yes i agree in the service environment, **** happens all the time, its how they recover from it, and if CWC were given the chance to fix it up, i am sure they would of gone the extra mile to put back your smile i didnt read the whole thread but speaking to the lbs would of been a better approach. it would of allowed them to look at the problem and identify where the process failed, i know from working it a service environment that you simply cannot QA 100% of work that leaves your workplace, but still your complaint sounds valid and certainly something, or someone flawed their process. and a large business like theirs should use your feedack to try and avoid this going forward. if however you did speak to them, and received a cold shoulder, by all means slur away, i'd be right behind you.
