My experience at Cycle Lab Lynwood Bridge left a bit of a bad taste. Went for a quick lunch around the corner yesterday and thought, let me pop in and see what new Trek models they got, seeing that they have these huge Trek banners/display/advertising (call it what you want) on their shopfront windows - so they must be a Trek distributors I thought? Anyway, my wife and I was greeted promptly by this young lad, and was asked if he could help with anything? I asked if they have any new 2013 Trek models, the FuelEX range specifically, seeing that I am riding a 2011 model and want to check out the latest model of my bike, maybe consider buying it, who knows? I could see I stumped this guy with that question, but then I thought let me try a different model, they might not have those already, so I asked for the Remedy. Again, this seemed like a trick question (more like "I don't have a clue what you are talking about mr. customer") He said they only have the latest hard tails and Rumblefish dual suspension bikes, and that I must look on the internet for those models I had asked about. So I asked if they are Trek distributors, "Yes" he replied. I then continued to ask if they can bring in any of those models? "No, we only have these models", and that if I wanted any of those models I mentioned, I can import it myself. Neither was a more senior staff member approached to see if they can help "the customer" with his request. Great! So those big Trek signs on the shopfront does not really mean much? And out of 24 odd (mtb)models that Trek offer you only have 2-3 options to choose from? I then went for a ice-cream to cool down.....
