Be careful about OUTsurance bike cover

[Denyed]

What details do you need to provide when you claim? Do they require a proof of ownership or do they just pay out? I have also had trouble getting them to specify my bikes correctly (correctly spelled names) - They don't even want serial numbers or anything? I'm just a bit worried that if I do have to claim at any stage they will ask for something I don't have as I purchased both my bikes off the hub and have no receipt.

[Stoffel76]

Thanks I will check that.

 

If that is the case, will almost certainly see my bike cover going to Hollard/Cyclesure - their cover is worldwide including liability (have just had that confirmed)

 

Are you riding professionally? Just be careful if you are, as most domestic policies will exclude liabilities arising from your employment/business/profession...

[bradleyg]

Just to clarify - by "them" do you mean OUTsurance? (just want to be sure, as we've also discussed couple of other firms in this thread).

Yes Outsurance.

[Adrian4Four]

R40k and I think I still negotiated for less than R290 with Miway

 

So easy for the ladies haha. well done though

[walkerr]

Yes Outsurance.

 

Darn - that sucks. Sorry to hear they stiffed you so badly. Hope it comes right.

[Cycling Major]

Also had a claim from them after I forgot about the bike on the roof and tried to get my car into the garage!?!?!

 

But had the payment into my account within 3-4 days. Rode the new bike by that weekend...

[Uni]

The last time outsurance ignored an email, I took to twitter to get their attention. I got someone above the call centre level calling me and I got my problem resolved with "personal" attention, including actually calling me back when they said they would.

[Antoo]

As always, I'm fascinated at conventional Hub wisdom - the OP is happy to phone call centers and get sage input from fellow Hubbers, which appears to trump a look at his policy docs.

[Sylar Rodrigues]

I came acros the following insurere last month http://www.youi.co.za/bicycle-insurance/ got my bike insured by them for R30K at R310/ month. Am I paying to much, and what is a relative price for a bike?

[Sylar Rodrigues]

I can honestly say that I do not know very much when it comes to insurance, BUT I can tell you the following...

 

I phoned OUTsurance for a quote for insurance on my car as well as my MTB and the quote I received was as follows:

 

Car - R580.00

MTB - R895.00

 

 

I am not sure why they want me to let alone pay more... but pay THAT much more for my MTB??

 

Needless to say, I did not accept the quote and got a premium for even less than half the price (combined price) with MiWay!

wow what bike do you have? must be double plated in gold

[KENDA]

I came acros the following insurere last month http://www.youi.co.z...ycle-insurance/ got my bike insured by them for R30K at R310/ month. Am I paying to much, and what is a relative price for a bike?

 

That's Outsurance bud, they started that brand in Australia.... Seems like it's coming over to SA now.

[Sylar Rodrigues]

That's Outsurance bud, they started that brand in Australia.... Seems like it's coming over to SA now.

DANG they got me, so far away from their usual green and purple though, they probably got the hint, haha

[SupremeLady]

wow what bike do you have? must be double plated in gold

Cannondale Flash 1 29er... and if it was double plated in gold, I might have paid that amount

[Johnnn01]

Afternoon walkerr,

We confirm both the above mentioned concern, as well as your Hello Peter entry are of concern to us.

With regards to your numerous attempts in requesting feedback we truly do apologize for this, as first call resolution for our clients are imperative.

The concerns raised were escalated to a client care manager who will provide you with detailed feedback.

Trust the process followed suffice.

Regards

Johnny Nel

OUTsurance

Client Relations Manager

[HeyYou]

Walkerr

 

Despite Johnny Nel's assurances above, I'd be very, very careful of OS.

 

I had a claim once, OS paid out 60% of the value. I wanted to know why and despite 10s of phone calls, e-mails, letters (YES EVEN OLD FASHIONED LETTERS) etc etc, I still have had nothing in writing from OS, NADA!!!!

 

They just ignored me.

[Prince]

I came acros the following insurere last month http://www.youi.co.z...ycle-insurance/ got my bike insured by them for R30K at R310/ month. Am I paying to much, and what is a relative price for a bike?

 

The % of the value is high

Edited July 3, 2013 by Prince