shaper Posted July 13, 2017 Posted July 13, 2017 As it has happened before and you in WC, maybe is more the salt in the air rather than moisture especially as up here in JHB we are not having the same issues with water and moisture damage
Spoke101 Posted July 13, 2017 Posted July 13, 2017 I have had an external battery on my road bike sine late 2011 with not a single water issue. The battery sits under the rear chin stay where it get soaked and full of dirt. It's survived plenty rides in the rain and the hose pipe at full pressure.
BaGearA Posted July 13, 2017 Posted July 13, 2017 Weren't you still in diapers 9 years ago?Jinne you people won't ever ease up
Johan A Marais Posted July 13, 2017 Author Posted July 13, 2017 I have had an external battery on my road bike sine late 2011 with not a single water issue. The battery sits under the rear chin stay where it get soaked and full of dirt. It's survived plenty rides in the rain and the hose pipe at full pressure. Exactly - moisture damage sounds like an excuse from the Brand in honoring their warranty...
Spoke101 Posted July 13, 2017 Posted July 13, 2017 Exactly - moisture damage sounds like an excuse from the Brand in honoring their warranty... Who have you been dealing with at Coolheat?
stringbean Posted July 13, 2017 Posted July 13, 2017 Your problem is not with the product,its with the local distributor.Sorry but Coolheat have given NO backup for years.I can't believe they still got that agency.It should have been given to CWC years ago.Thats the reason you won't find a single shimano product on any of my bikes.Made the switch 10 years ago.They so anal about buying local and not supporting grey products but when you have a hassle ,you left out to dry.Good luck commuter,hope you come right.
Grey Hubs Posted July 13, 2017 Posted July 13, 2017 Is it a faulty battery affected by moisture or are the terminals corroded?
lechatnoir Posted July 13, 2017 Posted July 13, 2017 Your problem is not with the product,its with the local distributor.Sorry but Coolheat have given NO backup for years.I can't believe they still got that agency.It should have been given to CWC years ago.Thats the reason you won't find a single shimano product on any of my bikes.Made the switch 10 years ago.They so anal about buying local and not supporting grey products but when you have a hassle ,you left out to dry.Good luck commuter,hope you come right. so.... you're running Campagnolo then? Incidentally, Anal Cog Mop, is an anagram of Campagnolo.
stringbean Posted July 13, 2017 Posted July 13, 2017 Yep and sram on mtb.Waiting for them to eventually bring out a long cage etap rear derailed so I can run etap on mtb.
stringbean Posted July 13, 2017 Posted July 13, 2017 Just a side note I also changed from electric back to mechanical after I broke the electric cable going to my rear derailer ( 1000 times my fault) but was a R6000 mistake.
Johan A Marais Posted July 13, 2017 Author Posted July 13, 2017 Is it a faulty battery affected by moisture or are the terminals corroded? Terminals are not corroded - it is only Shimano's word that it is moisture damage,there is no visible moisture damage to the battery - it looks as new as it it is...
Johan A Marais Posted July 13, 2017 Author Posted July 13, 2017 Who have you been dealing with at Coolheat? Their warranty department
Grey Hubs Posted July 13, 2017 Posted July 13, 2017 Terminals are not corroded - it is only Shimano's word that it is moisture damage,there is no visible moisture damage to the battery - it looks as new as it it is...Very odd that....I see why you would be so pissed.
PhilipV Posted July 13, 2017 Posted July 13, 2017 When you get the battery back, open it up and inspect it yourself. Maybe get an electronic engineer friend to help you. It will be easy to see if it really is moisture damage or something else wrong. And then sommer fox it if need be. Of it really is moisture damage, then you know shimano's quality control is crap. If it isn't, then you'll know that coolheat is crap.
Furbz Posted July 13, 2017 Posted July 13, 2017 Terminals are not corroded - it is only Shimano's word that it is moisture damage,there is no visible moisture damage to the battery - it looks as new as it it is... the battery actually easily comes apart.its 2x clips either side.take the battery to coolheat and open it in front of them on camerathen ask them to find the water damage. it should be readily identifiable.
Spoke101 Posted July 13, 2017 Posted July 13, 2017 Their warranty department Names!!!! I need names dammit [emoji39] I've been out the game for a few years so not sure who's still swinging spanners there but try speaking to 1st Jade, 2nd Ian, 3rd Tyson. Sent from my GT-I9500 using Tapatalk
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