake clamps so tight they dont move in a crash and I've seen carbon bars sheer as if cut on the brake clamp line.

 

I've even seen a mechanic take a Hope seat clamp out the packaging, then proceed to torque it the point where the bold head snapped off.

 

It 'shouldn't' happen, but it happens all the time.

Thanks for that. I purchased the bike a few weeks ago, so I'm the 2nd owner, but I did loosen/adjust/tighten the shifters as they were too high for me. Yesterday, I tried loosening it, and the bolt snapped... Yes, I agree that it might have been over-torqued when previously tightened, but still surprised at how easily it just snapped off - Especially on top-shelf Shimano gear... 

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So the moral of the story is I am now moody as hell, cannot ride, and need to take it into a shop to see if they can get the bolt out (fingers crossed!) 

 

Thanks for the helpful input and replies ;) 

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Thanks for that. I purchased the bike a few weeks ago, so I'm the 2nd owner, but I did loosen/adjust/tighten the shifters as they were too high for me. Yesterday, I tried loosening it, and the bolt snapped... Yes, I agree that it might have been over-torqued when previously tightened, but still surprised at how easily it just snapped off - Especially on top-shelf Shimano gear... 

XTR = lightweight, probably titanium bolts which are soft. If they were over torqued, it weakens the bolt. The chances of getting a warranty for this, is next to none. 

 

 

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The bolt on my 11 speed XTR shifter on the handlebar also snapped off while unscrewing it. Luckily it had enough thread left to unscrew it using pliers. 

 

Surely this shouldn't happen to XTR parts and more than one person.

 

It's a soft titanium bolt so it's probably galled. The bolts come with loctite which probably isn't appropriate as a titanium bolt in an aluminium thread should be prepared with anti galling compound.

 

It should be a warranty issue but ya well no good luck. Let us know how it plays out

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It's a soft titanium bolt so it's probably galled. The bolts come with loctite which probably isn't appropriate as a titanium bolt in an aluminium thread should be prepared with anti galling compound.

 

It should be a warranty issue but ya well no good luck. Let us know how it plays out

Thanks, will be watching closely the expressions on the faces in the bike store... lol

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Thanks for that. I purchased the bike a few weeks ago, so I'm the 2nd owner, but I did loosen/adjust/tighten the shifters as they were too high for me. Yesterday, I tried loosening it, and the bolt snapped... Yes, I agree that it might have been over-torqued when previously tightened, but still surprised at how easily it just snapped off - Especially on top-shelf Shimano gear... 

Does the warranty from Shimano carry over to the second owner ( second hand bikes ) ?

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Does the warranty from Shimano carry over to the second owner ( second hand bikes ) ?

Apparently not, but do not think it is an issue, less so if you know the previous owner... 

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I took the bike to Specialized in Stellenbosch this afternoon. The bolt was abso-fuckin-lutely stuck firm in the hole and they said the only option was to try drill it out, and told me there is only a 20% chance that they wouldn't damage the hole... The good news is that all ended well, and they did a great job removing it, and replacing it with another screw. Made the most of my time there, had 2 new tyres fitted, and now sitting with a cold beer plotting tomorrow morning's ride :)

Edited by markjamesmulholland@gmail.com
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