Hello Hubbers! I bought a new Silverback Slade 2 last Saturday at said store, had it prepped and fitted with no hassles. Very nice purchasing experience, I must say, and I couldn't wait to ride my new bike - you guys know how that is like: all you want to do is get the bike out of the shop and ride. So, when I read "No Tubes" on the side of the Maxxis Crossmark tyres, in the back of my mind assumed the tyres were really tubless and had sealant inside. The salesman probably assumed I knew what I was exactly buying. So, without questions asked and no warnings given, I took my bike home and next day morning I found myself 15 km away from home with multiple punctures in both tyres and no backup. The tyres had tubes and I didn't carry any spare tubes with me (thinking tubless tyres don't need tubes, right?) and no repair kit (tubless are puncture resistant, right?). Stupidity in the midst of excitement, I must say. So, I had to walk out of the bundus to the nearest road 1 km away and wait for GF to pick me up. Dissapointed, I took the bike back to Cycle Lab and told Andrew, the shop manager, that even when the sales process was good I was dissapointed I didn't get any advice regarding the wheels, which happened to be "tubless ready" only. No advice on getting spare tubes or puncture kit. After all this is a MTB, right? Without further questions Andrew took the bike in and got it ready the next day with new tyres and tubless conversion at no cost! Amazing. So, after struggling to put the bike inside the car I turned around, walked into the shop again and bought a Thule tow bar rack, a shock pump and gloves. Cycle Lab, you have my business.