Spinnekop Posted February 27, 2017 Share I don't normally consider myself a "lucky" person. As in something happens to me that is underserved and totally lucky. Well....it did last week. Ordered from CWC on one of their specials. Amazing price which my LBS could not beat. CWC phones me on Friday, telling me they've made a mistake. This happens (especially to me. A lot )So if I still wanted to get the deal I had to wait for the suppliers to get stock. And then CWC went out of their way to help me out with a different deal. All be it a bit more expensive where I had to pay in but they, even more so, had to take a HUGE knock just to try and keep me as a client, happy. I went for it. And one day later the stuff arrives at my door. With an apology note and a free gift to say sorry. To Darron, the gentleman on the technical side that phoned me (cannot remember his name, sorry) and to Melanie:Thank you so much for not only an amazing deal but for your kind service, good communication and making me feel like the luckiest guy in the world. Truly amazing. Unbelievable in fact.Thank you. Link to comment Share on other sites More sharing options...
Cycling Major Posted February 27, 2017 Share A photo of the gift - Or it did not happen Link to comment Share on other sites More sharing options...
'Dale Posted February 27, 2017 Share This thread love letter is meaningless without a prentjie of those carbon hoops. Link to comment Share on other sites More sharing options...
Jewbacca Posted February 27, 2017 Share This is RAD! So good to know that customer service is alive and kicking in what is fast becoming a rather soulless industry. Good work CWC. I am also pretty sure that this sort of 'reward' is also a direct relation to your initial reaction to the phone call, being reasonable and accepting and not just barking off the handle making demands over an honest mistake. Link to comment Share on other sites More sharing options...
Cam182 Posted February 27, 2017 Share Must agree with the OP here... I also saw a special on friday and sent them an email with some questions before buying... On saturday i see the special had gone and was told today they were out of stock. They (Darron) went out of their way to get the product from the supplier (last one apparently) and honor the same price. Thanks to Darron and cwcyles! Link to comment Share on other sites More sharing options...
EmJayZA Posted February 27, 2017 Share Good job CWC! Link to comment Share on other sites More sharing options...
CWC Online Posted February 27, 2017 Share We would like to thank all our clients for the compliments above. We strive to deliver the best service possible. Thank you for all the support! We will keep the good deals coming as well as the good service! Happy Cycling,TEAM CWC Link to comment Share on other sites More sharing options...
jcza Posted February 27, 2017 Share Poor, very poor leaving us guessing. New Zipps for under R20k? Link to comment Share on other sites More sharing options...
Meezo Posted February 27, 2017 Share A photo of the gift - Or it did not happen of Melanie Link to comment Share on other sites More sharing options...
Spinnekop Posted February 27, 2017 Share I'll post some on the Cannondale thread once they are assembled. Link to comment Share on other sites More sharing options...
EmJayZA Posted February 27, 2017 Share I'll post some on the Cannondale thread once they are assembled. Link to comment Share on other sites More sharing options...
'Dale Posted February 27, 2017 Share I'll post some on the Cannondale thread once they are assembled. Congrats! ???????????????? Link to comment Share on other sites More sharing options...
Pure Savage Posted February 27, 2017 Share I'll post some on the Cannondale thread once they are assembled. yikes Link to comment Share on other sites More sharing options...
BMCfan Posted February 27, 2017 Share Die een se dood is die ander se brood! Spidey, soek die ou Zipps nie n huis nie? Link to comment Share on other sites More sharing options...
Eon du Plessis Posted February 27, 2017 Share I'll take them for a test drive for you? Link to comment Share on other sites More sharing options...
Man with no name Posted February 27, 2017 Share I'll post some on the Cannondale thread once they are assembled. [emoji106]Knowing you, that can only be a set of 454s. Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
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