Momsen Bikes Worst Rims and service?

[Iwan Kemp]

I bought a Specialized............the wheel cracked, the warranty was honoured by Cool Heat (the Shimano importers). I wasn't happy with the wheel I got. I went directly to Specialized who told me that there was nothing they could do as they were only liable for the frame. I addressed this with the bike shop, who confirmed that this was correct and almost all brands worked in this way.

Should've taken it further with the shop you bought the bike from and if you didn't get any joy there CPA them. In a nice way of course.

[Boers3un]

Read 'em again. In one post you say you asked for an alternative which they gave, but you felt it was too expensive. Then in another you say you asked, but was ignored.

 

In one post you say you asked nicely, in another you confronted them on Facebook. In your last one "was slightly more aggressive and I said fine if this is how you respond, by deleting posts that might reflect negative do it. there are other places I can inform people of your lack of service"

 

I say it's the cheapest 29er in THEIR range, you say not true you could get a cheaper one somewhere else. Not quite on the same topic there.

 

I SAY THIS: I agree that even if someone is wrong, and dealt with it like a chop (note the "someone") a dealer must always be respectful of the customer and his or her own brand. The problem here is Solomon should've gone the (possibly) awkward route to recommend upgraded rims or wheelset for your weight or at least have informed you so you could make an informed decision. If there's a weight limit on those wheels or rims and you were not informed you can CPA them. But YOU bought the bike from THEM and not from Momsen. Slating Momsen seems a bit out there.

 

I have done one warranty with TWT and have been involved with another.

 

1. Prologo saddle

Bought one new and after a short period of time the saddle showed excessive wear. IMO. Via my LBS, they asked for pics and then sent me a new one without any hassle. Didn't have to courier the saddle to them first, no arguing. Straight FOC replacement.

 

2. Friend's Tomac had a crack on rear tri

Crack was discovered post ride late afternoon. Took some pics which I forwarded to them. THE NEXT MORNING I received an email forwarded by them to me from the factory saying a rear tri will be flown out THAT SAME DAY from the states. Bike was back in action within 7 working days.

 

Excellent service I would say.

 

Perhaps My explanation isn't that clear. So In short I agree with some of the stuff you are saying but I wouldl ike to give you a quick recap:

1. RIm buckled, got it trued(no one said anything about my weight and this was not the same store I bought the bike from)
   
2. Rim buckled after a fall, Cool I broke it no problem there
   
3. Rim Buckled while pushing down on my shock - Not cool
   
4. Contacted Momsen after Solomons said yea actually you need these 6k rims and asked listen are the rims that bad? They sidestepped the question and said nothing about weight or asked me what I was doing just said sometimes rims break. Mailed them again asked for recommendations and no response.
   
5. Went to another shop they said the rims are bad and you need new ones. I said I would like to perhaps have the same rims but perhaps with stringer spokes-called Momsen sorry we do not have these but we can sell you these XT rims. My question why sell the bike with the rims if you can't supply me with another set? - Response uhm yea, oh uhm.
   
6. Mailed them again - no response
   
7. Posted on FB asked why the do not respond to mails and why they sell bikes but can't provide me with the same rims afterwards.- they deleted the post at this stage I was still friendly and trying to get an asnswer from them
   
8. Realized my post is deleted no I post the fact that their service is pathetic.
   

What I have come to realize, is the following:

1. Obviously got sold the wrong bike from Solomons - Yes not Momsens fault
   
2. heavy okes needs stronger rims - I can live with that just whished someone would inform me of this - Thanks for nothing Solomons and Finish line cylces
   
3. If you want advice on something come here as there are guys that know what they are talking about
   
4. Momsens after sales servers is none existing at least from my experience.
   

So in a nut shell thanks for the advice guys I have a new front rim with a double layer and it seems to work great. I will be replacing the back one ASAP.

[Pusher]

Yeah true, but momsen can't be held responsible for Solomon's stuff up, as they're only an appointed agent. Same as if ABE supply flooring solutions to a contractor, who stuffs up the prep and the floor goes bad. Client goes after the contractor. If the batch of flooring stuff was bad then the contractor goes after ABE. but ABE sends their specialists to do a core sample, or in extreme cases rip up sections of the floor to determine fault of prep or product.

 

In this case it's fault of the advice, hence Solomon's.

And how do you know it was Solomon's stuff up?

[Iwan Kemp]

Perhaps My explanation isn't that clear. So In short ...

 

[Longbarn Killer]

Should've taken it further with the shop you bought the bike from and if you didn't get any joy there CPA them. In a nice way of course.

This was before the CPA. The bikeshop just shrugged their shoulders and they told me to stop complaining. The warranty was honoured, the only problem was that the replacement wheel was different to the original that came with the bike. I ended up having two different colour wheels on the bike.

[TimC]

Glad you got new rims...now go out and enjoy your riding!

[NINER_boy]

Had a run - in with Momsen about a year or so ago.

 

Bought a new TWEN9AL frame, and built up as single speed.

Rode for a week or so, and saw a hairline crack on the lower end of the weld below the seat-tube and seat stays.

 

LBS contacted Momsen, and I had to say, there was a million and one questions and emails going to and fro about setup and seattube length and so on.

Yes, all valid questions, but the feeling I got is that they wanted to sidestep the replacement.

 

Another BIG issue for me was the headtube length "incompatibility" with the tapered part of a Rockshock fork.

The issue here was that the headtube is so short that the top bearing and compression ring got caught on the fork;s taper WITHOUT reaching the top bearing seat in the headtube.

Contacted Momsen, and their suggestion was "to buy a new Fox shock", a 7k exercise. (Not possible for me)

 

My query here mainly related that they state, ON THE WEBSITE, the incompatibility issue with these RebaXX Rockshock tapered steerer models.

 

Eventually replaced.

 

My solution for the headtube issue, I had a crown race machined out of stainless steel, that is double the stack height of a normal crown race, and this sorted the issue.

 

All in all, not impressed in how the situation was handled, to join in with the OP.

 

Well, since I have moved on and no longer own the Momsen.

Not bad bikes, local but at a premium, and after sale service needs to be jacked.

 

Happy hoopin

[Captain Fastbastard Mayhem]

And how do you know it was Solomon's stuff up?

 

Because no bike shop should sell a bike with wheels like that to a dude who weighs 110kg. It's simply common sense. The fact that Momsen specs those wheels on their most entry level of entry level bikes has nothing to do with it. The guy went to a bike shop (not sure you can call Solomons that, but anyway) and looked for advice. If the salesman had had even one iota of common sense, he would have said that the wheels would not be strong enough and asked what type of riding he does etc etc and advised accordingly.

 

It's apparent that they didn't.

 

Hence - Solomons stuffed up during their sales process.

 

Momsen did stuff up on their communications strategy with this client, but it's not their fault he was sold the wrong bike.

 

It's simply common sense - you should try it every so often.

[Longbarn Killer]

If there is no weight limit mentioned on the bike or the wheels, then you can reasonably expect them to last.

 

If the manufacturers don't specifiy a weight limit, you cannot expect the bike shop to turn a customer away or force him to buy something more expensive because of his weight.

 

If the wheels cannot handle a 110kg rider, then they must state that on the wheel or the warranty booklet.

Edited July 25, 2013 by Longbarn Killer

[Steven Knoetze (sk27)]

If there is no weight limit mentioned on the bike or the wheels, then you can reasonably expect them to last.

 

If the manufacturers don't specifiy a weight limit, you cannot expect the bike shop to turn a customer away or force him to buy something more expensive because of his weight.

 

If the wheels cannot handle a 110kg rider, then they must state that on the wheel or the warranty booklet.

 

Imagine what the warranty book, which I have yet to see one personally, would look like if it covered all scenarios and eventualities??Plastic brake lever = don't pull these to hard or bump them against a wall when parking as they might break for example.

 

If you wanted to buy a new wheelset right now you would do research on the specs, weight limits, materials used and probably user reviews as well, so how is it different to buying a new bike.

While I agree that the salesman should be of assistance in guiding you to the most appropriate choices for your riding you are ultimately responsible for your choice. Yours is the final decision so make sure you are adequately informed before swiping your card. It's very convenient with the CPA now that you have something to fall back on but the responsibility, I feel, is still with the buyer as no-one is holding a gun to your head and forcing you to buy. The CPA is there to cover dodgy second-hand car dealers, etc.

[Longbarn Killer]

Imagine what the warranty book, which I have yet to see one personally, would look like if it covered all scenarios and eventualities??Plastic brake lever = don't pull these to hard or bump them against a wall when parking as they might break for example.

 

If you wanted to buy a new wheelset right now you would do research on the specs, weight limits, materials used and probably user reviews as well, so how is it different to buying a new bike.

While I agree that the salesman should be of assistance in guiding you to the most appropriate choices for your riding you are ultimately responsible for your choice. Yours is the final decision so make sure you are adequately informed before swiping your card. It's very convenient with the CPA now that you have something to fall back on but the responsibility, I feel, is still with the buyer as no-one is holding a gun to your head and forcing you to buy. The CPA is there to cover dodgy second-hand car dealers, etc.

 

I disagree............cast your mind back to when you started cycling. I bet you didn't have a clue what you were looking for. You saw a bike you wanted and you bought it. Unless you were told otherwise, you wouldn't have had a clue about weight limits, sag, rebound, top tube length etc, etc. You just bought it and expected it to work.

[rock]

the irony is that Momsen cater especially especially for big guys....with their X-AL bike

 

http://www.momsenbikes.com/index.php?option=com_k2&view=item&layout=item&id=169&Itemid=728

[Trackie]

When you took the wheel to Finish Line did you stress that you had ongoing problems with the wheel and ask advice? If a wheel is brought in to be trued, that is what is done, if our advice is sought then we will give it to the best of our ability. I think it is a bit harsh to flame Finish Line for not asking your personal history with the wheel, you wanted it trued and that is what was done.

[Johan Bornman]

When you took the wheel to Finish Line did you stress that you had ongoing problems with the wheel and ask advice? If a wheel is brought in to be trued, that is what is done, if our advice is sought then we will give it to the best of our ability. I think it is a bit harsh to flame Finish Line for not asking your personal history with the wheel, you wanted it trued and that is what was done.

A good wheel mechanic doesn't need to know the wheel's history. A rim that's permanently bent cannot be straightened by fiddling with the spokes. It takes an experienced wheelbuilder to determine this situation quickly. It takes a not-so-experienced wheelbuilder to determine this slowly. It takes a fool to not determine this at all and continue to attempt to true the wheel. A wheel that is bent and then straightened by fiddling with the spokes is a dangerous wheel that WILL collapse.

 

A permanently-bent rim will still be bent when all spoke tension is released. A good rim will return to straight when all tension is released. To determine this before starting to work on the wheel requires a bit of experience.

 

In my view, it is not the user's obligation to know this, the wheelbuilder/mechanic must know this.

Edited July 25, 2013 by Johan Bornman

[eddy]

 

 

I disagree............cast your mind back to when you started cycling. I bet you didn't have a clue what you were looking for. You saw a bike you wanted and you bought it. Unless you were told otherwise, you wouldn't have had a clue about weight limits, sag, rebound, top tube length etc, etc. You just bought it and expected it to work.

 

Caveat Emptor.

 

The law is not there to protect you against your own ignorance.

[Big H*]

 

 

Because no bike shop should sell a bike with wheels like that to a dude who weighs 110kg. It's simply common sense. The fact that Momsen specs those wheels on their most entry level of entry level bikes has nothing to do with it. The guy went to a bike shop (not sure you can call Solomons that, but anyway) and looked for advice. If the salesman had had even one iota of common sense, he would have said that the wheels would not be strong enough and asked what type of riding he does etc etc and advised accordingly.

 

It's apparent that they didn't.

 

Hence - Solomons stuffed up during their sales process.

 

Momsen did stuff up on their communications strategy with this client, but it's not their fault he was sold the wrong bike.

 

It's simply common sense - you should try it every so often.

 

Have you ever been to Solomon's or is your idea of them made up from one sided comments on the Wielnaaf. I seriously doubt it if you will get a visa to enter gauteng!!!!!!!

 

PS, I was at their Woodmead branch today, was helped promptly, got what I wanted, received good advice and a healthy discount as well. I WOULD CALL THEM A BIKE SHOP.

Edited July 25, 2013 by Big H*