bik shops and customers

[amoryns]

quick question, do you think it is good business for a bike shop to banter to another shop about the customer if the customer had numerous bad experiences from the shop?

Edited October 11, 2012 by amoryns

[Kranswurm]

qucik question, do you think it is good business for a bike shop to banter to another shop about the customer if the customer had numerous bad experiences from the shop?

 

You do get bad customers you know.Word gets around

[kennyg]

i work in the quality industry, we always know who moans about important stuff and who moans about their own personal heartaches caused by themselves.

 

ha ha

[amoryns]

my question is...just because I have had bad experiences going to that shop .....should that shop go and tell all his bike shop buddies what a bad customer you are, not stating the facts in regards of what they have broken every time a bike has gone into the "work shop"

 

time to get a self help manual

Edited October 10, 2012 by amoryns

[Mojoman]

my question is...just because I have had bad experiences going to that shop .....should that shop go and tell all his bike shop buddies what a bad customer you are, not stating the facts in regards of what they have broken every time a bike has gone into the "work shop"

 

time to get a self help manual

Do yourself a favour and just do things yourself and use the bike shops for parts and spares only.

[Kranswurm]

my question is...just because I have had bad experiences going to that shop .....should that shop go and tell all his bike shop buddies what a bad customer you are, not stating the facts in regards of what they have broken every time a bike has gone into the "work shop"

 

time to get a self help manual

 

The sooner the better

Do one of Johan's courses as a starter............no looking back

I do all my own and do a rebuild once a year at Mikes Bikes,

[amoryns]

think it might be time to look at that alternative.....also would be good seeing as it would help for J2C

[nishiki]

It's really poor form.

[amoryns]

the bike shop can count themselves lucky that I didn't stoop to that level to name and shame

them on a public forum

[Thomo]

Customers rant openly (on public forums) about poor service all the time.

If justified, should a LBS not be allowed to do the same.?

[amoryns]

I bitch about their poor service, never name and shame them in public...quite a difference

[DJR]

Your reputation is your most valuable asset and you should protect it. If the bike shop lied or told a one sided story to their buddies, they are wrong and you should take it up with them, preferably in person and possibly also with the 3rd party.

 

If they spoke the truth in a fair way, then you just have to soak it up by growing a thicker skin because they have a right to voice their opinion to whoever they want. Is it a good business practice? Methinks not.

 

Do more of the work yourself, whatever you decide about the bike shops.

[DR ◣◢]

Customers rant openly (on public forums) about poor service all the time.

If justified, should a LBS not be allowed to do the same.?

 

Would you buy from a company that belittles their customs online? **** NO!

[amoryns]

Your reputation is your most valuable asset and you should protect it. If the bike shop lied or told a one sided story to their buddies, they are wrong and you should take it up with them, preferably in person and possibly also with the 3rd party.

 

If they spoke the truth in a fair way, then you just have to soak it up by growing a thicker skin because they have a right to voice their opinion to whoever they want. Is it a good business practice? Methinks not.

 

Do more of the work yourself, whatever you decide about the bike shops.

 

thanks, good answer

 

time is just always a factor

 

have taken a hubber's advice and got a private mechanic to clean up this shop's mess. bike is riding like a dream again

[Skinnyone]

Of course a "private mechanic" will get the bike working perfectly again, its because he isn't in a retail environment where the sales staff make promises on his behalf. I mean the guy who walks in and demands his bike be shoved to the front of the queue because he/she wants to ride in the morning and bullies the sales staff to taking in the bike, the mechanic then gets told to stop working on your bike because this bike is more "important" and its "only a five minute job". so your bike gets put to one side and forgotten about for at least an hour because that's how long a 5 minute job actually takes. Or the sales guys sell a bike and run into the back demanding that their sale gets preference so the mechy has to fit tubless, pumps computer, pedals tubby bag etc again at least an hours worth of work...

 

 

This happens more than you would believe and next time you walk into a shop and demand your bike back in the afternoon spare a thought for the poor sap who left his bike there the day before you...