Garmin honoured their warranty :-)

[Ratty]

All too often people post about negative experiences.  This week I have a very positive experience with a garmin warranty claim.

 

Last month in preparation for the Vitality Rewards changes I bought the Garmin VivoSmart HR (I've wanted something like it for a long time).  It is a fantastic device that can broadcast my heart rate to my Edge 500 and its great for runs etc.  Loving it.

 

Then on Sunday I went surfing.  As the device is water resistant up to 50 metres I didn't bother to take it off, in fact I was recording my session (website says you can swim and snorkel with it).  When I tried to stop the session, the touch screen wouldn't work . I thought it was just because it was wet, but shortly afterwards the device shut down completely.

 

After charging for a few hours at home it came to life again.  But by the next morning it was dead again.  Absolutely devastated I took it to Nav World aka Garmin in the hope that they could repair it.   They said they would look at it and let me know. 

 

Got a call today to say that it definitely isn't working properly and that they have put aside a replacement device for me.

 

So thumbs up for Garmin for honouring the warranty and for not even making me feel like I did something wrong (which lots of places do).

[Brickleberry]

Garmins warranty in my experience is second to none in SA. They are fantastic.

[ahmedbadat]

i too had a similar good experience with navworld in randburg, took my 4 month old 920xt there for them to check out as it was giving some in accurate measurements, walked out with a brand new one as they realised it was a fault with the unit.

[MAVERICK 13]

I've also had very good service from Garmin in SA.

 

They've replaced a few products for me. The one time, they sent me a goodie bag as well. 

[Iceman.]

Awesome !

[Eddy Gordo]

Awesome stuff

[Slakkepas]

garmin after sale service is awesome!! 

[Motard660]

I can say the same...they are good with their Warranty claims. 

 

I Bought two 810 Edge Bundles in 2014. One for me and another for my wife.About a month ago I found that my HR monitor connect and disconnect continuously from the 810 unit. Knowing that my Unit was out of Warranty, I took it to Cape Union Mart from where I had bought the units. I requested that they forward it to Garmin for repair.

 

A few days later got a response from Garmin. They establish that my Unit and the HR monitor was faulty and that they will supply me with a brand new Garmin 810 edge Bundle with all Warranty in tact. They requested an amount of R1200. I was more than happy to pay it since I was aware that my Unit was already out of warranty and the price of a new Garmin 810 Edge is way over 5k. 

 

I will definitely keep on supporting Garmin

['Dale]

2015

My 800 came loose during a race and crash damaged

Got an 810 at a crazy replacement price

 

Great after-sales service

[Bobbo_SA]

Also in the past had good service from them on a hiking GPS, have car, hiking and cycling GPS-es and all Garmin, would take a lot to get me to change to another brand.

[zabalad]

I also had a great experience with my Garmin 510 warranty claim

Way to go Garmin, that is the way to keep happy customers!

[Rocket-Boy]

Only ever heard good things about Garmin and their warranty.

[Paul Ruinaard]

Garmins warranty in my experience is second to none in SA. They are fantastic.

My experience as well.

 

That is why I will always use them.

 

Not like some of the other strings.

[slickandtyred]

Well done Garmin

[fabes]

Please be honest, did you not maybe swim deeper than 50m?

[Pikey]

Awesome to hear good news story's . Kudos to garmin.

And garmin's are awesome ????