Fabian46 Posted June 23, 2014 Posted June 23, 2014 Had my bike at a LBS recently for a service and left there kinda cheesed off. Booked my bike in the previous day for a service and couple of adjustments....get there the next day....and nothings been done. So i wait there....for a couple of hours... while i watch the owner working on a couple other bikes first...so i dont bother too much....then he pulls in his own personal bike in and starts servicing it. at this point im quite irritated but keep my cool. So firstly...i was a paying customer...so he wasnt doing me any favours. secondly, i took the bike there the previous day already. I really want to support the smaller establishments....but this okes priorities was way off! I dont think im being petty when i expect the same kind of service from a big or small establishment. He should maybe service his own while no one is watching.... nonky 1
DIPSLICK Posted June 23, 2014 Posted June 23, 2014 THE QUESTION EVERYONE IS GOING TO ASK NAME AND SHAME ChUkKy, Mntboy, The MTBer and 1 other 4
Fabian46 Posted June 23, 2014 Author Posted June 23, 2014 THE QUESTION EVERYONE IS GOING TO ASK NAME AND SHAME Nah Dips...I dont want to do that. There are many other shops to go . I'm more trying to get a feel as to how far our loyalty as customers goes regarding our smaller LBS establishments
Edge540 Posted June 23, 2014 Posted June 23, 2014 If I were you I'd simply have asked for my bike back and taken it elsewhere.
Brian Fantana Posted June 23, 2014 Posted June 23, 2014 Did they say that your bike will be ready the next day? And did they call you to say that your bike is ready? If both parties agreed that it will be done by the next day, you have a reason to be frustrated, but if you just assumed that it will be ready the next day, well then it was a lack of communication from both parties. ChUkKy and Tjokkits 2
DIPSLICK Posted June 23, 2014 Posted June 23, 2014 Nah Dips...I dont want to do that. There are many other shops to go . I'm more trying to get a feel as to how far our loyalty as customers goes regarding our smaller LBS establishmentsagreed nothing will come from it, but as i always say move on find a REAL LBS dont put up with *** you dont need, that guy must take his bike off the work station and try help you as quickly as possible, then i will support him Fabian46 and BogusOne 2
Vangar Posted June 23, 2014 Posted June 23, 2014 Nah Dips...I dont want to do that. There are many other shops to go . I'm more trying to get a feel as to how far our loyalty as customers goes regarding our smaller LBS establishments Not far when a lot of them seem to be doing their best to destroy it. I walk into a certain big cycle shop chain(yes that one, won't say which branch, but not the closest to me) yesterday as they are the only place open on a Sunday. I require a starnut. Fairly common as oh, 99.95% or so of bikes use said item(correct me if I'm crazy), ask, get blank stares, no they don't have any.....ok, have any topcap sets with them in? Nope? Are you sure they're pretty common. Why no I wouldn't like to scratch in the takeoff and odds and ends box. Very nice of you to offer but pretty sure any starnut in there won't work so well. Maybe it's just my luck never being close to my local shop when I need stuff but yeah. Fabian46 1
Fabian46 Posted June 23, 2014 Author Posted June 23, 2014 Did they say that your bike will be ready the next day? And did they call you to say that your bike is ready? If both parties agreed that it will be done by the next day, you have a reason to be frustrated, but if you just assumed that it will be ready the next day, well then it was a lack of communication from both parties. Yes it was agreed, in fact, he had the bike from the Thursday evening, so that i could pick it up the Saturday morning to go for a ride... But even still...to pull your own bike in for a service while you have a customer standing there and waiting....uncool. I think im too polite when it comes to to that kinda thing... nickcza and nonky 2
Brian Fantana Posted June 23, 2014 Posted June 23, 2014 Yes it was agreed, in fact, he had the bike from the Thursday evening, so that i could pick it up the Saturday morning to go for a ride... But even still...to pull your own bike in for a service while you have a customer standing there and waiting....uncool. I think im too polite when it comes to to that kinda thing... Ja, look that is unacceptable. If you did not agree on a date and time, he might have had a leg to stand on, but it is just super arrogant to not finish a job in time, and taking care of your personal bike while the customer is waiting. I won't support them again. Fabian46 1
nickcza Posted June 23, 2014 Posted June 23, 2014 Yes it was agreed, in fact, he had the bike from the Thursday evening, so that i could pick it up the Saturday morning to go for a ride... But even still...to pull your own bike in for a service while you have a customer standing there and waiting....uncool. I think im too polite when it comes to to that kinda thing... It seems politeness gets you nowhere with service, from any kind of business. Fabian46 and Vangar 2
IronAss Posted June 27, 2014 Posted June 27, 2014 You guys need to come to kuilsrivier. Our lbs is the best. Well done Eloff and staff.
footdoc Posted June 27, 2014 Posted June 27, 2014 I have learned that lesson already, so I decided never to pay anyone to turn bolts. Learn how to do it Yourself. It's simple and needs very few tools. WezGK, Fabian46 and nonky 3
Tumbleweed Posted June 27, 2014 Posted June 27, 2014 It seems politeness gets you nowhere with service, from any kind of business. This line from The Untouchables says a lot: Al Capone: You can get further with a kind word and a gun than you can with just a kind word. BenReaper and Fabian46 2
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