Thanks for the detail however i think the issue is maybe related to an issue of support in the local market.
I will forward you the mails from both bicycle power locally and then with Favero support directly where i raised these issues with them many times if you would like and you can see what unfolded.
As background I have owned both pedals - Garmin and Favero. I had the Garmins since approx 2019 and they did develop an issue in about 2021 and go faulty and as a result i had them swapped out under warranty. I think i paid R 7k for th swap out as per Garmins local policy and they were replaced with a new set. However at the time I heard of the rave reviews for Favero so decided to buy them - it was from Mellow Velo, and then sell the Gamrins on the hub here as new, which i did. they worked great initially and the recharge functionality was great, or so it seemed.
Wind on about 4 years with the Favero's being used - initially a lot and then not so much (maybe less use of the road bike) and in summary they refuse to hold charge - eventually disconnecting straight after being recharged - so their internal batteries are completely knackered.
Now with Garmin you replaced the batteries every 30 hours or so. With favero it's not so simple - they whole spindle needs to be replaced. I logged calls with bicycle power locally, did long investigations wrt potentially opening them myself and eventually contacted Favero directly on their support alias and interacted with them there.
In summary my statement wrt Favero and their support and warranty is based on these interactions. Whilst they are both great products whilst working the difference is in the serviceability and ultimately support in the local market, where Garmin is much better.
With Favero once out of warranty they are not serviceable and any repairs you need to do yourself when you get the spares or you need to get bicycle power to do them at approx R 6500 per pedal.
Simply put what transpired on the Favero's' which I had which would not hold charge at all the feedback from local agents, Bicycle power, and Favero support directly was as follows:
- Favero warranty is 2 years from date of purchase for original owner. Garmin is similar but they aren't only for the original owner FYI.
- Batteries are not serviceable or their ability to hold charge decays as they age so likely this will occur after some use in year 2 onwards depending on many factors but you are guaranteed that eventually batteries will fail. Garmins you can just replace. Favero - not so easy.
- at that stage they need to replace the whole spindle - it cannot be repaired, and is not serviceable. Therein lies the rub. As the batteries are in the spindle.
- After much to and fro to get them to accept the pedals were faulty - it came down to them agreeing that they were faulty and offering an outside of warranty swap out. However this costs 286 euros per pedal pus transport costs or a special offer was made for ONE pedal of 196 Euros plus transport costs for ONE of the pedals. The other which was also faulty would be at full list. So approx 480 Euros for the new spindle which I would need to fit myself (FYI the one pedal was definitely faulty so they offered me a discount off the 286 Euros) these prices were excluding shipping and duties, which i assume would be 10 to 15% more.
- you would need to fit these spindles yourself. Additionally they would not have any warranty other than on the spares. Or get bicycle power to do it. I don't have accurate costs on that but i recall about R 6500 per pedal.
Simply put the Garmin's are better value because of their swap out policy on all their units. Even if after 4 years your Garmins fail you will get an opportunity to swap out the Garmins for a new set with full warranty from date of warranty swap out. Garmin has many sins locally but this alone keeps me coming back to them - their backup of their products in the market means even my old knackered garmin 820 which was 7 years old was able to be swapped out for an 840 with a cash injection. Brand new. I think i paid R 3k for it new and probably got the R 3k back in discount on the same products.
I did point this out to Favero and the message fell on deaf ears. The issue was that they offered to replace the one spindle at a reduced cost but as the other spindle wasn't in their eyes faulty the total to replace the spindle was 286 euros plus shipping and duties. So no recognition of value of the products nor that they are competing against Garmin in the market.
See below the replies wrt the warranty period on Favero from Bicycle Power. I can add the replies from Favero support which covers all the above if need be.
In summary the backup and support is what matters as these aren't cheap things to buy and you use them for long periods. Owing to their nature they are prone to becoming faulty. When that happens Garmin wins that discussion and in the longer term, is cheaper to own and run.
BTW i have a nice set of ex power pedals for anyone who is looking -