Who's fault is this now...

[raptor-22]

Again, how would you know something is missing when there is no reason to suspect it is missing? I had zero reason in the past 4 months to suspect anything is wrong.

 

As I said before, the bike had a lefty so no, I could not compare. And why would I compare anything if I had no reason to do so?

 

And also, you expect me to see a part is missing but yet, this reputable online store shipped it incomplete?

 

Look, I don't want anything from them other than to help me out and get me the missing part.

What worries me is that this part is sold (apparantly) as part of the wheelset. So I doubt this online store will have what I need seperately. Which means they will have to order from the manufacturer...

 

But, who knows, maybe I get lucky...we shall see. Hopefully I will be able to borrow a front wheel somehwere and I can go ride with my wife on Wednesday.

 

 

Prepare yourself for Monday morning when the Hub "What if/holier than thou " cognoscenti arise and pour vitriol upon your plight.

 

Which wheel set is it? Perhaps its a commonly available part.

If its an Easton you amy very well be up the creek without a paddle. In which case we'll have another thread of us vs them 

[Matchstix]

French; is most probably mavic wheels. . .

[gtr1]

Maybe just call the dealer, explain the situation and see what happens. You may be surprised and they sort it out. Then no need for this thread, and nobody can blaim anybody.

[Eldron]

I'm battling to think of a wheelset or fork/axle configuration that would actually fit together and work with a piece/adaptor/spacer missing.

 

Give us some info and we'll help sort you out.

 

A pic or two would rock.

[Paul Ruinaard]

I read this earlier on the weekend and have the same questions - what hub and wheel set? Some photos please. How did it ride with the spacer missing? 

 

If you rode it and there were pieces missing you are going to struggle to prove where the damage came in and that it wasn't caused by riding it without the spacer (which you didn't know needed to be there).

 

I have a similar scenario - sent a fork in for service - came back and I rode it only to notice later on it was now 80mm not 100mm. Now to prove it wasn't 80mm when I sent it in. I haven't even started on this one yet and I know I will never win. 

 

Give up - jot it down to school fees.

 

 

[splat]

Please

[BarHugger]

So in January I purchased a wheelset from a local online store.

 

Meer trap en minder kla...........

[NickGM]

Again, how would you know something is missing when there is no reason to suspect it is missing? I had zero reason in the past 4 months to suspect anything is wrong.

 

As I said before, the bike had a lefty so no, I could not compare. And why would I compare anything if I had no reason to do so?

 

And also, you expect me to see a part is missing but yet, this reputable online store shipped it incomplete?

 

Look, I don't want anything from them other than to help me out and get me the missing part.

What worries me is that this part is sold (apparantly) as part of the wheelset. So I doubt this online store will have what I need seperately. Which means they will have to order from the manufacturer...

 

But, who knows, maybe I get lucky...we shall see. Hopefully I will be able to borrow a front wheel somehwere and I can go ride with my wife on Wednesday.

I couldn't agree with you more.

 

(a) You've paid for something, the supplier is obliged to give you that thing in its entirety. It's not unreasonable to expect this. If something is missing, it's their mistake. It's not your mistake for not noticing something that you didn't know existed. Doesn't really make sense.  

(b) If you handed everything over to another person/LBS/expert just because you didn't have a complete working knowledge of it, you would probably never accomplish anything in life, ever.  

 

So ja, I'm not really sure why you're getting a hard time about this. 

[Edge_Design]

I couldn't agree with you more.

 

(a) You've paid for something, the supplier is obliged to give you that thing in its entirety. It's not unreasonable to expect this. If something is missing, it's their mistake. It's not your mistake for not noticing something that you didn't know existed. Doesn't really make sense.  

(b) If you handed everything over to another person/LBS/expert just because you didn't have a complete working knowledge of it, you would probably never accomplish anything in life, ever.  

 

So ja, I'm not really sure why you're getting a hard time about this. 

 

Depending on what the part is it could have just fallen off inside the box in transit. The shop has done nothing wrong and the buyer's lack of knowledge resulted in him not looking in the box for the part (maybe he even found it and dismissed it as junk). You can't really blame anyone in that scenario, but hopefully the shop would work together with the buyer to find a solution - even if that just means a good deal on a new hub and a free rebuild.

 

Given the time that has passed it is highly unlikely that you can expect the shop to take the blame for it. Even if you are being 100% honest, it's impossible for the shop to distinguish between you and the 100's of people that would just take a chance if they had lost the part themselves while changing a tyre.

 

Post a pic of the hub - maybe someone will have something that will work lying in their boxes of spares?

[Rudi Pollard]

I'm battling to think of a wheelset or fork/axle configuration that would actually fit together and work with a piece/adaptor/spacer missing.

 

Give us some info and we'll help sort you out.

 

A pic or two would rock.

I am also trying to understand how it would fit if a part was missing. Surely the wheel will not be centered or stable if a spacer is missing.

 

Pic's please

[raptor-22]

French; is most probably mavic wheels. . .

 

 

He found a french 2014 manual. That does not make the wheelset french, just the manual was in french. Every wheel set manual is printed in multiple languages

[JXV]

Pics.......or we can only speculate.

Also....

What brand wheelset and hub?

 

Sent from my SM-G900F using Tapatalk

[The expat cyclist]

I have contacted the store and mailed them the details - so now we wait. Sales guy said he will get me a quote for this, not sure yet how I feel about that. Bad thing is the part number includes two other pieces, so I might end up paying for something I don't need..

 

I am not giving you pictures gents because then the discussion is whether it is obviously noticible and that is not the point as the bikeshop did not notice it either. And in retrospect things are always obvious as it is even obvious to me now and in a way I feel stupid that I did not notice it. But that is the thing with hindsight. The question is not whether you can notice a difference, the question is who pays the school fees, me or the store? Depends on the price and the speed the part can be sourced I guess.

 

PS: If the part fell off during transit, it would mean that the axle was not assembled properly or the content not packed properly. My fault also?

[Paul Ruinaard]

Is this a quiz?

 

Methinks by not publishing pictures you are hiding something that we would see in them...

 

But i think you have answered your question already - you are going to pay. Its just how good your relationship is with your LBS that will determine how much they help you.....

[Jewbacca]

hahaha

 

I think this is a case of terrible luck and also not checking all working parts before installation.

 

SO....

 

Before this thread was founded on speculation and heresay, I beleive you should have contacted the seller, gone through the processes and come to an outcome before opening this can of worms...

 

Also, it doesn't always have to be somebody's 'fault'.

 

As soon as blame is thrown around involved parties immediately get defensive and 'put up their dukes'. A polite enquiry usually ends in an amicable end. If not, then go about asking advice and perhaps a name and shame.

 

If you are missing a part and everything is as you say then that is terrible luck, however ignorance is never an excuse.

 

'The car before this one was an automatic, I didn't know what that 3rd pedal was for....' 

 

Doing your own istallations and mechanics is great, but if you aren't 100% sure about the product the 'fault' is shared equally.

 

Good luck and I really hope you get sorted out quickly and fairly so you can put this behind you and have faith that being polite and following the correct channels occasionally works....

[dirtypot]

I don't understand how there would not be lateral movement with one of the caps missing.  A lot of wheels have different caps that can be fitted for QR of thru axle, but if you don't have anything there, then there will be movement.  How could that not have been noticeable right from the start?  If not visually then surely by feel on the bike?  Brakes rubbing, flimsy steering, unpredictable handling?  I don't see how it would all feel 100%.  And if it was bad enough for you to end your ride early, then there was obviously a serious issue.

 

Re the school fees - if you had noticed that something wasn't right initially then definitely the store would be paying.  Four months down the line,  I'd say that the shop is not at fault.  That's my opinion.

 

In any case, it's unlikely to be too expensive - I'd guess a few hundred Zumas.