MTBeer Posted July 2, 2014 Posted July 2, 2014 The LBS dealt with them for the last month or so and yesterday informed me that it seems the situation is in a deadlock. That was when I created this thread and at the same time contact them directly to inform them of what it is I am doing as well as why I am doing it. Thankfully they responded very positively and it was simply because they wanted to resolve the matter and make sure I was a happy customer. They only checked this thread later so I do not think it is fair to say they had to be threatened or anything of the kind. I think they were just unaware of my situation and how I felt about it. I wish more companies would be as open and understanding as that well someone gave you k@k service. either your LBS or Omnico.
Rouxenator Posted July 2, 2014 Author Posted July 2, 2014 Not sure which of the two sisters I dealt with, was it Miss Understanding or Miss Communication? All I can say is I am delighted that after all this time the issues was sorted.
DIPSLICK Posted July 2, 2014 Posted July 2, 2014 Not sure which of the two sisters I dealt with, was it Miss Understanding or Miss Communication? All I can say is I am delighted that after all this time the issues was sorted. END VAN PRENT
Steven Knoetze (sk27) Posted July 3, 2014 Posted July 3, 2014 Wow, that was quick! Just got a call from them - they will replace the frame with no quibbles. Seems it was just a bit of admin that they needed to sort out with the international suppliers but they will handle it for me. Sending a new frame to the LBS as soon as they can. Thank you Omnico I really did not expect it and I am very happy Maybe consider selling the replacement frame as you and GT frames obviously don't mix well. Glad you got everything resolved.
Rouxenator Posted July 4, 2014 Author Posted July 4, 2014 Waiting for me at LBS. Anyone want to buy a brand new GT Zaskar 29er frame?
worriesnot Posted July 4, 2014 Posted July 4, 2014 Waiting for me at LBS. Anyone want to buy a brand new GT Zaskar 29er frame?good luck with the sale
Zariuss Posted August 31, 2015 Posted August 31, 2015 I had the greatest experience with Omnico! Very helpful and sorting my problem very quickly.My lbs also played a big role. I think a lot of times the LBS is to blame rather than the suppliers!
Zariuss Posted August 31, 2015 Posted August 31, 2015 Waiting for me at LBS. Anyone want to buy a brand new GT Zaskar 29er frame?IMG-20140704-WA0000.jpg You are making a GIANT Mistake
Patchelicious Posted August 31, 2015 Posted August 31, 2015 I had the greatest experience with Omnico! Very helpful and sorting my problem very quickly.My lbs also played a big role. I think a lot of times the LBS is to blame rather than the suppliers!And often it's not. So many times I have stood next to the guys in the LBS when they are on the phone to suppliers, promises are then made based on what the suppliers say, and then the LBS guys get shouted at when stuff doesn't arrive. Funny enough just happened to me. Ordered a pair of shoes last week Thursday, supplier said it would at LBS today, drove out there only to pick it up, not there, call supplier, "oh no will be there tomorrow"......
Kelloggs Posted September 17, 2015 Posted September 17, 2015 For those that missed it : http://www.thehubsa....rame-and-again/ I have had not one, not two but three frame failures on GT 29er bicycles in the last 18 months. After the last one Omnico is refusing to provide me with a replacement frame or refund me the R4000 I paid a year ago to upgrade from a cracked Karakoram to a Zaskar frame. Is there anything I can do other than make sure as many people possible know about this ? --------------------------------EDIT : This story has a good end : https://community.bikehub.co.za/topic/140906-omnico-and-my-3rd-gt-frame/page__st__48?do=findComment&comment=2350479 Thank you Omnico Shocking!!
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