Beware of Giant top end bicycles.

[koukie]

The shop where you bought it should sort it out, if you have a valid case.

[splat]

This is going to be a good one!

[(Deon)]

Dunno, hey? Smear Giant all over the place, and the first pic clearly shows the Raceface brand? Is it just me that is confused?

 

At least the RF crank got up to 9 months.. but yes, it is a Giant specced component, the onus is on them.

[Eldron]

You must be the unluckiest man alive! The brakes, bars, crank and frame all come from different factories/brands but happened to break on the same bike.

 

I don't mean to slag you off but it sounds like you're really rough on equipment!

 

I have thrown everything I can at my XTC 29er with no issues at all - I'm 80kg and often run out of talent...

 

That said - I hope Giant/SRAM/Race Face come to the party!

[leet22]

i think he is taking a chance. In his letter to china he says his bar broke oon the Sani2c ride and he had to peddle for 6 hours with blood pouring out of his leg. Me does think he is prone to telling a few white lies.

[Skott5]

As I turned the corner on day two my handle bar snapped in half sending me crashing into a tree. I had to cycle for 6 hours with blood pouring out of my leg and half a handle bar to get to help.

 

The bar just snapped while you were turning ?

 

6 hours of blood pouring out of your leg ?

 

When you start excaggerating for effect, the story loses credability. Then I start to wonder how much of any of this is true.

[The expat cyclist]

I would like some more pictures.

 

That crank...I can not help but wonder if the crank bolts were loose maybe? I have never seen a crank go apart like that! It looks like the bolts munched their way out!

[Tumbleweed]

 

I ALSO RECIVED ONE LETTER FROM CHINA AND THEY WERE HORRIFED AT THE SERVICE I WAS RECIVING.

 

 

Can we see this please?

[DJR]

Maybe CARBON is the weakest link?

 

I've got an aluminium Trance X1 (2008) that I've given a real workout and it is still going strong. I've gone through 3 drivetrains and am on my second fork, but nothing broke, just normal wear & tear. On a Trance, weight should not be your main concern, durability should. That's why I reckon XT level spec suits it better than anything else. Sorry to hear about your woes, because the Trance X is an awesome ride.

 

Hope you get sorted ASAP.

[TNT1]

At least the RF crank got up to 9 months.. but yes, it is a Giant specced component, the onus is on them.

 

 

Well, the onus really is on the bike shop he bought from, as they carry the warranty. Whatever suppliers they have to call on to honour various warranties is up to them. This is one of those cases of **** flowing up-stream...

 

Jeez, not good Will the bike shop where you bought the bike not sort you out? Surely they should be honoring the warranties

 

That's what I thought.

Edited November 15, 2011 by TNT1

[MTB_Roadie]

I am not sure these comments are really necessary, unless you are just stirring, then you should probably say your'e kidding.

 

 

I'd also like to hear what the LBS has done to help, did you go back to them when the sh*t started?

 

Judging by the pic of that crank I never ever seen something like that happen before....looks like the crank blades bashed against something which caused them to snap...Please show the crank blades also...thnx

 

MTB_Roadie how can you say whether someone abuses a bike or not?? One fall at low speed on a pebble stretch and the cranks can look like this. These are after all mountain bikes, not fine china. They will get ridden and used in some heavy situations.

 

I can't believe this much can go wrong with one bike without it being some form of issue. The thing that makes it hard to believe is that these are all seperate parts from different manufacturers all failing. Most would put these collections of failures down to a heavy incident outside of a typical warranty situation, if they chose not to believe your account of the timeline and circumstances around these breaks.

 

Good luck. Hope you get the result you're looking for!

 

Your bar and crank blades snap from a slow fall? Impossible, maybe it can bend if alu or snap if it is carbon like road bikes have! If you disagree show me where that happened before, where you fell slowly and your crank looked like that. I fell with my brand new Giant XTC29er the weekend I got it at 30km/h+ coming down Bottelary trails misjudging a corner, the bike was flung like a wheel on the floor bouncing everywhere....only my saddle was scratched and bend as would be expected but a quick dust off, etc and I cycled home....bars perfect, crank perfect....

Edited November 15, 2011 by MTB_Roadie

[wesley_r]

It is terrible that so much can go wrong with 1 bike!

 

My 2c - first off it's a bit unreasonable to blame Giant for how the bike was specced - if you, as you say you did, did a lot of research before hand, you would have known exactly what parts were on there. You can't look at the new model, see it has XTR, and then moan that your older model doesn't.

 

Also - you've had issues with your seatpost / clamp, handlebars (giant?), cranks (race face), brakes (avid), derailler / shifter (shimano? sram?), - as someone said, all parts from different manufacturers - surely ALL these parts can't be cheap / inferior? either you are damn heavy on bikes, or flipping unlucky.

 

be that as it may, when your frame snapped it was replaced quickly and easily? so at least Dragons are good in that regard.

 

My feeling is that the bike shop that sold you the bike should be the guys going to bat for you. I had an issue with my Rock Shox rear shock that took too long to service as the distributor was waiting for seal kits - I didn't deal with the distributor once, it was my bike shop that went to bat for me and sorted me out with a loaner until mine was right.

 

I also don't think you're going to get far here - my advice is, get a lawyer. I had a scooter that packed up once, and was supposedly under warranty - they refused to honour the warranty, trying to blame me for the damage. Clearly they didn't have much faith in their argument, because the second a lawyer's letter hit their desks, ALL repairs were done with a minimal monetary contribution from my side.

 

Either way I hope it works out for you! Not cool to blow so much cash on a dream bike and then have issues with it...

[Caerus]

Well, the onus really is on the bike shop he bought from, as they carry the warranty. Whatever suppliers they have to call on to honour various warranties is up to them. This is one of those cases of **** flowing up-stream...

 

 

 

That's what I thought.

 

 

I'm with you on this, Bike shop he bought it from should be sorting it out. Whats their story?

[TNT1]

 

 

When you start excaggerating for effect, the story loses credability. Then I start to wonder how much of any of this is true.

 

It does read a little like a Nigerian scam letter, doesn't it?

[The expat cyclist]

I can't help siding with the suppliers on this one. That said, if I was them, I would ask the chap to take all the "snapped" parts to the distributor and ask them to either send them to the supplier to investigate or to look at it on our behalf and provide feedback.

 

Stuff just snapping of is not always poor manufacturing. Sometimesit is what it is: Misuse and non/poor maintenance issues.

[The expat cyclist]

This just reminded me of a story.

 

A while ago, a guy wrote a letter to a local cycling magazine. He was run over by a motorist in Bloem while doing the OFM classic. He posted a picture of the broken bike and readers flamed the motorist and even the organizers of the event.

 

However, the whole story was this: The guy that was run over, was run over because he was sleeping with the wife of the guy that ran him over...