On a serious note............. In the USA if a shop sells you a bike they have to show you how to remove and replace a wheel, then you have to demonstate to the salesman that you understand and can effect the removal and replacement of both wheels, and you have to sign on the invoice that you have been shown how a wheel skewer works and the implication of not closing it properly. You also have to sign that you have inspected the bike, and are satisfied its safe to ride before they will let you out of the shop. Personally, I dont have a problem with this, too many shops here will just grab your credit card, hand over the bike and wave you goodbye. There needs to be more accountability in retail in SA if we hope to improve service. Just as an aside, some years ago I did a scuba course in the Florida Keys, after every lecture I had to sign that I fully understood the lecture, I had no questions, the lecture covered all the requirements of the course and I was fully aware of the dangers and implications of scuba diving. Then before every training dive, I had to sign an indemnity and after every dive I had to sign that I was safely back on the boat, I had no physical problems, my equipment had not malfunctioned and I had understood the requirements of the dive and I had no further questions. Over the top,.............. to us here maybe,......... because we just fly by the seat of our pants, but in the USA litigation is so rife, that your chances of getting sued are pretty good if your paperwork isnt up to scratch.....................But, this legal implication is one of the prime reasons customer service is so good - something we here tend to forget.
