eddy Posted November 16, 2015 Posted November 16, 2015 On Saturday at 12:15 I added new sealant to my SS back tyre and then realised that the reason it won’t hold air is because the rim tape must be faulty, so I rushed off to my LBS to buy a roll of tape and some more sealant so I could sort it out on Saturday afternoon. I got there at 12:45. Now I know that this is close to closing time on the day before the 94.7, but I was stunned at the service I got. Instead of just selling me the stuff, Ryan took my wheel, saved the new sealant, removed the dried gunky sealant in the tyre, removed the old tape, spent 10 minutes meticulously cleaning the rim with rubbing alcohol, wrapped 2 layers of tape, replaced the saved sealant, replaced the tyre and then wiped the wheel down before spraying it with some magic muti and cleaning it thoroughly. BY NOW IT WAS BEYOND CLOSING TIME ! All this for the price of a couple of metres of rim tape, when they could have sold me a roll and a bottle of Stans. The audacity, to think that I needed to save the money and have half an hour of my Saturday afternoon to myself ! I was so outraged that I bought myself a case of beer and drank half of it. I will take the second dozen to Mike’s Bikes and let them find out how it feels to ride a long way in the heat and wind with a head ache the following morning. And that is why I support them !
Cat2forLife Posted November 16, 2015 Posted November 16, 2015 Nice to here this. People are always very quick to make a big deal if something goes wrong, but don't even think twice about saying something good. Thanks for changing the tone a bit.
Edition 507 Posted November 16, 2015 Posted November 16, 2015 Oh dear God eddy, that must have been awful, you might want to consider some trauma counselling!
Jensie Posted November 16, 2015 Posted November 16, 2015 And I was waiting for the "uitkak"..... Mikes Bikes
Tumbleweed Posted November 16, 2015 Posted November 16, 2015 Take a whole case to really show them how really outraged you are...
NelAndre Posted November 16, 2015 Posted November 16, 2015 On Saturday at 12:15 I added new sealant to my SS back tyre and then realised that the reason it won’t hold air is because the rim tape must be faulty, so I rushed off to my LBS to buy a roll of tape and some more sealant so I could sort it out on Saturday afternoon. I got there at 12:45. Now I know that this is close to closing time on the day before the 94.7, but I was stunned at the service I got. Instead of just selling me the stuff, Ryan took my wheel, saved the new sealant, removed the dried gunky sealant in the tyre, removed the old tape, spent 10 minutes meticulously cleaning the rim with rubbing alcohol, wrapped 2 layers of tape, replaced the saved sealant, replaced the tyre and then wiped the wheel down before spraying it with some magic muti and cleaning it thoroughly. BY NOW IT WAS BEYOND CLOSING TIME ! All this for the price of a couple of metres of rim tape, when they could have sold me a roll and a bottle of Stans. The audacity, to think that I needed to save the money and have half an hour of my Saturday afternoon to myself ! I was so outraged that I bought myself a case of beer and drank half of it. I will take the second dozen to Mike’s Bikes and let them find out how it feels to ride a long way in the heat and wind with a head ache the following morning. And that is why I support them ! Sounds like you bought them beer before.........? Just kidding............awesome story and well written. I echo the sentiments at the top, thanks for changing the tune and perspective. I firmly believe you get what you are.......you obviously treat others well hence the treatment you get. Thanks for a fresh view.
Snow Posted November 16, 2015 Posted November 16, 2015 Always get 'go the extra mile' type of customer service from Mikes Bikes Typical Ryan attitude.
Underachiever Posted November 16, 2015 Posted November 16, 2015 On Saturday at 12:15 I added new sealant to my SS back tyre and then realised that the reason it won’t hold air is because the rim tape must be faulty, so I rushed off to my LBS to buy a roll of tape and some more sealant so I could sort it out on Saturday afternoon. I got there at 12:45. Now I know that this is close to closing time on the day before the 94.7, but I was stunned at the service I got. Instead of just selling me the stuff, Ryan took my wheel, saved the new sealant, removed the dried gunky sealant in the tyre, removed the old tape, spent 10 minutes meticulously cleaning the rim with rubbing alcohol, wrapped 2 layers of tape, replaced the saved sealant, replaced the tyre and then wiped the wheel down before spraying it with some magic muti and cleaning it thoroughly. BY NOW IT WAS BEYOND CLOSING TIME ! All this for the price of a couple of metres of rim tape, when they could have sold me a roll and a bottle of Stans. The audacity, to think that I needed to save the money and have half an hour of my Saturday afternoon to myself ! I was so outraged that I bought myself a case of beer and drank half of it. I will take the second dozen to Mike’s Bikes and let them find out how it feels to ride a long way in the heat and wind with a head ache the following morning. And that is why I support them ! I nominate this as "Post of the Year"
raptor-22 Posted November 16, 2015 Posted November 16, 2015 the audacity of delivering good service. I'll have to arrange a meeting with all retailers and distributors to stamp out this practice pronto.
scotty Posted November 16, 2015 Posted November 16, 2015 I've heard rumour of this behaviour before, lets hope its catchy.
EugeneS Posted November 16, 2015 Posted November 16, 2015 On Saturday at 12:15 I added new sealant to my SS back tyre and then realised that the reason it won’t hold air is because the rim tape must be faulty, so I rushed off to my LBS to buy a roll of tape and some more sealant so I could sort it out on Saturday afternoon. I got there at 12:45. Now I know that this is close to closing time on the day before the 94.7, but I was stunned at the service I got. Instead of just selling me the stuff, Ryan took my wheel, saved the new sealant, removed the dried gunky sealant in the tyre, removed the old tape, spent 10 minutes meticulously cleaning the rim with rubbing alcohol, wrapped 2 layers of tape, replaced the saved sealant, replaced the tyre and then wiped the wheel down before spraying it with some magic muti and cleaning it thoroughly. BY NOW IT WAS BEYOND CLOSING TIME ! All this for the price of a couple of metres of rim tape, when they could have sold me a roll and a bottle of Stans. The audacity, to think that I needed to save the money and have half an hour of my Saturday afternoon to myself ! I was so outraged that I bought myself a case of beer and drank half of it. I will take the second dozen to Mike’s Bikes and let them find out how it feels to ride a long way in the heat and wind with a head ache the following morning. And that is why I support them ! You need to teach this cheeky dude a lesson, pronto! Forget the beer, two bottles merlot will leave him with a headache he won't soon forget.
V12man Posted November 16, 2015 Posted November 16, 2015 Oh dear God eddy, that must have been awful, you might want to consider some trauma counselling! Ask him about his chain tensioner.... HOWEVER - I know for a fact he DID visit a trauma councellor on Saturday afternoon... briefly.... very briefly.....
eddy Posted November 16, 2015 Author Posted November 16, 2015 Sounds like you bought them beer before.........? I have, but as a thank you afterwards, not an upfront bribe to try and get something for nothing. I always wonder about the "I have been ripped off by every bike shop I have ever used; they are all a bunch of rude dicks " types who post here. I have never experienced it from people like Anton B, Grant U or Mike B, and they are some of the grumpiest guys in town
Eddy Gordo Posted November 16, 2015 Posted November 16, 2015 Awesome stuff, Made me think of that line in the outsurance ad " like a rabbit on tik"
V12man Posted November 16, 2015 Posted November 16, 2015 I have, but as a thank you afterwards, not an upfront bribe to try and get something for nothing. I always wonder about the "I have been ripped off by every bike shop I have ever used; they are all a bunch of rude dicks " types who post here. I have never experienced it from people like Anton B, Grant U or Mike B, and they are some of the grumpiest guys in town What about a certain Johan B? :ph34r:
Edition 507 Posted November 16, 2015 Posted November 16, 2015 Ask him about his chain tensioner.... If eddy and his chain are suffering from a bit of tension after the incident, then the best remedy I can suggest is to get them both well oiled!
Recommended Posts
Archived
This topic is now archived and is closed to further replies.