Experience with CRC's move from DHL to SkyNet?

[Dexter-morgan]

Recently I purchase something From Merlin, went through DHL in my hands within 3 days, recent parcel went through UPS, 7 days still waiting Web tracking shows its out for delivery.

[Veebee]

Recently I purchase something From Merlin, went through DHL in my hands within 3 days, recent parcel went through UPS, 7 days still waiting Web tracking shows its out for delivery.

 

I purchased from Merlin last week, the Parcel is still in Germany awaiting clearance. Tracking shows ETA as 5th Dec but I highly doubt this will happen.

[daniemare]

Ordered Friday. Received today. 
 

This and my previous package was done by DHL. I think value comes into play for CRC to choose between skynet and DHL

[MORNE]

Ordering anything approaching this side of december - from anywhere, wil only result in frustration imo.

 

The influx of seasonal shipments worldwide as well as the steady ‘end year work performance decline‘ of the departments your package needs to move through will have you pulling your hair out. Don't do it if you can help it.

[MORNE]

Ordered Friday. Received today.

 

This and my previous package was done by DHL. I think value comes into play for CRC to choose between skynet and DHL

Any indication on the amount more or less? As well as what shipping method you chose when checking out?

[Dexter-morgan]

Any indication on the amount more or less? As well as what shipping method you chose when checking out?

My first package was 2800 excl shipping went through DHL second package was R2000 incl shipping went through UPS.

[MORNE]

My first package was 2800 excl shipping went through DHL second package was R2000 incl shipping went through UPS.

Thanks, either or really...as long as SAPO doesnt touch it and you can track it.

[gogo@]

Recently I purchase something From Merlin, went through DHL in my hands within 3 days, recent parcel went through UPS, 7 days still waiting Web tracking shows its out for delivery.

I can prove - I have the screenshots, emails and two long stories that UPS is the problem. My bet is they actually don't know where stuff is.  Their systems don't work and neither do some of their staff one of whom was requested numerous times by a supervisor to bill me but a) didn't and b) didn't have the decency to explain why not.

One of my most recent shipments was dispatched from Merlin in two parts (simultaneously) with two tracking numbers. Both arrived in SA together, cleared customs on the same day. But the one was then tracked as being back in Germany and then back in SA. And then in SA while also in Germany.

Apparently...

As I said, it's a long and winding story. And a second BAD experience in a month.

Multiple phone calls, emails etc.

They make excuses about not having commercial invoices (when they do, my first experience), not having had the shipment billed, and of course that the item has not been cleared by customs (when tracking shows it has). There are some very helpful people at UPS.  One of them is a guy called Colin who himself said to me you have no idea about what goes on. I got to know him quite well.

This has nothing to do with Black Friday or whatever.

By comparison, Aramex GS was an absolute pleasure. And the parcel I had shipped from the States left California on the same day as my Merlin shipment, travelled by road to NY, where AGS picked it up a week later and arrived at my house the day after the Merlin shipment - so, 6 days faster for a much more complicated process. They were prompt, professional and very reasonably priced.  Oh, and their tracking in SA also works unlike UPS. I could see when they hit the local depot so knew when to be home to expect my parcel, besides which, they phoned when they hit town.

UPS says your stuff is still in JHB but then pitches up at your house to deliver when you don't expect it.

Believe me, there is a reason UPS is no longer CRC's courier.

[Veebee]

^^

above is not comforting... I have a DA gruppo sitting in JHB awaiting clearance with UPS, 2 days now and no feedback from them or an invoice to settle the vat etc.

 

Going to start chasing them from now.

[Veebee]

UPS... = USELESS POSTAL SERVICE.

Extremely slow and poor service.

Been following up on an order for a full week now, requested the invoice 3 times for vat/clearing and still dont have anything.

 

Frustrating!

[Dexter-morgan]

I must say, I eventually received my goods, 8 days later through UPS with DHL from Evans to me were 3 days.

[Thomo]

UPS... = USELESS POSTAL SERVICE.

 

My experience with UPS has generally been very good.

What was particularly convenient was payment of customs/vat etc on delivery.

Sounding like this may no longer be the case ...

I do suspect though that when it goes wrong it goes horribly wrong.

I did on one occasion have to wait +-3 weeks for delivery but I put that down to the Festive season.

[Veebee]

DHL has been great, as always. Amazon orders to me without any issues.

I use DHL for my business also and dont ever run into problems.

 

Ordered wheels from China, was sent on 6th using RPX, arrived in SA on the weekend and Linex called me this morning for clearing instructions... thats proper service.

[captain morgan]

Ordered ... thinking no more skynet. Wrong parcel sent with skynet .... 6 days ...no tracking info available ...

[Veebee]

UPS, bunch of lies !!

2 different parcels, they claim to have attempted delivery at 2 different times, not a single call from them.

 

 

 

[Veebee]

get surveillance setup and if you could prove it they might come to the party quick in the future 

thats too much of a hassle just to get them to do their job properly... in a complex so not possible anyway.

I received other parcels today, 1 from Skynet and 1 from DHL - [not all cycling related btw], so clearly UPS are up to no good.