Schoemie Posted June 11, 2014 Posted June 11, 2014 Has anybody had experience with warranty claims for frames etc from them? How was the experience and time frame?Looking at Vipa,but warranty concerns me if it cracks etc compared to the other well known brands.
Schoemie Posted June 11, 2014 Author Posted June 11, 2014 (edited) Has anybody had experience with warranty claims for frames etc from them? How was the experience and time frame?Looking at Vipa,but warranty concerns me if it cracks etc compared to the other well known brands.Seems they have never broken Edited June 11, 2014 by Schoemie
GrantRH Posted June 11, 2014 Posted June 11, 2014 Seems they never brake. Well that is concerning... Patchelicious, madbradd, Fisan and 3 others 6
Heel Drop Posted November 13, 2015 Posted November 13, 2015 I will let you know I had to submit one today on a SL929 frame - 2 cracks , one on the seatpost and one on the chainstay
Boerklong Posted November 13, 2015 Posted November 13, 2015 No frame cracks but had problems with rear break on my AL529 and it was sorted without problems Heel Drop 1
Heel Drop Posted November 23, 2015 Posted November 23, 2015 not a great experience with momsen warranty - wont buy Momsen againÂ
Pieter1 Posted November 23, 2015 Posted November 23, 2015 I had two frames cracked and replaced with no problems.
Heel Drop Posted November 23, 2015 Posted November 23, 2015 They dont have the SL929 frame so my options were - fix the frame Upgrade to a 2015 Momsen Vipa XT and pay in the difference
Christie Posted November 23, 2015 Posted November 23, 2015 (edited) Two friends' Momsen frames cracked in the first year, neither were warrantied. Perhaps service differs in other areas, but both were given BS reasons, like "it cracked because you clamped the frame on the seat tube in a repair stand , but had no post in the seat tube" when the seat posts were never removed by them, and they dont have clamp repair stands at home. Funny that both frames cracked in the same place, but came from different shops, and the gentlemen do not know one another. If wou want, send me a PM, and I can put you in touch with them directly, before you decide. Edited November 23, 2015 by Christie gummibear and Mojoman 2
Heel Drop Posted November 23, 2015 Posted November 23, 2015 Mine was also seat post and the chain stay I decided to upgrade since I need a bike when I am going on holiday first week of Dec so no time to mess around now This is the only 3 weeks of the year I can ride every day so I need to get a bike back before I go , but once I have a bad experience I wont buy that brand ever again - that is all I can do  Well that and share my experience so that when others investigate they know where to go /not to go Dustbin Dog 1
Christie Posted November 23, 2015 Posted November 23, 2015 If it was designed and manufactured right, it should not crack, no? Heel Drop and Dustbin Dog 2
Heel Drop Posted November 24, 2015 Posted November 24, 2015 give credit where its due - they have accommodated me in some other way today as a show of goodwill so good come back for them on this - always appreciate it when a supplier show some goodwill to there customers
NelAndre Posted November 24, 2015 Posted November 24, 2015 give credit where its due - they have accommodated me in some other way today as a show of goodwill so good come back for them on this - always appreciate it when a supplier show some goodwill to there customersOk, so what did they do if I may ask?
Heel Drop Posted November 24, 2015 Posted November 24, 2015 I could not get the VIPA team Frame 2015 so I had to settle for the 2015 vipa XT frame but I run a 1x set up so they added the VIPA 1x chainstay for free so I can add that to the frame and run a 1x setupÂ
NelAndre Posted November 24, 2015 Posted November 24, 2015 Awesome, enjoy the riding, I like that 2015 XT Frame. You will enjoy it. Heel Drop 1
DJuice Posted January 13, 2016 Posted January 13, 2016 What is a reasonable time frame to expect feedback from Momsen after you have informed them of damage (paint) to a frame? Steven Knoetze (sk27) and Mojoman 2
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