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How to order a Scott bike - and actually receive it.


ibruegge
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Hello everyone,

 

am a bit lost, as I am not sure if this is the normal practice.

 

In the last 3 months I have seen all the Scott advertising in bike mags etc - then my Felt MTB died and I decided to buy the 2012 Scott Spark Elite 29 full suspension.

 

Called CWC, called Probike to reconfirm arrival dates of bikes to be second week of October. Placed my order with CWC beginning of September. One can only do a "back order" everyone told me. No paperwork needed, no deposit possible. Should have become aware then already, as nobody wanted to commit clearly.

 

Called CWC today, to be told that the bikes are only available "end of December, if you are lucky". So I asked if it had actually been ordered, Probike rep tells me that only 20 other models were sent.

 

My questions: How does a back order work? Why does nobody want to make a firm order? Why does the importer not make use of his position and actually use some leverage? Are clients expected to just put everything on hold and wait for months, despite the delivery dates they have been assured of?

 

I do like the Scott brand, believe the bike would have been great, but seriously - the shiny presentations and test weekends are pretty pointless, if one can't actually get hold of a bike. I will probably finally get the bike sometime a few weeks before the launch of the 2013 models.

 

Very frustrating. maybe I need to ride into a big buck to receive a Scott.

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sorry, posted in the wrong forum & not sure how to move into different category.

Edited by ibruegge
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My opinion:

 

Back order effectively means "you sit on your ass until the bike arrives and when it does we'll sell it to you". No firm dates get offered.

 

Scott (and some other brands) are desperately short of 29er bikes - I assume they all underestimated the 29er take up or ordered too conservatively.

 

My reommendation is try to get a firm date out of them - if you keep getting the maybe/possibly/you'll be lucky then head to another brand.

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I have had the same issue and gone and purchased another brand ... they are not doing themselves or the bike shops any favours

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This is how (LINK)

 

yeah was wondering about that - might have better chances to hit a buck than actually being able to buy a Scott bike.

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29er Cubes have arrived at CRC! Well priced too! Obviously it's best to try the local Cube guys first but as far as I know they don't have the wide range and avaiability that CRC have.

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yeah was wondering about that - might have better chances to hit a buck than actually being able to buy a Scott bike.

:clap:
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Marketting is creating a demand that has outstripped supply.

 

It was the same last year for many brands with 29'ers

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Scott have changed their strat upon releases of new models. In the past you could buy the new year release prior to year end (like buying a car and only registering in the new year, a thing of the past!!)

 

So sorry @ibruegge you do have better luck of been hit by a buck thank receiving your 29'er.

 

Enjoy the ride when you do, Scott's a great brand, ask me I've owned a couple of them!!

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Marketting is creating a demand that has outstripped supply.

 

It was the same last year for many brands with 29'ers

 

And inflates the prices :unsure:

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I wanted a 2012 Silverback but even though other brands had 2012 models at the shops Silverback couldn't give me 2012 specs or and idea of a certain spec's RRP. I bought a Scott instead

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Went throught the same process with Probike. Last year June I requested a Raleigh carbon frame. Month after month was told that stock would arrive soon. In Feb 2011 I was told that the next shipment would be August 2011. August 2011 arrives and Probike no longer sells Raleigh.

 

Surely they would have known in February that they were dumping the Raleigh brand. Why did they tell me they were arriving in August when they knew the brand would be discontinued.

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Speak to Brandon Els

 

yeah, tweeted him this thread, but seems to be out of office... Anyhow, time to forget Scott and start looking for another brand maybe.

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